“I ordered two bottles of hand sanitizer in March. I received them promptly and product was of good quality. I ordered a gallon the first week of April. I received a UPS tracking number. Of course, just like everyone else. Product has not been received by UPS so therefore product has not been shipped to me. They have not responded to any of my many emails and also of course you cannot reach anyone by phone. I want a refund of my money and will be contacting my credit card company.”
“Placed an order two months ago and it never arrived. They said it was about to be shipped and it never was. No answers to emails or phones. True thieves.”
“I purchased some hand sanitizes recently from Art Naturals and the hand sanitizers are awful. All the product that I received has a bad aroma, which made me feel nauseous and lightheaded after use. The product feels and smells like gasoline when applied on the hand. I don't believe that this product is FDA approved. I purchase a lot of these sanitizes because I wanted to share them my sick and disabled patients and their caregivers during this pandemic. Now, I can no longer do that because of how awful the quality is.”
“Do not buy from this company....they take forever to ship item and then when it does arrive it gets shorted. When you try to call then, they do not accept phone calls and when you email them, they do not respond. The hand sanitizer smells horrible. Be warned.”
“I ordered 1 bottle shampoo and 1 bottle conditioner - On march 25th online. I had to contact the company through the third party seller - just to get my purchase shipped out, or so I thought. ArtNaturals (Virgin Scent INC out of Gardena CA) provided me with a DHL tracking number to a package that does not exist. I have tried numerous times to contact them through third party retailer, email, phone and Facebook. I am either met with silence or chat bot replies. They have done this same thing to hundreds of people so far. No one has received a refund of their money paid either. This company is stealing.”
“In support of ‘Bob’ and others who have FINALLY received their hand sanitizer, only to find it to be VERY suspicious in nature, here is my supporting summary of this nightmare of an experience in ordering from ArtNaturals:
Like many, this has the been the single most negative, frustrating, energy consuming online shopping experience I have ever had… and I have been shopping online for personal & business needs daily for years! I ordered the product (1 gallon UNSCENTED hand sanitizer) on 04/06/2020 BECAUSE of the promise by ArtNaturals to ship this IN STOCK item within 48 hours. My credit card was charged the next day (2 days before being notified by ArtNaturals that the item had shipped. ) They created a label via UPS, which automatically creates a tracking number and sets an estimated delivery date. The seller must then SCHEDULE PICKUP by UPS. They did not do this. So it LOOKS like progress and you expect delivery. But then you see NO MOVEMENT of your package. You will find countless people experiencing the same (and worse) who are reporting this company to the Attorney General, BBB, FTC, UPS, POLICE, etc...
After MANY attempts to receive an email response from ArtNaturals (they are responding to NO one and their OUTDATED, outgoing message on their phone system tells you to email them) I began action for a full refund. SUDDENLY the item shipped (weeks late.) So I was ready to forget about all this when the product arrived today...until I opened the container. This 'unscented' product has a FOUL ODOR... JUST HORRIBLE... and no detectable alcohol smell. I KNOW hand sanitizers. I worked for hospitals for 25 years!! I am still a health care provider. I now see similar reports about this odor in other reviews… and other reports about product content that seem to be of a suspicious nature. I have washed my hands twice and still smell the odor. I cannot/will not trust this on my body. If I had the time & money, I would have it evaluated by a lab. I AM SEEKING A FULL REFUND AND, MORE IMPORTANTLY, I WANT THIS COMPANY TO BE INVESTIGATED.... AS DO MANY OTHERS!!!
The Better Business Bureau now has a consumer alert attached to this company’s name. Please believe it. I have never taken the time to write a negative review… ever. I am taking the time now to save others from experiencing more frustration than we are already enduring with this pandemic. This seems to be a company that used to be a good one. I cannot account for their current status. They are not communicating back to desperate customers, which is an absolute first in my experience. At first I thought my situation was an innocent oversight…until I saw all of the other buyers reporting my exact experience and worse. Until just recently, they CONTINUED to sell product and continued to promise shipment within 48 hours, while demonstrating no efforts to staff up for the purpose of answering the phone (for over a month now) or reply to emails. They are still selling, when they cannot keep up with their customer issues. This is unethical.”
“Like everyone else same thing terrible customer service. No response to any email and no availability to speak with anyone on phone l. Avoid this company”
“Don't do business with them. Paid for six bottles of hand sanitizer and only received four.
Total rip in terms of value. Never will buy anything from them again.”
“Omg. The sanitizer smells like gasoline!!!! I thought I was going to have an asthma attack. The two soaps weren’t sealed. It’s the worse. I just can’t believe this product.”
“I. like many have waited far too long for my deliveries that finally
arrived across a number of days and some with unknown tracking numbers. Of course, my many emails never received a response.
I purchased 4 gallons for myself and to give to family & friends.
However, I have a growing concern about what is actually in these bottles. First, there is no safety seal on the bottle cap or on the opening of the bottle. Second, there is no expiration date anywhere on the bottles & alcohol does have a defined shelf life.(what if the Ethyl Alcohol alcohol used is already near expiration?) Last & of biggest concern is one bottle clearly smells of alcohol while the other 3 have a petroleum like smell mentioned by a previous reviewer. I have requested return labels (I know - stop laughing - but I'm building my documentation for dispute through my credit card). I NEVER write reviews but I fear this product may harm people if the contents are not what is listed on the label. How can you possibly smell 2 different things for the same product??? BE SAFE - and with this product - BE CAREFUL”
“SCAM.. DON't BUY It ! They take your money and do not ship it. Hand sanitizer is abundantly available locally at any distillery! About $27 per Gallon. I live in Golden Colorado and the local distillery sells as much as you want ! Gallons and Gallons !”
“Bought and recieved one 8oz bottle within two weeks through Amazon. It arrived with the cap unscrewed and 2/3 of product evaporated. Big surprise, no customer service response. RIP Off!”
“I've had the usual long wait times to receive my order, but when it finally arrived and I tried it, the smell almost made me gag. Although I ordered the "scent-free" It has a distinct odor of petroleum based product, reminiscent of very mild diesel fuel. My wife agrees. I'm attempting to contact the company to return and get a refund. Just wondering if anyone else has/had this problem.”
“Ordered hand sanitizer in hopes of having a supply once the specialty clinic I work in as a RN reopens and like everyone else being screwed. Creating a shipping label for products you do not have so you can charge customers? Sending complaints and cc card refund today...”
“Never received my product I ordered and I called a million times no live representative ever answered I emailed them back and then received a bogus tracking # which said it was delivered in January and I just ordered it 3 weeks ago so if you ask me this site is just one big scam please people save your money don’t do it don’t order anything from this site its a scam trust me I got scammed”
“Ordered one gallon and 2 bottles on 4/10. Same issue as everyone else, a shipping label was created so they could charge me, but still have not received the shipment. They aren't answering "due to high volume" not responding to emails either. Complete predatory advertising and gouging during a pandemic, false promises of shipping within 48 hours, preying on desperate businesses who need sanitizer in order to be complaint with Health Department orders. Do not purchase from this company - they take your money and do not actually send you a product. Total SCAM, BUYER BEWARE”
“I ordered hand sanitizer and aloe vera juice. Never received the aloe vera. I did receive the hand sanitizer but I've been trying to contact them through phone which they aren't taking calls so I emailed the company 3 times and still have not gotten a response. I was charged for the aloe which was over $21 so I would expect to receive it or a refund. Not happy with the company at this point”
