Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,203 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

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“My husband loves your products. He can't wait to use this on our next camping trip.”

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Posted 4 years ago

“performance wise excellent. the whole unit is made of durable material. the only flaw is the plastic handle ( rod ) that tends to get loose”

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Posted 4 years ago

“The firepit arrived, very well wrapped and protected. All looks to be in order! I set it up easily and am waiting to use it when I get back home after the holiday weekend. Thanks Titan!”

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Posted 4 years ago

“The planters were sturdy and look good. Quick delivery and communication throughout the process. Fyi...the link to the online manual did not work, but it was easy enough to assemble without it.”

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Posted 4 years ago

“great service and fast shipping”

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Posted 4 years ago

“Not your fault but FedEx delivered this to a home 2 blocks away. Thank goodness that homeowner is an honest person. He Loaded in his pickup and brought it over. So glad you put name and phone number on the label.”

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Posted 4 years ago

“Titan is a Great Company to Deal With! My order arrived on time and exceeded my Expectations. The Campfire Grill I ordered is Very Heavy Duty as described and I am Very Pleased after using it. It's Good to Do My Business with an Honest Company like Titan”

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Posted 4 years ago

“FedEx delivery service was awful. Third attempt successfull with second package of order. Lack of follow up by titan customer service and lack of titan response to multiple email requests for assistance.”

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Posted 4 years ago

Hello Angus, please accept our sincere apologies for the lack of communication about your order's status. We found your account and discovered that your order was shipped within 24 hours. We regret any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. I checked your account and noticed that the replacement order arrived on May 26, 2022. If you need further assistance, please contact us at info@titanbrands.com and mention PBR Joanna.

Posted 4 years ago

“Prices are fantabulous vrs same products at discount stores. Shipping was awesome, I received the grill in time for memorial weekend. And The quality seems superb. I will highly recommend you to everyone!!!!”

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Posted 4 years ago

“My packet was delivered on time and with all the parts.”

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Posted 4 years ago

“The racks were easy to install and they fit good. Timely devivery.”

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Posted 4 years ago

“Upfront and easy to use website, fast free shipping, great experience, will definitely order from Titan again.”

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Posted 4 years ago

“Best communication I've ever had with an order, fast shipping, updates every step of the way. Very highly recommend.”

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Posted 4 years ago

“AWESOME & GREAT!”

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Posted 4 years ago

“Price and product great, shipping very quick and ordering very easy. Great job.”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Good customer service. I'm still looking for a snuffer lid for my 29" fire pit I just ourchased”

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Posted 4 years ago

“Everything arrived in the promised day and in perfect condition”

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Posted 4 years ago

“I ordered the 42” Hemipit and was amazed with the speed and ease of delivery as well as the overall quality of the fire pit. It is fantastic! Absolutely worth the money!”

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Posted 4 years ago

“Quality of product has been great, we have used it for roasting pig, turkey, beef and our next variation of meat is going to be bison.”

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Posted 4 years ago

Ash & Ember is rated 4.5 based on 3,203 reviews