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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,916 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,916 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleasant and helpful”

Posted 1 year ago

Thank you so much for your positive review! I'm glad you found our service pleasant and helpful! We look forward to working with you next time.

Posted 1 year ago

“Great service on the phone , Delivery was very prompt , 1or 2 products ordered were not received or correct”

Posted 2 years ago

Thanks for leaving such a kind review, Colin! We pride ourselves on our lightning-fast turnaround times so to hear this from you is so amazing. Although it is super rare for delays to occur we understand that on this occasion it has affected your order, and for this, we apologise. Our team is always available on 1800 10 10 33 or sales@yesmed.com.au to assist with these queries. We hope to make your next order even more amazing and look forward to hearing from you then.

Posted 2 years ago

“Quick and easy”

Posted 2 years ago

Thank you for your amazing review! We're so glad you found us quick and easy, thats us, SIMPLY EASY :) We look forward to working with you again soon.

Posted 2 years ago

“great service and very helpful as always. Thank you!”

Posted 2 years ago

Thank you for taking the time to write such a great review! It's great to hear that Jess has been able to help you and keep our customer values high! We look forward to working with you in the future!

Posted 2 years ago

“Whilst I had no problem placing the order and Rhiannon was efficient and knew products etc, I did say several times during the order that I wanted 2 BOXES of versitile roll towel totalling 24 rolls - when I received the invoice, i've received 2 rolls only. May not have been her fault but a warehouse issue but this has happened before.”

Posted 2 years ago

Thank you so much for your review and feedback! We are very sorry there was a bit of miscommunication as this shouldn't have occurred. All of our sales team members are well trained, and we'll make sure again that everyone here on the team ensures we don't have unit quantities mixed up. We aim to make the whole order process as smooth as we can and apologise that it has not felt this way with your recent order. We do look forward to continuing working with you on future orders so you can experience our usual 5-star experience!

Posted 2 years ago

“Prompt response from sales team and exams beds delivered quickly. They seem more reliable than other Sydney suppliers I have used in the past.”

Posted 2 years ago

Thank you for your kind review! We look forward to doing more business with you very soon 😊

Posted 2 years ago

“I was unable to order online, so I used the chat window and Jess was fabulous and made ordering my product very easy! All done in a flash!!”

Posted 2 years ago

Thank you so much for your kind 5*! We love making things easy for our customers and we''re really glad you had that experience. We look forward to hearing from you again soon.

Posted 2 years ago

“experience was great and the team on processed my order quickly”

Posted 2 years ago

Thank you so much for your awesome feedback! We are so happy to hear you received only the best service from our amazing team and that we were able to assist you in an efficient way! Looking forward to working with you again soon.

Posted 2 years ago

“Fast and efficient”

Posted 2 years ago

Thank you so much for your 5-stars! We truly appreciate your feedback and love working with you. We look forward to speaking again soon and offering great service that we pride ourselves on 😃

Posted 2 years ago

“She was helpful and I got what I needed”

Posted 2 years ago

Thank you for your amazing review! I am so glad to hear that you enjoyed your experience working with us and that you found our process to be helpful and what you were after! We look forward to working with you again soon :)

Posted 2 years ago

“very helpful”

Posted 2 years ago

Thank you so much for your feedback! We absolutely love helping you out and look forward to working more closely together in the future 😊

Posted 2 years ago

“Prompt, quality customer service”

Posted 2 years ago

Thank you for your review! We appreciate it very much, it's a pleasure working with you :)

Posted 2 years ago

“Negligible wait time to have my call answered and a bright articulate young lady took my call. Order taken quickly and efficiently. Answered my ethics question as I am endeavouring to only deal with companies that respect people's medical choices.”

Posted 2 years ago

Excellent to hear! Looking forward to working with you in the future :)

Posted 2 years ago

“Always good working with your company”

Posted 2 years ago

Thank you for taking the time to leave an awesome review! We are over the moon to hear that you have found our whole Astir experience a positive one! We are always aiming to provide the best possible customer service and are glad to hear that you have experienced this :) It was great working with you and we look forward to working together soon.

Posted 2 years ago

“The payment system online was not registering my card, so I called and Paul quickly proceeded my order.”

Posted 2 years ago

Thank you for taking the time to review our service! You will be glad to know the technical glitch is fixed for next time you order online but if you ever have any questions feel free to call us as you did an we will answer in under 5 seconds!

Posted 2 years ago

“They are very frendly easy to talk too”

Posted 2 years ago

Excellent review, thank you for your ongoing support!

Posted 2 years ago

“Prompt counter service”

Posted 2 years ago

Thank you for your ongoing support, much appreciated!

Posted 2 years ago

“I was unable to process order on line & she took the order for me & confirmed it would be despatched today.”

Posted 2 years ago

Thank you very much for your review! We are glad we could be of assistance :)

Posted 2 years ago

“Promptly sorted a credit card processing issue.”

Posted 2 years ago

Thank you for letting us know! We are investigating this issue now for you :)

Posted 2 years ago

“Staff on the phone fantastic and really impressed with the speed in which our deliveries arrive. My only problem is with the website. For some reason its slow then freezes (could be our internet but i dont seem to have the problem with other sites!)”

Posted 2 years ago

Thank you so much for your excellent feedback and review! We are always looking for improvements and take all feedback seriously. We are currently working on ensuring our website is more user friendly to make the process as smooth as we possibly can! We will pass this feedback along to our IT team as well! We are so glad to hear that you are happy with the speedy deliveries and the Astir Customer Happiness Team 😊 It's a pleasure working with you and we look forward to your next order!

Posted 2 years ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,916 reviews