YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,920 Reviews
94 %
of reviewers recommend YES Group | Yes Medical, Astir, Footmedics
4.7
Based on 1,920 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read YES Group | Yes Medical, Astir, Footmedics Reviews

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

I have always paid on invoice... was a bit taken back that I needed to pay upfront and then got asked to look up my bank account later to send a photo that I’d paid. Felt like I was a criminal..... it has never happened in my previous dealings with Astir..... disappointied..... Anne
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Posted 3 years ago
Thankyou for your Review Anne, we appreciate your feedback! As discussed, the order was a bulk order of a product we were ordering in, and to secure the stock we did require payment up front. We do apologise for any confusion caused. We appreciate your business and hope to help you further shortly :-)
Posted 3 years ago
Pleasant and helpful
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Posted 3 years ago
thank you for your positive reply
Posted 3 years ago
I am a 1st time user but am likely to continue..thx
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Posted 3 years ago
many thanks, we look forward to helping you again soon!
Posted 3 years ago
Placed order via fax in early Nov 20 but never heard anything. Rang to chase up, was asked to email and received order within 3 days :-)
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Posted 3 years ago
Thank you for your feedback! We do sincerely apologise about the inconvenience, but we're super glad to hear you have your order now :) We'll work out what's going on with our fax machine! Wishing you a great 2021 :-)
Posted 3 years ago
Good service. Came next day but no chocolate gift :-(
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Posted 3 years ago
Thank you for your review! We're deeply sorry about the missing chocolate, so we'll make sure there's extra in your next order! ;)
Posted 3 years ago
Friendly and efficient services, fast delivery .
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Posted 3 years ago
Thanks so much for your positive review! Really appreciate it. Have an excellent festive season!
Posted 3 years ago
Helpful and responsive. However I have been waiting for a few weeks for one product to be delivered.
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Posted 3 years ago
Thank you for your review! We do apologise for the wait on some products as some lead times have been affected due to the global supply delays. We are working to get these resolved as soon as we can :)
Posted 3 years ago
Good product Good price Nice people to do business with. Thank you.
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Posted 3 years ago
Thanks so much for your review! We truly appreciate it. Look forward to doing business with you in the new year!
Posted 3 years ago
needs a bit more training. Not sure of stock - was hard to hear each other.
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Posted 3 years ago
many thanks, we appreciate your feedback!
Posted 3 years ago
Great prompt Service, happy to assist with enquiries, helpful & pleasant to speak with.
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Posted 3 years ago
Thank you so much for your review! It means a lot :)
Posted 3 years ago
We received a product that was not the right fit so Astir is sending us a new product at no cost.
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Posted 3 years ago
thankyou for the feedback, we are glad we sorted this, and hope to keep helping you shortly :)
Posted 3 years ago
Great customer service from Beatrice...very knowlegable and smiled on the phone :) I placed by order via ph and within 24hrs we had our stock...a huge thank you to all involved :)
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Posted 3 years ago
Many thanks for your positive feedback, we appreciate it very much!
Posted 3 years ago
Great supplier - goods delivered within 48 hours.
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Posted 3 years ago
Fantastic we appreciate this feedback and hope to help your clinic further in the near future :) many thanks!
Posted 3 years ago
Good service
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Posted 3 years ago
Thank you for your feedback, it is much appreciated!
Posted 3 years ago
Speedy delivery, all items required excellent quality & all in stock. Thanks!
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Posted 3 years ago
Thank you for your kind feedback!
Posted 3 years ago
Quick and easy
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Posted 3 years ago
Thank you for leaving us a review! Your time and business is much appreciated! :)
Posted 3 years ago
I usually pay our business accounts via a monthly statement - your new automated system has told me on a number of occasions I am late or behind or that my account has been suspended - when it has not
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Posted 3 years ago
Usually great service -sometimes website doesn't work properly but it may be our server??
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Posted 3 years ago
Thanks for your review, that is strange, however the website is always getting improved. It should be all running smoothly there for you now.
Posted 3 years ago
Website issues letting you down- I often have to call in orders. Otherwise everything is good
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Posted 3 years ago
Thank you for your review! We are looking forward to upgrading our website in the next couple of weeks!
Posted 3 years ago
Very prompt delivery of the product i ordered. Good range to choose the product i wanted
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Posted 3 years ago
thank you for your feedback! we appreciate your business :)
Posted 3 years ago
YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,920 reviews