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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,919 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,919 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Elizabeth was delightful. Very pleasant and helpful. Chatted to me like an old friend, but was not too familiar or pushy. Highly recommend her skills”

Posted 5 months ago

Thank you for this AMAZING review, Carolanne! We are so excited to hear how happy you have been with our service. Your feedback is greatly appreciated and valued by everyone here at YES Medical! We also look forward to working with you again in the near future 😊

Posted 5 months ago

“Excellent customer service.”

Posted 5 months ago

Thank you for this amazing review and rating, George! We are so thrilled to hear that you were happy with our service 😊 We look forward to speaking with you again soon!

Posted 5 months ago

“Cameron Powell, was great !”

Posted 5 months ago

“Excellent service, very knowledgeable, very helpful, very courteous, great phone etiquette,”

Posted 5 months ago

“Cameron was excellent and help me to secure the product I needed.”

Posted 5 months ago

“Exceptionally quick to answer my call Fabulous product knowledge Very friendly!”

Posted 5 months ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We're always striving for that high level of service from our team, so hearing that we've delivered on that is super rewarding! We look forward to working with you again in the near future!

Posted 5 months ago

“Never disappoints! The order process was fast and efficient”

Posted 5 months ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 5 months ago

“Everything was great. Mary Blackwell”

Posted 5 months ago

Thank you for your 5-star review and kind words, Mary! We look forward to speaking with you again soon 😊

Posted 5 months ago

“Got what I needed!”

Posted 5 months ago

Thank you for taking the time to leave us your review! We are so pleased to hear that you've received the product you requested. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 5 months ago

“It was quick and easy! Thank you!”

Posted 5 months ago

Thank you for your review, Marlon! We're super happy to hear that your experience with us was 5-star worthy! Our team is always finding ways to continually provide and improve on already fantastic service, so we're always up for feedback! We're more than happy to help you out anytime - have a great week!

Posted 5 months ago

“Helpful, Efficient and Great Service”

Posted 5 months ago

Thank you for your 5-star review, team! It's always a pleasure doing business with you and your team. We appreciate it very much 😊 Speak soon!

Posted 5 months ago

“Very helpful and”

Posted 5 months ago

Thanks for your amazing review! We are so excited to hear that your experience with us has been so positive. We pride ourselves on quality products and great service, and it's always to rewarding to hear we've delivered on this. We look forward to the opportunity to continue our service with you again soon!

Posted 5 months ago

“Quick email responses and very helpful with inquiries!”

Posted 5 months ago

Thanks for your amazing review! We are so excited to hear that your experience with us has been so positive. We pride ourselves on quality service, it's always to rewarding to hear we've delivered on this. We look forward to the opportunity to continue our service with you again soon!

Posted 5 months ago

“great thankyou”

Posted 5 months ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!

Posted 5 months ago

“always super helpful! Renata is lovely and friendly on the phone”

Posted 5 months ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 5 months ago

“On Wednesday 1st of November I called Footmedics after reviewing a trolley that had been delivered the day when I was not in. I noticed the trolley was damaged and the wrong colour, not as it appeared on the site. I immediately called Footmedics and was told to take photos and email sales@astiraustralia.com.au. Which I did and received a response which I found not so great. After 48 hrs no one had contacted me or replied. I called again and Renata picked up. In just under an hour. The new trolley had been sent and she arranged a collection of the first order. Renata was excellent and I am really lucky that I called again and she answered. Otherwise I would still be waiting. Just like I am still waiting for someone to call me about my shockwave machine that stopped working 3 weeks ago. I had to get someone to fix it who isn't from Footmedics as we had patients booked and no one has helped. My point is that there is a discrepancy in customer service based off you talk to. It can range from excellent to downright rude.”

Posted 6 months ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 5 months ago

“Smooth and easy”

Posted 6 months ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 6 months ago

“Still waiting for part of my order after being told it would be in 3-7 days.”

Posted 6 months ago

Thank you for your review, team! We've looked into this and can confirm that the first part of the delivery was made the day after the order was placed - please confirm you have received this? The remainder of the order has been on backorder but has now been dispatched and will be delivered in the next couple of days. I trust this resolves your query 😊

Posted 5 months ago

“Elizabeth was extremely pleasant and nothing was a trouble for her.”

Posted 6 months ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 6 months ago

“Excellent service”

Posted 6 months ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the service we provided We look forward to working with you again in the near future!

Posted 6 months ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,919 reviews