YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,264 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“They go the extra mile everytime. Well done Astir!!”

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Posted 6 years ago

“professional and rapid as usual”

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Posted 6 years ago

Excellent, we appreciate your business

Posted 6 years ago

“Excellent in all respects Great delivery experience”

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Posted 6 years ago

Thank you for your kind feedback :)

Posted 6 years ago

“The order was placed came after 8 days. It was promised that the delivery will take 24-48 hours.”

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Posted 6 years ago

Thank you for your review, we do greatly apologise for this, its deffinatley not a usual occurrence. As discussed on the phone, the courier services was delayed due to the fires in the region, and the was attempted the following day but the clinic was closed.

Posted 6 years ago

“Very good customer service and prompt delivery.”

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Posted 6 years ago

Many thanks for your positive review!

Posted 6 years ago

“Cheapest prices I've found online and next day delivery!”

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Posted 6 years ago

Many thanks for your positive review!

Posted 6 years ago

“Always good service prompt and love the jelly beans”

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Posted 6 years ago

Many thanks for your positive review!

Posted 6 years ago

“Excellent customer service Prompt delivery Thoroughly recommend them”

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Posted 6 years ago

Many thanks for your review, we appreciate your business!

Posted 6 years ago

“Orders arrived within a day or two of ordering, great service”

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Posted 6 years ago

“Delivery was quick, product accurate and service great as always.”

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Posted 6 years ago

Thank you for your feedback, much appreciated

Posted 6 years ago

“Extremely prompt service. I placed two orders, both of them were proceeded and delivered very quickly. Good quality service and equipment.”

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Posted 6 years ago

Thank you for your feedback! We appreciate your business

Posted 6 years ago

“Fantastic products and prices”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“They made a small mistake in my order but went above and beyond to rectify. Highly recommended, Thank you”

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Posted 6 years ago

Thank you for feedback! We have complained to Startrack and they have let the driver know for you. This shouldn't happen again

Posted 6 years ago

“Arrived promptly. Previous request for an exchange processed rapidly. Thank you.”

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Posted 6 years ago

Thanks Sue, we appreciate the positive feedback!

Posted 6 years ago

“Awesome customer service and much cheaper than my previous supplier”

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Posted 6 years ago

Fantastic to hear, we're all about providing the best products and service at the best price!

Posted 6 years ago

“I really appreciated the great price I was given for the product and even with a few bumps along the way Astir is still my preferred go to for all our needs at Powerhouse Physio as the prices are competitive and they are always willing to match a price for me.”

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Posted 6 years ago

Thank you for your feedback Linda, we sincerely apologise for this freak incident, with the goods being sent to another customer, i do believe the product has now been received, but we will ensure all orders are processed smoothly moving forward.

Posted 6 years ago

“Great service”

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Posted 6 years ago

Thank you for your positive review!

Posted 6 years ago

“fast and reliable service”

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Posted 6 years ago

Thank you, we appreciate your feedback!

Posted 6 years ago

“Order arrived quickly. At first we weren't told of a product back order until we received our delivery. However this was very quickly dealt with by the team at Astir and they were able to send us out the same product but with a different colour at no extra charge. They very quickly and professionally handled any issues that we had arise and were very polite, professional and kind when going through our problems over the phone.”

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Posted 6 years ago

Thank you for your feedback, we sincerely apologise for this, as we do endeavour to make all of our customers aware of any backorders that may occur. We are more than happy to discuss our delivery options with you as we do offer free freight :) As we are wholesalers, prices are shown excluding GST. A helpful tip to remember is that all braces are free of GST and most other products are applicable :)

Posted 6 years ago

“Impressive customer service”

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Posted 6 years ago

Thank you, we appreciate your business!

Posted 6 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,264 reviews