Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Auto Europe Reviews

1.1 Rating 128 Reviews

2 %

of reviewers recommend Auto Europe

Company Reviews

1.1

Based on 128 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 358 1229

Location:

39 Commercial St., Portland United States
04101

Write Your review

Tell us how Auto Europe made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Auto Europe 1 star review on 17th January 2024

Auto Europe 1 star review on 17th January 2024

Auto Europe 1 star review on 12th September 2020

Auto Europe 1 star review on 12th September 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Picked up my car at Orlando Airport, after a month I was returning it and went to pay at the Toll booth only to be informed the "Sunpass" was switched on and it had "paid" the 50 cents fee. when I got the credit card fee I was charged the full amount for the month about £50.00!. Then I was charged for an extra days insurance as the car was to be returned at 08.00 am! but I picked it up at 6.00 pm!! annother”

Posted 5 years ago

“Very scammy! They had no problem processing my card, even though they hadn't accepted my reservation. Requested that I fax all sorts of documents to a number in the US if I wanted to continue the process. Which I obviously could not do on vacation. But wouldn't take the holds off my card. To top it off the customer service representative was nastiest piece of works I have had the displeasure of speaking with.”

Posted 5 years ago

“I submitted a valid complaint to Autoeurope recently; my first following many years of been a loyal customer. They effected a refund promptly as I would have expected given the validity of the complaint. This afternoon, I received an e-mail from a Diogo Caldeira who sent me a picture of a Downtown character, and the caption read, 'You're a woman with a brain and reasonable ability, STOP WHINING and find something to do'. I am still speechless some hours later. My message to Diogo is 'I don't whine, but I roar'. How do I rate my customer service experience with Autoeurope? I'm penning that 'experience' right now”

Posted 5 years ago

“Auto Europe told me I had prepaid the full amount for the car hire at Fuerteventura Airport with InterRent. However there where loads of extra charges/taxes applied by InterRent and I ended up paying an extra £50 in charges. Auto Europe ignored my calls/emails and just said they were unable to help or refund me in any way for the excess charges they did not tell me about. Their Customer Service department was very bad and is only open from 9am-1pm on weekdays and closed on Saturday & Sunday. InterRent told me they had many problems with Auto Europe.”

Posted 5 years ago

“It was perfectly ok to book (read to spend money), but once I've paid they came up with an info that is requirement to have a CREDIT card. They never needed it before. Obviously no refund, no amendment only laconik "you should have read the T&Cs"... avoid.”

Posted 5 years ago

“THIEVES, AVOID, AVOID, AVOID, THIEVES, AVOID, AVOID, AVOID, Can NOT Shout any lauder AVOOOOOOOOOOID Thieves in EVERY sense of the word! They do NOT deserve Any Star ⭐️ They are NOT operating within the UK! The CO.UK code is rubbish, you are calling PORTUGAL! and Registered in GERMANY. NO CAR & NO REFUND 😡 BUT THEY KEPT THE MONEY FOR THEMSELVES They claimed Sixt Charged them, but When I got to the rental car company Sixt, they said that wasn't the case, and they don't get paid until AFTER the car gets picked up by the customer (which could be verified from articles on the Guardian about these practices). I called Auto-Europe to ask for a refund, but they wouldn't accept. they refused to provide any proof that a payment was made to the rental car company. they kept going by the monolog of T and C which are not abiding by UK or EU laws and violating consumers protection legal framework. Luckily I am covered by my credit card company. I have reported them to EU relevant body but I doubt they will do anything. Best way to warren customers.”

Posted 5 years ago

“Booked car through this company with Sixt. Found the same car available through Ryanair, with Sixt, with exactly the same rental conditions, yet Auto europe refused to price match despite their promises to. They instead found me a cheaper rental, not the same capacity car that I wanted, nor was it available at the airport - would have had to get a shuttle service. Eventually booked with Ryanair. They seem to make fraudulent claims on their website and the many many poor reviews online”

Posted 5 years ago

“Scammers! We filled in we wanted to hire the car from 4 to 5 October. The voucher we received said we rented the car from 5 to 8 October (this was literally impossible considering the price). We were put on hold when calling for 15 minutes and then the local car rent company told us we could just cancel it and order with them. Later, we called Auto Europe again and they told us we had to pay the full amount twice. Don't book at Auto Europe, they're scammers!”

Posted 5 years ago

“I booked hire car with Easirent via Auto Europe for a weekend in the UK landing into Gatwick. There was a 40 minute wait for the bus transfer to the car hire office which took 20 minutes. On arrival the office was just a dirty room at the back of the Crown Plaza hotel. There was a long queue because they only had three people working there and had run out of cars. I queued for 30 minutes to be told that they had no car for me. This was despite me booking in advance for a car at 10:30 and it was 11:30. I was in a hurry so I had to take an Uber to my appointment then a taxi to my final destination, amounting to £90 and similar in reverse the next day coming back to Gatwick airport for my flight. Auto Europe did not care either and have refused to refund my additional costs. This is the formal reply from Easirent via Auto Europe after 2 months: 'Dear partner, i have looked into the booking as requested unfortunately we do not cover any out of pocket expenses. Regards Chris'm My recommendation to everyone is not to be duped by the cheap prices of Easirent and pay a little more for a bigger name. Don't use Auto Europe either.”

Posted 5 years ago

“Got to the counter and was told our car had been given away as was over there 59 minute limit on time! Don't not book with these cowboys the articles are right, other firms don't do this but to provide the best rate they only provide fixed prices”

Posted 5 years ago

“Auto Europe is awful, I was delayed on the tarmac for 1hr 20min in the UK. When we arrived at the destination (Olbia, Italy) the car we had reserved had been given to someone else. I called Auto Europe they said there was nothing we could do and we would need to find another car at our own expense. I asked about a refund for the car that we did not get but they said we would have to pay for the full hire even though we did not have a car. I spoke the actual car hire company (Interent) and the said they would not charge Auto Europe for the car, but they have experience that they do this type of scam all the time.”

Posted 5 years ago

“Absolutely poor and customer service is bad. I wouldn’t recommend anybody to use them.”

Posted 5 years ago

“BEWARE - this company (at Ibiza airport) use Inter-rent as a handler andthey will use scare tactics to force you to upgrade the insurance at the time of collecting the vehicle - this will inevitably double (plus) the cost of the original car hire. DOUBLE BEWARE - This company also upgraded my vehicle (without my knowledge) and charged my credit card a 15Euro per day upgrade fee....even though I was not upgraded. IF IT LOOKS CHEAP - THERE'S A REASON!”

Posted 5 years ago

“Offered a different car to what I booked and paid for and despite 2 different calls to their office, have yet to come back to me (2 days after the incident) to resolve the issue. I had to book a very ex[pensive alternative option with e different company at the destination. DO NOT BOOK WITH THIS COMPANY”

Posted 5 years ago

“When I wen to collect my pre booked car, I was told it wasn't available and not only that, they wouldn't try to find me an alternative. I was left stranded and out of pocket and they could not have cared less. I rented an alternative equivalent car which ended which cost a little more and when I tried to claim for the difference they refused to pay. Without doubt the worst customer service I've ever experienced. Yuliya G was particularly unpleasant to deal with it.”

Posted 5 years ago

“Went to pick up a car from Catania airport and because we were delayed by an hour because of the flight, the desk and shut and no one was avialable. Emergency number was an answerphone and when we contacted auto europe it was also an answer phone. This was 10 past 10 at night. Hired another car costing a fortune and when we contacted auto europe the morning after they just ignored all our questions and said it was outside there control. Morale of the story book direct”

Posted 5 years ago

“I was not allowed to hire my car and wasn't given any refund. This was because I had a debit card (and AmEx) rather than a credit card. A credit card over the phone wouldn't worth either. I was forced to pay again from the desk next door (Sixt) who hired me a car straight away and had no idea who Europe car (booked via Auto Europe) wouldn't allow me to hire. Yes, it does say in the small print on the attachment that you need a credit card but on the email confirmation bringing a credit card was listed as a 'top tip' with no mention of it being essential and the fact that a credit card over the phone wouldn't suffice. I get that technically they have covered their backs but they can EASILY make this more clear and they showed zero compassion or flexibility on the phone. They didn't even want to requote me using Sixt. They pocketed my £200 for doing nothing and I was forced to spend £360 for another car at the airport.”

Posted 5 years ago

“Cancellation policy is unacceptable. Not allowed to cancel at the same website that has no problem collecting your money. They could choose to refund, they just refuse. Our cruise was diverted from the port I would have rented the car from by bad weather. This is not customer service.”

Posted 6 years ago

“Takes my money, but cancel my booking because of later car pick up (delayed because of delayed flight arrival). No car, no money return in result”

Posted 6 years ago

“This website took full pre-payment for the car rental. When we show up at the rental venue (in Palermo) we were not authorised to get the car because the card that I used to pay was not suitable to hold a security deposit in case of any damages (the card is a debit one apparently, whilst this car rental only takes deposits via credit card). Customer service at the rental was awful, one of the most unprofessional I have ever seen. From the website Auto Europe there was no help, as their customer support number was invalid. Result: they screwed up my holidays and took money for a service I have never been given.”

Posted 7 years ago

«
1
2
...
3
4
5
6
7
»

Auto Europe is rated 1.1 based on 128 reviews