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Auto Europe Reviews

1.1 Rating 128 Reviews

2 %

of reviewers recommend Auto Europe

Company Reviews

1.1

Based on 128 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 358 1229

Location:

39 Commercial St., Portland United States
04101

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Auto Europe 1 star review on 17th January 2024

Auto Europe 1 star review on 17th January 2024

Auto Europe 1 star review on 12th September 2020

Auto Europe 1 star review on 12th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BOOK WITH THIS COMPANY. It was the worst experience with a car rental broker company I have ever had. Where do I begin? Paid £185 to hire a car in Mallorca for 7 days. Our flight was delayed by one hour so we informed AE and were told this would not be an issue. I even had 3 telephone conversations with AE before our flight to confirm everything. We arrived at 9.30pm at Palma airport and no-one was there to greet us. We waited 30 minutes. I called the AE emergency number several times and nobody picked up. The car pickup office was now closed. We were left stranded with zero communication from AE and no way to collect the car. I was with my elderly mother who at this point was close to tears. We had to resort to a 130 EUR taxi to the hotel which was an hour and twenty minutes away. The next day, I called AE to arrange to collect the car. To my dismay, they said I would not be able to because I did not show up the previous night and they had CANCELLED MY BOOKING. I had paid to hire the car for one week. I then asked for a refund and was told I could not have one and the best thing was to hope I had travel insurance. They then put the phone down on me. This was the absolute worst start to our holiday and I then had to book elsewhere with another company (Goldcar) who were amazing and showed the kind of service this shoddy company lacked. I have had to go through my bank to request a full refund. I will never ever use this company again. Be warned - this is a broker company and not the actual car hire company. If there are any delays with your flight, they do not care and will leave you with zero assistance. To also add - every single person I spoke to at AE was incredibly rude. The customer service is shocking. I should have known to run for the hills as soon as this happened on the first call. USE GOLDCAR!!!! Amazing from start to finish.”

Posted 7 months ago

“Auto Europe is a Scam. I reserved and pre-paid to reserve a car for 5 days. I showed up a bit over 2 hours late due to a delayed flight to Sardinia. When I went to the vendor to pick up the car they reported that Auto Europe automatically cancelled the car rental because I was a no show. The car had already been rented out to another person (also curious). The rental car company said they could do nothing and I should call Auto Europe asking about a refund. The Auto Europe representative told me they would do nothing because I breached the contract rules by showing up 2 hours late and not contacting them or providing flight details. That is a scam. I would have thought 2 hours wouldn't matter if I had prepaid to rent a car for 5 days. Other rental car companies (centauro) will give 12 hours before declaring a no show. Do not book via Auto Europe or any other booking agents, use the booking agent to search for vendors then book directly at the vendor.”

Posted 8 months ago

“AVOID - the pick up instructions were out of date, the phone number for the Car Hire company didn't work, the paperwork was never forwarded to me by the car hire company they recommended and I am still waiting for my deposit to be refunded. No one appears to want to help me at AutoEurope, will never use them again and strongly suggest no one else does too.”

Posted 8 months ago

“Did not get the car/requirements specified. The car rental supplier did all they could to try to help fix the issue, but AutoErurope refused all possible solutions (arguing that it was 30min past since I was supposed to pick up my car so it was completely out of their possibility). The AutoEurope agent we spoke to was rude, did not care about our holiday being ruined”

Posted 8 months ago

“They don't answer their out of hours helpline so if you have a problem picking your car up, then you're on your own. I gave them a chance to put this right, but their customer service have washed their hands of this problem so it's a 1 star review from me.”

Posted 8 months ago

“The people at this company are professional thieves and the company itself is a big fraud. If you want to lose your money and NOT even have a car, better throw it in the trash, as here not only they will steal your money, you'll also be shouted at and they'll hang up the phone on you continuously while you're calmly trying to just find your justice. My father's flight had a delay that cause him to arrive to the car rental the next day early in the morning. We sent an email informing the company about the situation and the next day they told us that the email doesn't count as proof, nor the delayed flight is a reason and they kept the money of our reservation while not giving us a car. Yes, the full amount. And no car. On top of that, every time we tried to talk with someone over the phone, the agent would start shouting at us screaming "I don't even give a damn." and hang up the phone in the most rude manner. I cannot believe a company like this still has the right to operate.”

Posted 8 months ago

“It is hard to believe just how poor the customer service is from Auto Europe. We hired a car with eecar through Auto Europe UK in Mallorca and it was the worst car hire experience we have ever had in all of our years of travel. Our Auto Europe voucher clearly stated that we would be picked up by someone from eecar with our name on a sign within the airport terminal. 2 hours and 45+ phone calls to the number on our Auto Europe voucher later WITH ZERO ANSWER, we had still not been picked up. We tried to get a taxi to the eecar office (10 minute drive away) but none of the taxis wanted to take us for such a short fair. When we called Auto Europe customer service they were absolutely useless – they told us to order an Uber - which does not even exist in Mallorca!!!!! We were asking every other driver picking people up within the terminal whether they knew what we had to do for eeCar. Eventually after dragging our luggage round and round the terminal, lining up for taxis and getting rejected, we eventually walked over to where there were car hire transfer buses and asked one of the drivers if they knew what we needed to do, they let us know that eventually an eecar bus should show up. When we finally managed to get to eecar, flustered, upset, so late that we would now miss our lunch reservations and our whole plans for the day were ruined, they explained that there used to be a terminal pickup a long time ago, and that the phone number on the voucher was not for their office but for head office which does not pick up the phone. They said they had been asking Auto Europe for a long time to get this information updated but Auto Europe had failed to do so. Another man in the queue behind us overheard us and said he had the exact same horrible experience this morning as he had also booked through Auto Europe, and he was equally furious. When we complained to AutoEurope about their negligence in providing correct pick up information or even correct contact information, they had the audacity to lie and say it is correct and therefore no compensation will be given!!! Could not believe the nerve to lie to a customer who has already had an awful experience, when eecar themselves confirmed that the Auto Europe voucher was completely incorrect and that they had notified Auto Europe multiple times to get it updated!!! I will NEVER EVER EVER give this company another dime, and strongly recommend that you avoid them as well. Complete disregard for customer experience, zero customer service, and the disrespect to lie to you as well.”

Posted 9 months ago

“THIS IS A SCAM, DO NOT BOOK. We paid Auto Europe $500 for a car. When we went to pick it up, there was no available car. The car rental was unable to provide a refund or assist us find an available car, telling us that we needed to contact Auto Europe who had our money. We called Auto Europe and got put through to the US office as the Australian office was closed. They said that we would have to wait until the Australian office was open to ask for a refund, and in the meantime, we would have to pay them another $500 for them to help us find a car. After paying them another $500, we discovered that it didn't include insurance (the original booking had insurance) and had to pay another $500 for insurance. And three weeks later, the Australian office still haven't refunded us, so now we are $1500 out of pocket for a horrible experience.”

Posted 11 months ago

“We lost all our money from the booking because they do not accept Apple Pay on-site. We have an online bank that does not provide physical cards, so we were unable to physically show them a card to rent a car. Furthermore, a refund is not possible as they redirect us to the online portal where we made the booking, and the online portal advises us to contact them locally. Therefore, I would recommend avoiding booking from this company.”

Posted 11 months ago

“AWFUL! They confirmed my car would be ready for pickup out of the country and then I just found out that they now suddenly have no car for me!!! Had to cancel my reservation and am now stuck WITHOUT A CAR in a DIFFERENT COUNTRY!!! Do NOT rent from them”

Posted 1 year ago

“Auto Europe it is a joke, will give you a voucher and take your money, that all. No help no support. Arrived in Amsterdam from Seattle and my flight from Amsterdam to Krakow is conceal. Likely got on the next flight and arrived 4 hrs. later than schedule in Krakow. Have a voucher for car from Alamo rent a car. No car, no support and no MONEY !!!! Called Auto Europe and service rap. can't help!!!! No money, no car no help!!!!!!!! Daylight robbery, my phone doesn't work in Amsterdam !!!!!!!!! you idiats. Please stay away from this people, Auto Europe, Alamo, Enterprise. Just go directly to car rental company and make your reservation. You get a voucher and think you saved some money????? No, they will get you one or the other way. Z. Frank Bednarski”

Posted 1 year ago

“The whole procedure of receiving the car was very inadequate. The assistant tried to upgrade me and charge me 100GBP more. I was not given help to show me around the car and not given a paper to sign to say that I would accept any damage that was already on the car. I discovered the car had a slow puncture at my first of three destinations. When I phoned to the Europcar number to report the slow puncture I was cut off. I was on my way to a wedding. This caused me to get local help. I was late for the wedding. During the rest of the week , I was helped to fill the tyre with air at alocal petrol station. I was forced to pump up the tyre at regular intervals throughout my holiday. As I left the car to Manchester Europcar Returns early in the morning 5am . THere was no one available to go to to let them know about this malfunction. I am writing to you to try to contact them so that they dont allow this car to be hired to another unsuspecting person. The car´s registration is DP70XDT Opal Crosslander Thanking you kindly Caroline Ashcroft”

Posted 1 year ago

“SCAMMERS!!! CHEATERS!!! WORST EXPERIENCE! Stay away from this company! They are cheaters! I booked a car with them attracted by their rate. Only to realized that they don't actually book the car, it's rather just a quotation for which they actually charged me the full amount on the spot. This has been pending for confirmation for 3 days during which time I've been following up and trying to understand what's going on, only to be faced with very rude and unprofessional treatment from their customer service. I've also reached their local partner, the actual car rental company and they verbally confirmed there is indeed a car booked in my name, but they cannot formally issue a booking voucher, since it's booked through Auto Europe, a third party. However, later on I get an email from Auto Europe stating that the car I booked is not available and I have to upgrade to another car which is 50% more expensive than the car I initially booked and got charged for. This is obviously unethical behaviour and they're just trying to rip me off and squeeze more money out of their customers. When I was booking the car, there was never a mention that it's just a quotation not an actual booking. If I knew the car is not instantly booked I wouldn't have dealt with such company in the first place. And if it's just a quotation why are you charging the customers the full amount before you even confirm the car is available?? Stay away from such cheaters at all costs!!”

Posted 1 year ago

“Awful customer service and scamming methods.”

Posted 1 year ago

“It's not that Auto Europe is a scam (I think), it's that they're a complete rip off with terrible customer service. First, they're not a car rental agency, they're a broker, meaning they just connect you with Hertz, Dollar, etc. Please save yourself the trouble and just go direct. I rented a car for a two week road trip in Italy through them and had problems immediately. When I arrived at the Hertz location in Florence, the Hertz employees were unable to process the voucher that I had purchased from Auto Europe because the voucher was missing some information. I was told I would have to put a hold on my credit card for the rental while Hertz and Auto Europe figured out what went wrong with the voucher. Fast forward 2 weeks and they did not figure out the issue so I had to pay for the rental out of my own pocket. This is after I already paid Auto Europe for the voucher. When I looked at the bill, I was shocked to see that the total cost of the car rental was $900. I was shocked because I had paid Auto Europe over $2,000 for the voucher that was supposed to cover the rental. So, car rental cost = $900, Auto Europe voucher cost = $2000, and I paid for both out pocket. I've been requesting a refund from Auto Europe for TWO MONTHS and have been shouted at by their customer service representatives for having the audacity to request a refund. I'm being told that Hertz has to issue the refund and there's nothing Auto Europe can do. If you're into useless middlemen with terrible customer service inflating the cost of your vacation, Auto Europe is the company for you.”

Posted 1 year ago

“It is in very small print on page 3 but be very aware of the clause if you are delayed by over 2 hours collecting your vehicke...your booking is cancelled and your car is rented to someone else... apparently......it is not on the rental document...it is not in the smooth transition section........this happened to us...after a very long email we did get a full refund but the out of hours contact numbers did not work..we had to rent from elsewhere along with 4 other people in the queue ahead of us who all went to the rental company next door at preveza Aktion airport we were 2.5 hours late..... and I don't think it was physically possible for the company (green motion)to have rented all 4 cars out in that time to others in that time .......we were offered a replacement but for twice the price......be careful....the process has been in place for sometime.....if you Google "autoeurope 2 hour rule" there was an article in the observer newspaper from 2017.....we quoted this and copied in the CEO to the complaint....and luckily a full refund was agreed but sitting in a carpark at a foreign airport with small children crying is not an ideal situation to start a holiday”

Posted 1 year ago

“I booked a car from Autoeurope through Europcar's website in the UK (who are the brokers and who are actual hirers can be difficult to work out), prior to our week long holiday to Sicily. After spending time researching prices, insurance information and reviews, I paid £70 -£80 extra for the recommended full cover insurance to avoid potential issues. I read the extra detailed information for this add on and I was confident everything was fine. The total hire was around 100 more expensive than the cheapest available but I felt better having the peace of mind. On picking up the keys from Autoeurope at Palermo Airport I received a VERY aggressive sales push from the Autoeurope rep. He virtually demanded that I buy the extra top up insurance from him. He told me that the insurance i had bought through Europcar's website was the broker's insurance and didn't mean anything and was worthless stating that any scratches more than 20mm would be charged for and could work out very expensive for me. Sicily's roads in towns can be very narrow and driving is very difficult be stressed. I held my ground and refused which seemed to annoy him. We arrived quite late at night and were tired after our long journey. On inspecting our hire Fiat 500 we were amazed and disappointed to see there were dents and scratches everywhere! The car was so dented and marked it would be difficult to find a door, wing or bumper without a mark. I videoed the entire exterior of the car in case we had any problems when we returned it. The car was great inside though it hadn't been cleaned! It performed flawlessly during our stay and I really enjoyed driving it! I usually drive a much larger automatic car but this small manual car was fun to drive! However the insurance threat was always in the back of my mind throughout the holiday. Returning the car was easy and the gentleman who booked the car in on my return couldn't have been friendlier and made the process very easy. 5 stars to this gentleman and 1 star or actually zero to the guy in the desk who tried to force extra insurance on me and made me worry about this during our holiday!”

Posted 2 years ago

“Don´t book with them they are scammers. I made a reservation with Autoeurope when I arrived to the pick up location in porto airport the car supplier Sixt refused to accept the card I used for payment that autoeurope used to steal my hard earned money for a vehicle reservation that was never provided to us when we arrived to the pick up location. Since then I rang multiple times autoeurope and sixt and neither of them took responsibility for what happened. Just the kind of hassle my self and my family needed after I lost my daughter recently”

Posted 2 years ago

“Don´t book with them they are scammers. I made a reservation with Autoeurope when I arrived to the pick up location in porto airport the car supplier Sixt refused to accept the card I used for payment that autoeurope used to steal my hard earned money for a vehicle reservation that was never provided to us when we arrived to the pick up location. Since then I rang multiple times autoeurope and sixt and neither of them took responsibility for what happened. Just the kind of hassle my self and my family needed after I lost my daughter recently”

Posted 2 years ago

“If you make a booking to rent one or more cars for let's say 30 days and you would be one day delayed or 4 hours, (doesn't matter) you would NOT be able to pick up that or those car for the whole duration of your stay AND you would not get a refund. So if you pre-paid $6000 to rent a car for a month or two cars for a 2 couple vacation and show up a few hours late, their fine print and what happened to us is that you would just have to eat up that cost, and rent another car for $6000 more 12K in total, experience terrible service and care from their customer care and they won't give you the car a day late, as it was "automatically canceled" and "no refunds can be issued" I tried to call and re-call and spoke in total to 4 different people and no one helped and they were at times extremely rude on the phone and we just had to pay, this company is just a big scam who hire people to make money for the business. They are Super polite when you want to RENT but if something goes wrong, you are screwed.”

Posted 2 years ago

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Auto Europe is rated 1.1 based on 128 reviews