Name: AUTODOC
Rating: 4.08

“All ok. But long delivery time”

Posted 5 years ago

Dear customer, We regret the inconveniences caused with your recent purchase. Your case has been referred to the quality control department and will be reviewed as soon as possible. Best regards, Autodoc team

Posted 5 years ago

“Horrible company. Horrible service. When something goes wrong expect them to make your life hell. I’ve been trying to claim back labour for a defective part they sent for over two months. Never buy anything from this company.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your feedback. We would like to sincerely apologize for any inconvenience caused. Unfortunately the warranty procedure is complicated. We always do our best to help our customers prepare all related documents to speed up the warranty process and to increase chances of successful warranty. We look forward your cooperation and will be very happy to be helpful for you. Your case has been transferred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 5 years ago

“they sent the wrong part and want me to pay to send it back. they have already charged me over the top for along wait delivery now have the nerve to ask me to pay to return the item they sent out wrong. Avoid avoid avoid at all costs”

Helpful Report

Posted 5 years ago

“WOULD NOT BUY FROM EVER AGAIN ORDERED FROM THEM VIA THERE WEBSITE USEING THE REG FROM MY VAN THE PARTS WERE SENT BUT WHEN THEY TRYED TO FIT THEM THEY HAD SENT THE WRONG PARTS SO AUTODOC WERE CONTACTED 2 WEEKS LATER THEY GOT BACK TO ME AND SAID NOTHING THEY COULD DO ABOUT IT AND I WASNT GETTING A REFUND FROM THEM SO I CALLED THEM ONLY TO BE TOLD THE SAME THING AND THE GUY ON THE PHONE BECAME VERY RUDE TO ME AND HUNG UP THE CALL I WOULD NOT RECOMMEND AUTO DOC TO ANYBODY OR TO BUY ANY THING FROM THEM”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. Please keep in mind that searching using number plate or car data can not guarantee 100% compatibility, because you can mount different types of car parts with different characteristics on the vehicle and due to changes made by the manufacturer over the years. Therefore, the description of items includes OEM numbers for comparison. We strongly recommend checking by the OEM number for compatibility. If you do not know the OEM number, it is always advisable to have compatibility checked using the chassis number at our Customer Service. If there are no marks of the installation on the spare parts and the are in completely new conditions, you can return them. We will investigate your case in details. If you have any questions, feel free to contact us at trust@autodoc.co.uk Best regards, Autodoc Team

Posted 5 years ago

“Take to much time to get your order delivered.”

Helpful Report

Posted 5 years ago

Dear customer, We regret that we didn't meet your expectations. You order is being processed and will be dispatched soon. You can check the actual status of the order in your customer cabinet at any moment. After dispatch you will be notified with tracking number of the parcel. If there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc team

Posted 5 years ago

“I was looking for a replacement set of shock absorbers for my car, I found the Autodoc website and entered my car details to select the correct set. I used their online compatibility tool to ensure i was selecting the correct ones. I checked by entering my reg number and by selecting my car details from the drop down selection. On both occasions it came up with the same information. I bought the shockers and had them fitted, after 2 weeks one of them failed, i got back in touch with Autodoc and they informed i had bought an incompatible set, I pointed out their online tool had recommended the ones I bought, their answer was in the small print it says the onus is on the buyer to ensure the parts fit!!! Will never use again.”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for the inconveniences caused. The search system provides only general information about your car and limits list of parts to parts for your car model. On each product page is available the list of car models produced in specific period, and to which the spare part should fit. As you know the car manufacturers change them every year and even every month. With modifications each part receives its own OE number (OEM). That is why we also put the list of OE numbers on product page. All the information is required to choose the correct part. We hope to change your future purchasing experience with us, and if you are in need of any support, feel free to contact us, and we will select the best car parts for you. Best regards, Autodoc team

Posted 5 years ago

“Part dont match the picture or description and wont fit. But it's my fault and have too wait week for them to send something that fit's. Also spent way to meny hour with the customer support with just being sent around. At one point i had 3 people sending me email's saying completely different things.”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for the inconvenience with your recent order. We are sad that you are unsatisfied with our customer support service. Please provide us with more details on trust@autodoc.co.uk, and we will look into this. Increasing the level of customer service is our top priority. Best regards, Autodoc team

Posted 5 years ago

“Ordered a wheel cylinder but what arrived after a 2 weeks was incomplete(a seal was missing i side)which wasn't found till the part was fitted, Autodoc claims it was a warranty item,so,whilst waiting for the claim to be processed,i had to buy another cylinder now they want to refund the part only,NO POSTAGE. THEY SUPPLIED A FAULTY UNIT AND DIDNT EVEN OFFER A REPLACEMENT PART,so i am out of pocket again after waiting 6 weeks. Autodoc.co.uk and buycarparts.co.uk plus more poor service expected better from a German company.”

Helpful Report

Posted 5 years ago

Dear customer, We work in a partnership with Buycarparts.co.uk to supply our customers with best parts all over the world. However, we are different companies. And the claim you made doesn't belong to your order with us. If there is anything we can do for you, don't hesitate to contact us. Best regards, Autodoc team

Posted 5 years ago

“I ordered an item by mistake, so when it arrived I returned it. I am now having to open Paypal disputes to try and get my money back. Awful company, and not even the cheapest.”

Helpful Report

Posted 5 years ago

Dear customer, According to the tracking infromation the package is still in transit and hasn't returned to our warehouse yet. It is clear that the courier has not coped with his work. As often happens we must apologize from the courier’s name. We regret the situation. As soon as we receive the goods back, we will make a refund accordingly. If there is anything else we can help you with meanwhile, do not hesitate to contact us. Best regards, Autodoc team

Posted 5 years ago

“Not a happy customer, I ordered by using the number plate identification and ordered through the website. It turned out that they had a wrong part on their site and when i received the part I contacted them to find out that I should have taken the delivery insurance to return it without cost for me. (They must be used to sending out wrong items since it has been nessesarry for them to set up such an insurance on customer cost) Yes I was naive not to double check OEM (Dont have a clue what that is by the way) and the help on customer center was just another bad experience further to have been waiting more than a week to receive my order :.( NEVER AGAIN!”

Helpful Report

Posted 5 years ago

Dear customer, Thanks for your review. We've told you over the phone that we're genuinely sad that your first order ended in frustration. However, we hope you will give us another chance now that you have become familiar with search rules. If you are looking for high-quality spare parts at attractive prices, feel free to send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts. We will be glad to assist you and select the best ones for you. Yours sincerely, Autodoc Team

Posted 5 years ago

“Good choice of parts and reasonable prices. Currently have an issue with a door lock. (BUGIAD BSP20491) Staff continue to refer a STARK part I never even ordered and telling me its incompatible with my vin number. But it says on website my car is compatible with the door lock I ordered. The door lock still works, but the micro switch is playing up/not working. So its faulty. Staff are incompetent. Clearly cant even get part numbers right. Cant see how a part is incompatible when their app/website says it is. Seems to me they don’t want to pay out for warranty claims. Well can tell you now AUTODOC. I will be pursuing this and you will be sending me a replacement door lock.”

Helpful Report

Posted 5 years ago

Dear customer, We would like to sincerely apologize in advance for any inconvenience caused by the purchase of products from us. We use Tecdoc base for compatibility check, which is a common data base. However, we are always ready to review the check results. For this we kindly ask you to contact our support team and specify OEM number from manufacturer, of the genuine door lock. OEM verification gives almost 100% guarantee that part is correct. We look forward to hearing from you for a further cooperation. Best regards, Autodoc team

Posted 5 years ago

“Ordered parts for my car and waited a week and found out that they were delivered to someone else on the other side of London spoke to customer services and they tell me they have to wait for the parts to be returned before refunding or redelivery which means I have to wait another week maybe two. They will not even pay my fuel for me to pick today. Do not use very poor service!!!!!!!”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for the issue occurred with your order. We will work to improve our service and do our best to avoid such issues in future. If there is anything we can do for you, do not hesitate to contact us. We will be glad to assist you and to change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“BMW E36 MAF fitted (£65) as the cheap £21 bought on eBay was faulty and car did not pass emission test at MOT. Passed MOT but massive flat spot 2,000-4,000 revs, car serviced, fuel changed and flushed (twice) but problem still there. Only when car back on road after 3 month light restoration was it diagnosed, fault 08 MAF. So MAF supplied was faulty when fitted, under The Consumer Act 2015 they must refund me for the faulty part purchased 5 months ago (up to 6 months in UK) yet they refuse and ignore UK law. £23 MAF fitted and car runs like a dream. Customer support a complete waste of time, small claims court next.”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for the inconvenience caused by the purchase of product from us. We kindly remind you that we are waiting from you a completed warranty form. You can complete it online or we can send you a pdf file. Since the part was in usage, the issue should be investigated under warranty process. Only during the investigation we with manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. Please accept our sincere apologies for the inconvenience. We would be very happy to be more helpful for you and change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“Have used them for a while now, I have to agree that delivery is a bit slow, however great range and normally excellent prices. I have had to return a few items in the past and have always found their service with this excellent, i do always have safe order i admit its about £4 per order but i find it worth it. i probably order of them on a weekly basis, some of the items i buy from them are so much cheaper that its worth me stocking. They are helpful.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you so much for your positive feedback! It's great to know that you find our service useful. We have over million items in our catalog and we will be happy to supply you with them at best prices. Please feel free to contact us for support, and we will be glad to assist you. Best regards, Autodoc team

Posted 5 years ago

“Have used Autodoc on a few occasions in the past, and other than slow delivery, have been happy. However i made a large order(over £1000) in April, which they sent in two parcels. 1 of the parcels got lost in transit, and i have spent the last 3 month's trying to get them to replace or refund the missing parts. The customer service is terrible, and despite my previous good experiences, i will never buy anything from Autodoc again.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your order. However the case is under investigation with our delivery department. As soon as we have any information or further instructions - we will provide that to you immediately. You also can contact us on trust@autodoc.co.uk, if there are any other questions. Best regards, Autodoc team.

Posted 5 years ago

“Ordered part for my Skoda took over 1 week to arrive after paying £8.50 delivery. When it eventually arrives it's the wrong part. Although they have all the cars info and still get it wrong first and last time ordering from autodoc. Will now have to pay to return this? The motoring version of WISH Buy cheap buy twice”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our service. Your case now is under investigation by our queslity control service and we will contact you in shortest time. Best regards, Autodoc Team.

Posted 5 years ago

“A week in transit... are you serious? I paid £9 for a delivery for a package less than a kilo! For this money UPS or DHL would probably deliver it in 2-3 days from Arctic to Antarctica. VERY disappointing. My first and a last one purchase from this website.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. However we have to inform you that our standard processing terms are 1-2 working days. As well the delivery time is 3-5 working days. As we have checked your order was processed and shipped in time. If you still have any questions, please contact us in trust@autodoc.co.uk Best regards, Autodoc Team.

Posted 5 years ago

“Just received my second order from autodoc and I am extremely pleased. Postage is a little slow but if you are in no hurry they are extremely good value for money.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are glad that you are satisfied and thank you for your cooperation. Your satisfaction is our satisfaction. Best regards, Autodoc Team.

Posted 5 years ago

“I ordered a front bumper chrome strip for my car yesterday, today I received an email advising it was no longer available but I could have a replacement for the same price, I had to supply full vehicle info which I really didn't fancy doing, so I clicked on their onlim=ne chat, I 'spoke' to a nice chap who offered a refund without any hassle within 3-4 working days. Since I paid via Paypal I checked out my account status and found it had already been refunded. Many thanks Autodoc. The refund is greatly appreciated.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for choosing our store and for trusting us. We take into account your comments regarding improving the service provided. Thank you for your kind cooperation. Best regards, Autodoc Team.

Posted 5 years ago

“Ex stock does not mean ex stock at all. The part arrived 9 days after I ordered it (small light package) and due to lengthy delays to request for whereabouts had to resource. This was achieved within 2 days (comparable price item received and fitted BEFORE this lots arrived. Upon asking for refund procedure, was advised 'being considered'. Have waited 3 days so far for an answer. DON'T TOUCH THIS LOT WITH A BARGE POLE. Am now considering legal action anybody else ???”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. However as we have checked the order processing and delivery was in time. We have to inform you that standard order processing takes 1-2 working days and the delivery time to the UK is 3-5 working days. Best regards, Autodoc Team.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews