Name: AUTODOC
Rating: 4.15

“Quick delivery and great prices to UK from Germany. They contacted me to make sure the parts were correct before dispatching them.”

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Posted 5 years ago

“They contacted me to make sure the parts were correct before dispatching them. Quick delivery and great prices to UK from Germany.”

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Posted 5 years ago

Dear Ethan, Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 5 years ago

“Ordered a car part neally a month ago still not arrived, will not use autodoc again, if I had known it was coming from Germany I wouldn't have bothered”

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Posted 5 years ago

Dear customer, The information about our location can be found on our website in a Company section. Our standard delivery times are 4-5 working days. Due to the current restrictions and transportation limitations as a result of the COVID-19 crisis, delivery delays may occur. We sincerely apologize for the inconvenience and hope that delivered spare parts will serve you well. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 5 years ago

“Shocking service Lost a flywheel and took nigh on a month to refund me, I made a second order which was delivered incorrectly, aux belt 500mm too long and they expect me to cover their shipping costs, hands down the worst company I've ever bought from.”

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Posted 5 years ago

Dear customer, We apologize for any inconvenience caused. Please get back to us on trust@autodoc.co.uk regarding the situation occurred. We will look into this and we will be happy to improve our service for you. Best Regards, Autodoc Team

Posted 5 years ago

“Total rubbish... ordered exhaust clamp 2 week ago then found comes from Germany... would not of bothered if I knew... gls meant to deliver never heard of them tracked parcel says they attempted delivery... they have not... no info cant contact any body useless”

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Posted 5 years ago

“Waited longer than I thought but well worth the wait saved £100 on a power steering pump will be back again just allow delivery time”

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Posted 5 years ago

Dear Mark, Thank you for your feedback. Please note that information about our location is available on our website: https://www.autodoc.co.uk/services/company AUTODOC is now active in more that 27 countries. Our goal is to offer our customers high-quality car parts at affordable prices so they can enjoy owning a car in perfect condition. We hope that parts will serve you will and you will revise your rating. If you have any questions, don't hesitate to contact us. Best regards, Autodoc team

Posted 5 years ago

“Still no part ordered 22 days a go, AUTODOC I have to say are really not very good at all.22 days now car off road what rubbish service.”

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Posted 5 years ago

Dear Mark, We are sorry for any inconvenience caused. Your case has been transferred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 5 years ago

“Have used AUTODOC for 5 or 6 years, always a good service and very good prices, I was a bit worried about my recent purchase with Brexit etc but I needn’t have worried, goods arrived on the 8th April , well pleased, all fitted to my car now and working well,”

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Posted 5 years ago

Dear John McGowan, Thank you very much for your kind words. We will continue to delight you with high-quality service. Best regards, Autodoc team

Posted 5 years ago

“I ordered a part on the 2nd of April still waiting for it over a week.. This is very very bad as my car is occupying space at the garage”

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Posted 5 years ago

Dear customer, Please note that on your email address we sent notification with tracking number of the parcel. By this tracking number you can track the package location at any time. The parcel is in transit now. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 5 years ago

“I order on 26.03.2021 and I received my parts on 5.04.2021 straight to my door. Destination delivery Ireland. Thanks guys for online service. Recommended 👍30 euro delivery payment for 16kg.”

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Posted 5 years ago

Dear Alex, We really appreciate you taking the time to leave us a 5 star review. We will be happy to see you among our clients again and will be very happy to be helpful for you. Thank your for choosing our service! Best regards, Autodoc team

Posted 5 years ago

“I am still waiting for my order of a brake calliper ,on tracking it's never moved,my wife is a key worker in the UK now without a car .the company do not reply,have been very unhelpful and seem to be very uncaring,they use a delivery company you carn,t contact.the tracking does not work ,they are not in the uk.Will someone help me please and actually contact me, Where is the part not a lot to ask I think it is it,!!!!”

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Posted 5 years ago

Dear Christopher, Please note that the package is at the UK already which is stated at the delivery service website. Besides, you do not need to pay any fees and there is no information stating otherwise. Be informed that the GLS is an independent company and they are responsible for the delivery time. The contact information is available on their website. Our manager will contact you shortly with a more precise information on your request. Best regards, Autodoc team

Posted 5 years ago

“Avoid this company at all costs! Unfortunately, same issues as many others. Weeks after my battery was ordered no sign of it, called to be told sorry due to Brexit we cannot supply the UK in a timely fashion. I was asked to refuse it on delivery and they would refund me once retuned now months later no sign of the refund and very combative company to try and deal with. They are NOT a UK company using.co.uk to lure you in once ordered you’ll be told shipping is from Germany if they wanted you to know this before ordering they would have this at the top of the website not hidden away under company details for you to search. They do not call you back either, no customer services at all Now I have to get PayPal involved for my refund. Please don’t bother replying to my review with your usual standard BS I am fully aware of Brexit and Covid thank you and you do not contact customers who contact you asking for answers.”

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Posted 5 years ago

Dear Sir, We bring our apologies for the inconveniences caused. Kindly be informed that our manager will look into the issue and we'll get back to you in the shortest terms. Be assured the issue will be resolved as soon as possible. We'll be looking forward to hearing from you. Best regards, Autodoc team

Posted 5 years ago

“My order came quickly, nice price. Would buy from again”

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Posted 5 years ago

Dear Harley , Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 5 years ago

“Easy to navigate Web site. Excellent choices to suit all budgets. Good delivery times.”

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Posted 5 years ago

Dear Matthew , Thank you for taking the time to write a review! We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 5 years ago

“Never again Parcel finally was brought back to sender as it never left Germany, costumer services it's absolute joke couldn't provide me with any info about reasons of failure As order has to be check now by their warehouse I'm gonna wait another couple of weeks for resolving it. Refund?! We will see if it will happend”

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Posted 5 years ago

Dear customer, We sincerely apologize for the issue with delivery. Your case will be forwarded to our QC team and reviewed shortly. Best regards, Autodoc team

Posted 5 years ago

“I HAVE WAITED OVER 6 WEEKS FOR AN ORDER AND STILL HAVEN'T RECEIVED IT, AND THIS COMPANY ARE REFUSING TO REFUND MY MONEY. I orders an item as it seemed the company was a UK based company and the item was marked as in stock and therefore would be delivered within 5 days. After about 12 days the tracking number noted it was held in a Wearhouse and it hasn't moved since, 4 weeks on. I have raised the concern with the company and expressed my concerns, and feel that I have been but taken for a fool. I repeatedly asked for a delivery date and they repeatedly refused to give me one. So I have now repeatedly asked for a refund and they repeatedly refused because they are waiting on the delivery companies response, and have been told this could be up to 12 weeks. I have explained this isn't my problem and is completely theirs, and must refund my money by law. They still refuse until the delivery company respond. I have had to raise a dispute with my bank to try and resolve the problem. The time, effort and stress this has caused is unforgivable, so please take my advise and avoid.”

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Posted 5 years ago

Dear Jon Hudson, We apologize if any misunderstanding took place. We put a notification on our website that due to the current restrictions and transportation limitations as a result of the COVID-19 crisis, delivery delays may occur. The information about our location can easily be found on our website in a Company section. Please don't hesitate to contact us on trust@autodoc.co.uk and we'll check the information about your order more precisely to answer your questions. Best regards, Autodoc team

Posted 5 years ago

“Useless lead times for dispatch, they portray themselves as a UK company but fail to clearly state that goods are dispatched from Germany. Ridiculously long dispatch times when compared to other companies, maybe the price is a little better but the wait is not worth it.”

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Posted 5 years ago

Dear Mark, We sell car parts all over the world and many of our customers appreciate us for opportunity receive information and support in their language, even though the parts are shipped from Germany. Our goal is to offer our customers high-quality car parts at affordable prices so they can enjoy owning a car in perfect condition. We are confident that you will review your rating once you receive an order from us. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 5 years ago

“Orderd 7 days ago didn't get sent out till yesterday with gls, checking tracking and still saying that the parcel is in tranit, first time for me to order from autodoc and the last aswell”

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Posted 5 years ago

Dear Dilwyn Williams, Thank you for your feedback. Please note that processing of your order took more time due to compatibility check. We've contacted you several times to confirm all the details of the order and we couldn't dispatch it without receiving your reply. We hope you will appreciate the quality of parts and change your opinion about our service. If there is anything we can do for you, do not hesitate to contact us. Best regards, Autodoc team

Posted 5 years ago

“Be aware! .co.uk address but my order shipped from Germany. Bought a battery that was shown in stock expecting delivery in a couple of days, chased after 2 weeks told that it had been damaged in transport and wouldn't be delivered. Almost a month later and multiple emails they are still refusing to refund. Now pursuing refund via credit card company. In their response to this review on Trustpilot they say contact us as if it's the first they have heard of it! Whilst by email they say "At this stage the application is under investigation at transport company. This procedure may last 2 - 8 weeks (from 26/02/2021). As soon as we receive a reply, we will inform you of the results." Up to 8 Weeks to inform me of the results of what they told me on the 26th! still no mention of refund! Thankfully I am protected by buying via a credit rather than debit card. Stay well clear of this lot!”

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Posted 5 years ago

Dear Greg, We bring our sincerest apologies for the inconveniences caused. Kindly be informed that the issue occurred from the delivery company side and we do our best to solve the matter in the shortest terms. Please note that our manager in charge will contact you with a more precise update on your request in the nearest time. Best regards, Autodoc team

Posted 5 years ago

“Great prices and service, genuine parts, prompt delivery, what more could you ask for! Thanks you very much guys, and will definitely recommend you, and will buy from you again. Cheers!”

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Posted 5 years ago

Dear Mikey, Thank you for your pleasant review. It is our goal to provide our customers with the best experience. Always glad to be of service to you. Best regards, Autodoc team

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

AUTODOC Reviews