Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,607 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,607 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Automotive Superstore 5 star review on 11th October 2026

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the parts I wanted were available and a good price which I was happy with. Unfortunately I had an issue with the website not able to proceed through checkout but the staff called me to help me with the order. There could be an improvement in freight durations/delivery times displayed at checkout. The 1-3 days delivery note should be updated to communicate that it’s the amount of days to prepare the order. I think this format was setup to bring in more orders but it has a negative effect on customer side. Could also include free shipping on orders above eg $100 not $500, most retailers these days have a lower threshold to qualify for free shipping.”

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Posted 1 year ago

“I like that you tell me if I have the right part for my vehicle”

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Posted 1 year ago

“Easy transaction”

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Posted 1 year ago

“Got what I wanted”

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Posted 2 years ago

“Ok to find what you need on their website .”

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Posted 2 years ago

“Packed and protected well, just the dispatch time was a little slow…”

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Posted 2 years ago

“Meets all my needs”

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Posted 2 years ago

“Product is correct and good price.”

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Posted 2 years ago

“very good service”

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Posted 2 years ago

“I was not able to successfully enter a different shipping address from my billing address. I then had to make a phone call to put it right.”

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Posted 2 years ago

“I have bought from these guys a number of times and recommend them, good service and some bargains as well.... I never give 5 stars because nothing's perfect....”

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Posted 2 years ago

“Price is great, searching products can be frustrating wgen you have constantly enter vehicle and state over and over again.”

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Posted 2 years ago

“I was well informed how the order was going and Aust Post also kept me informed. I did enter a discount code unfortunately for me it didn’t appear also unless I read it wrong I thought I was entitled to free freight this also did not happen.”

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Posted 2 years ago

“The online experence was fine and easy, just the email for click and collect is slow as it has been over 24 hours since order was placed.”

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Posted 2 years ago

“Review already sent on another line cheers”

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Posted 2 years ago

“Appear to have articles that match older cards”

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Posted 2 years ago

“Prompt delivery was excellent, but I had to modify the parts.”

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Posted 2 years ago

“So far so good”

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Posted 2 years ago

“I like shopping for service parts such as spark plugs and ignition coils etc from Superstore as finding parts at reasonable price and most OEM parts are available. The one area I find the service can be improved is on receipt of online order the store should aim to provide an ETA of delivery with 24 hours or less currently it takes over 3 Days before any notification is received and there is no tracking information on the website login.”

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Posted 2 years ago

“Quick easy to navigate”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 3,607 reviews