Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,171 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Bought microfilters for my car. Online shopping and model matching was very good. Delivery was quite good but order dispatch took nearly a week which was surprising.”

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Posted 2 years ago

“Yet to install. Delivery could have been more expedient. Processing took longer than expected from an online purchase.”

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Posted 2 years ago

“Great product, exactly how advertised, and fairly priced.”

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Posted 2 years ago

Hi Matthew, Thanks for the feedback! Happy to help in the future if you need anything!

Posted 2 years ago

“I recently purchased Sony XAV-AX5000 headunit, Thinkware F200 Pro and G55CL Reverse Camera and got it installed in my 2010 Mazda 6. The pricing was reasonable and am very happy with my overall experience dealing with the staffs-Kevin and Sergei. Sergei was technician who installed the items and did a very good job and the job was done in 2.5-3 hrs. I would have rated 5, if only the phone accept/reject steering buttons were working (some program issue!), which am disappointed. However, appreciate Sergei for calling me and explaining the issue in detail. I can make do with Siri for making calls and the touchscreen on the headunit to accept / reject the call. Everything else is working well. Thank you guys for the wonderful experience!”

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Posted 3 years ago

Hi Vinodh, Thanks for the detailed feedback. Our install team and Customer service team have been working hard to provide a better experience for our customers. Glad to see it is working for our customers!

Posted 3 years ago

“Delivered on time and works well.”

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Posted 3 years ago

“I have had to communicate numerous times with your staff to sort out my head unit installation. I believe the head unit configuration for my particular vehicle required some tweaking in the parts list to suit. I am still awaiting on one final patch cable to arrive. The team at AS have been very responsive and helpful. I needed to do some research to determine I required an additional patch lead for the Alpine reverse camera which I believe is non standard and not in the list of the headunit package. Take note of this for the Alpine ILX 702D. I will post a follow up review once I have the unit installed if that is ok.”

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Posted 3 years ago

Hi Mark, Thanks for the feedback. If this is not sorted please reach back out as we want to get this resolved for you.

Posted 3 years ago

“Great prices , very helpful”

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Posted 3 years ago

Hi Mick, Thanks for the feedback. Always happy to help!

Posted 3 years ago

“Job well done. Happy with the service”

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Posted 3 years ago

Hi Peter, Thanks for the feedback. Happy to hear all went smoothly for you!

Posted 3 years ago

“Easy to use site, good range.”

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Posted 3 years ago

“Everything great so far”

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Posted 3 years ago

“The supply was excellent, however the quality of mirrors was less than anticipated, although acknowledging a short-term solution was the guiding principle with purchase.”

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Posted 3 years ago

“It's wrongly described as driver side wiper while it's passenger side actually, also it should indicate that 2 different lengths wipers are required”

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Posted 3 years ago

“Easy online purchase and postage time is getting better.”

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Posted 3 years ago

“Good work on installing only issue was mixing up time schedules. I was told 12:30 but on arrival booked for 2:30.”

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Posted 3 years ago

“Good service and great product”

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Posted 3 years ago

“Great staff easy to deal with!”

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Posted 3 years ago

“Good prices and availability. Shipped out quickly. Some niggles using the store on a mobile device. Ended up ordering from a PC.”

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Posted 3 years ago

Automotive Superstore is rated 4.4 based on 2,171 reviews