Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,148 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

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English

“This product was supposed to be a match for my daughter's vehicle after a rego search on your site. A 5 seater Nissan 2014 X Trail...a 7 seater X Trail was not mentioned and I don't think they even made them in 2014? However I got the wrong pads and the rubbish I had to go through to have them replaced meant she had to borrow cars for over a month. I gave up & bought pads from Supercheap. Your replacements arrived over a month after the original order AND PAYMENT! Now I'm out of pocket and have a set of pads she doesnt any longer require. Very poor performance AS.”

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Posted 1 year ago

“Automotive Superstore has the best range of brand leading part. There are always great sales on.”

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Posted 1 year ago

“My negative review is for the seller, not the product. It’s impossible to rate something you’ve not received. I made a point of contacting Automotive Superstore prior to ordering. I asked them specifically if the items were physically in stock in their own store, not “in stock” in a supplier’s warehouse, as I needed the parts quickly. I was told they had these and they would dispatch in 3-5 days. One month later, following lies and errors, still no shipping notification. When I first contacted them, I was told their warehouse was busy, running a day or two behind, so my order would he dispatched in next couple of days. After another delay, I got the same story, then finally got the truth that they never had the parts. So, they lied when I ordered, or I could be generous and presume they made an error. It’s hard to believe it was an error, when they compounded the lie by telling me twice they had shipping delays in their own warehouse, before I got the truth. After this, I was told the stock was due shortly, only to find out (well after they were supposedly receiving the stock) that they have sent my parts to another customer, who ordered after myself! Either they’ve added incompetence to mistruth, or this is a very poor attempt at trying to soften the fact they still haven’t ordered my parts. Each time they’ve told me the order will soon be filled, I resisted cancelling the order and trying to find another seller, as I assumed they couldn’t continue with this behaviour. It appears my assumption was wildly incorrect.”

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Posted 1 year ago

“Ordered my product on the 9/5/24 & still waiting!”

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Posted 1 year ago

“The shopping on line is quick and easy. I'm disappointed that I've been charged a delivery fee, though, as AS advertises free delivery if the purchase is over $99.00. Also, changing my password proved impossible. An email with a link to change my password just didn't arrive, so I had to shop as a guest. I'm disappointed.”

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Posted 1 year ago

“Easy to navigate through website, prices are good, large range of products.”

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Posted 1 year ago

“Good communication with staff over the phone, and pleasant friendly talk with staff at the store. Very helpful”

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Posted 1 year ago

“Automotive superstore were unable to get these to me, after waiting 2 weeks after paying they were still not sent. Refunded after multiple complaints. Will never use again.”

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Posted 1 year ago

“Waited 3 days before item was shipped”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Very fast shipping.Great service thank you”

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Posted 1 year ago

“good service with plenty of stockand quick delivery”

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Posted 1 year ago

“All good, but would be helpful if equivalent products where displayed when trying to find the best deal. For example there might be several brands of the same/similar oil filter but you have to search for the best deal. If all equivalent products were on the same page it would be helpful.”

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Posted 1 year ago

“Very easy and quik service to order parts”

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Posted 1 year ago

“Product was as described wiyh prompt delivery”

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Posted 1 year ago

“Took a week to receive my master cylinder. After paying $14 for the auspost option. Receive item and it was faulty. Blenched bled the master cylinder then each wheel for times with air bubbles coming out. But the pedal would be firm and slowly sink to the floor no external leaks anywhere (indicating an internal leak in tge master cylinder). I then took to jax tyres because I had it booked in for tyres I asked if they could attempt to bleed the brakes for me they spent 2 hours on it and said it was a faulty master cylinder. It's taken over a week for them to finally say I need to send it back at my own expense that would be even more time without a car that I need. I don't recommend buying from this company. I'm not even going to worrying about the warranty claim now, I rather not deal with them and take my business elsewhere.”

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Posted 1 year ago

“Easy to navigate online store. Good range and price”

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Posted 1 year ago

“Dispatched in 13th May (couriers Please) seems to still be in NSW depot. Still waiting”

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Posted 1 year ago

“Good selection of products at a realistic price. Easy online purchasing system with a range of payments options. Very prompt delivery. Ordered on Sunday afternoon and received the goods Tuesday morning, securely packaged. Very impressed!”

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Posted 1 year ago

“Sure it would be good if i actually recieved it, been waiting 3 weeks so far and still nothing.”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 2,148 reviews