Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 2,016 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the goods were easy to order, we had hoped it would be like e bay where goods are despatched same day. I had a person who was going to help me fit all this however because of the 3 day delay in despatch he has gone home. Dedpatch tome very disappointing.”

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Posted 1 year ago

“Frirndky,helpful staff. Hard to get through on the phone ? Need more staff”

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Posted 1 year ago

“Very good instore service, thank you!”

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Posted 1 year ago

“Very easy & very quick”

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Posted 1 year ago

“Had a wrong part issue. Was a little hiccup get an answer back . But once Tony was on the job all got sorted quickly and nothing was a problem.”

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Posted 1 year ago

“Feedback, wait till the order is received before asking for a review....”

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Posted 1 year ago

“Terrific help - Thank you! - in getting our brake rotors to us in time (overnight, via AUSPOST, in fact) for our mechanic's good work to be finished in time for our planned, overland trip.”

Automotive Superstore 5 star review on 7th February 2024

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Posted 1 year ago

“How stupid can it be??? Sold me a lock without a key! When i asked where is the key, they answered me back with a photo and encircled are small lettering of "key is not included" in the ad. Sense would dictate you to sell locks that will come with keys!!!! I almost fell out of my chair when i tead your reply!!!”

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Posted 1 year ago

“I still haven't received my order. Almost 3 weeks going to occur and still in transit. I am living in urban area. The product was processed and dispatched in almost 2 weeks after making an order.”

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Posted 1 year ago

“I have been looking for a new head unit for my car. Automotive Superstore’s website was fantastic. Easy to navigate with plenty of information to make a decision. Not being familiar with modern head units and what else I would need, I messaged the guys and they responded quickly and answered all of my questions. Great service. Also the price of the unit was the best I could find made even better by a 10% discount. Too good.”

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Posted 1 year ago

“Purchased on 01/02/24 and it’s now 05/02/24 and i am yet to get any shipping information on my purchase”

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Posted 1 year ago

“Found the bits needed good service and arrived undamaged but could use packing inside of box to cushion contents”

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Posted 1 year ago

“Look always good to use easy to navagate,and a good variety of parts form many cars at good prices Mabe free delivery on orders over a 100 would be a thing”

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Posted 1 year ago

“A week after placing my order there has been no communication regarding despatch or shipping details. Where's more order?”

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Posted 1 year ago

“Excellent !”

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Posted 1 year ago

“Always has the service parts I need with a fitment guarantee at a reasonable price”

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Posted 1 year ago

“Have ordered parts before and they have always arrived on time and in good condition. The ordering system is very user friendly.”

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Posted 1 year ago

“Easy to browse, select and purchase. Happy to do it again.”

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Posted 1 year ago

“Local shops got no quality stock for my euro VW brake system. Stumbled across Automotive Superstore all the good stuff was available and at end of year prices, companies promise a lot but don't deliver most times.. ***** rating for this company. They delivered as promised 👍”

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Posted 1 year ago

“Part I was looking for, at a reasonable price. Little more can be said.”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 2,016 reviews