Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,994 Reviews

85 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laurence in 4x4 section was more than helpful, patient. Customer service was excellent 👌 went on to buy roll bar for my car. Great experience 👍”

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Posted 7 months ago

“Quality name products at very competitive prices! Easy selection and checkout with a comprehensive range of products. Great value!”

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Posted 7 months ago

“reliable easy to deal with friendly”

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Posted 7 months ago

“Order No 100693818, placed 3 Nov 2024. When the order was placed, no indication was given that the filters were to be sourced from America. It was only when I attended your store on 7 Nov 2024 that a representative informed me of this. My project was scheduled to start on 11 Nov 24 but that was shelved because I'm still waiting. You need to inform your customers that a product is unavailable when they are about to place a order.”

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Posted 7 months ago

“Automotive Superstore answered my call for help with expediency that non plussed me, one minute i'm desperate for a starter motor for my 35 year old car, thinking this will take some time sourcing one of these, then as I've done business with you before, I sent out an email for help and bugger me, within a day your fabulous compnay answered my prayers. Now that's what I call service.”

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Posted 7 months ago

“I purchase a lot of service parts online for my Ford Territory. Always find the prices to be the cheapest for a quality product. Delivery is always quick and trouble free. I recently had reason to call the store regarding the purchase of some front struts. Can’t remember the guys name unfortunately however he was nothing but helpful in suggesting a qaulity product that was on sale at the time. I made the purchase on the phone while driving home. It couldn’t have been any simpler. You will have my ongoing support Thanks”

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Posted 7 months ago

“The parts I ordered for my car were considerably cheaper than anywhere else was in stock and arrived on time”

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Posted 7 months ago

“Everything arrived on time all parts fitted really well.”

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Posted 7 months ago

“The process is very easy to order and use. Waiting for delivery.”

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Posted 7 months ago

“What a great team you have My 79 Landcruiser Head unit was playing up and me living 2 hours from Sydney was able to have the unit removed and repaired very quickly and the team fitted me in on the occasions when I came to Sydney to remove and then reinstall Thankyou old fashioned service at its best. Hugh Savage”

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Posted 7 months ago

“Absolute no problem so far… very pleased”

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Posted 7 months ago

“Prompt accurate delivery. Thanks.”

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Posted 7 months ago

“Great one stop shop for most automotive needs.”

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Posted 7 months ago

“Quick and easy to order parts and fast delivery to regional NSW”

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Posted 7 months ago

“Good servicw and turn around”

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Posted 7 months ago

“All the parts I wanted were available and a good price which I was happy with. Unfortunately I had an issue with the website not able to proceed through checkout but the staff called me to help me with the order. There could be an improvement in freight durations/delivery times displayed at checkout. The 1-3 days delivery note should be updated to communicate that it’s the amount of days to prepare the order. I think this format was setup to bring in more orders but it has a negative effect on customer side. Could also include free shipping on orders above eg $100 not $500, most retailers these days have a lower threshold to qualify for free shipping.”

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Posted 7 months ago

“Well priced quaility OEM products, prompt delivery”

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Posted 7 months ago

“Awesome customer support. Stephan was thorough and assisted me with my return and provided me recommendations. Thanks”

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Posted 7 months ago

“I like that you tell me if I have the right part for my vehicle”

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Posted 7 months ago

“Best price I could find anywhere on this clutch kit and shipped to my address in 3 days! Very happy!”

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Posted 7 months ago

Automotive Superstore is rated 4.4 based on 1,994 reviews