Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,606 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Automotive Superstore 5 star review on 11th October 2026

336

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 2 weeks for my order to be shipped out, but was only shipped out after doing an online inquiry otherwise the order would never of sent. Your website clearly states 1-3 day dispatch time with my order confirmation indicating same day dispatch, so why was mine 2 weeks? But again only after I done the inquiry. After contacting automotive superstore the employee blamed the warehouse relocation and EOFY sales as the excuse as to why my order was never sent. None of this was sent in an email prior to my inquiry or displayed on your site. As the customer if this information was made apparent at all I would not have purchased from your store. The lack of communication and lack of customer service is pathetic and I won’t be purchasing from your store again. The warehousing relocation isn’t the customers fault and the EOFY sales happen at the exact same time every year so why’s it the customers fault your staff/managers aren’t prepared for something that happens at the same time every year. Sucks too because the prices and stock on hand you have is good but I’d gladly spend more money elsewhere to not deal with Automotive Superstore again Order # 101073412”

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Posted 3 months ago

“Great website, easy to navigate with a huge selection of products. The items I purchased were highly competitive and easily beat the prices offered by other popular automotive stores and websites.”

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Posted 3 months ago

“Have been using AUtomotive Superstore for a few years now and most times the purchase has been painless. Any time there was an issue it was solved promptly by email. Good quality products a reasonable prices. Will continue to use them.”

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Posted 3 months ago

“Communication was great, service was great, range and price excellent. I let the whole deal down by opting for Auspost, not express post”

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Posted 3 months ago

“DO NOT USE. If I could give 0 starts. I would. Ordered part, never got it. Called, told to e-mail. E-mailed. No answer. E-mailed again. Received an apology saying they forgot to send the item. Got the item 2 weeks later. Midway through installation, found it was missing a wire. Called. Told to message via website. Messaged. No answer. E-mailed. Told 24 hours to receive response. No response after 24 hours. E-mailed again. Called. Was received with aggressive behaviour, and no solution to problem. DO NOT USE.”

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Posted 3 months ago

“plugs were advertised at 9.95 jumped to $13 each when in cart ,not impressed”

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Posted 3 months ago

“Good quality parts and good service”

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Posted 3 months ago

“parts ordered turned up in a reasonable time,and fitted with ease i am impressed and will use as automotive superstore again”

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Posted 3 months ago

“Online ordering is simple and easy”

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Posted 3 months ago

“Easy menu to find what your looking for, great prices. Parts have times for dispatch so you have general idea when your parts will be on the way.”

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Posted 3 months ago

“Fantastic. Order went through easily and no problem with checkout. Found exactly what I wanted and worked out $30 cheaper than any other seller online. Thank you, helps a lot as on pension. Only thing I have to suggest ,Itried to shop further after checkout but the ad for signup( which I had already done )covered the items I was trying to find, and I couldn't get it to go away so I couldn't find the otherthat I was looking for. Otherwise, great !!!!!”

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Posted 3 months ago

“great product great price”

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Posted 3 months ago

“Easy to find the correct part”

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Posted 3 months ago

“My recent order I expected to receive the next day as usual. However it apparently was noted when I ordered it that it would not be available for 5-10 days. I missed this and when asked to review my order I gave AS a 3 out of 6 review. Peter a member of staff saw this and called me to see what he could do, that was yesterday, this morning my part was delivered. Just simply amazing service. Many thanks Peter and AS.”

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Posted 3 months ago

“Great communication and quick delivery what more could you ask for. Thank you”

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Posted 3 months ago

“EASY TO USE SITE WITH CLEAR PRODUCT PICTURES AND RELEVENT INFORMATION. WILL USE AGAIN.”

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Posted 3 months ago

“Definitely recommend Automotive Superstore. Priced right, fast shipping, timely responsive & great after care service.”

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Posted 3 months ago

“Fantastic source & supplier of hard to find parts,excellent prompt service & delivery makes all the difference when shopping for parts. Highly recommended on the go to list. Thank You”

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Posted 3 months ago

“Very easy to deal with.”

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Posted 3 months ago

“Great products and service”

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Posted 3 months ago

Automotive Superstore is rated 4.4 based on 3,606 reviews