Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,140 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

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English

“The online website is very easy to use and the prices are fantastic. Hardly use anyone for my spares.”

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Posted 4 months ago

“I ordered 2 PCV calves and received 1. Emailed support and got a generic reply that they will get back to me in 24 hours. It's now gone 27 hours and still no reply.”

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Posted 4 months ago

“Postage is always incredibly slow with this company”

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Posted 4 months ago

“Parcel received with no damage and on time”

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Posted 4 months ago

“Very good website, lots of parts and other stuff for our pride and joy. Prices are very competitive, which is great.”

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Posted 4 months ago

“This is by far the worst company I’ve ever dealt with. I placed an order, paid in full, and never received my products. They completely ignored all my messages and made zero effort to fix the issue. This is not just bad service — it’s a scam. Do NOT waste your money here. They are dishonest and should not be trusted under any circumstance. Stay away from this company!”

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Posted 4 months ago

“Used to have a bit of a problem with their online ordering system but now that seems to be working really well . Mainly when you paid by PayPal.. At the moment it’s really easy to order & pickup from the store. Well done!”

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Posted 4 months ago

“It was quite simple to order the parts I needed. I also liked the compatibility function to check that the parts were suitable.”

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Posted 4 months ago

“Always good prices and when I asked what extra parts I would need to install my head unit I received a thorough list by email within 24hrs which was a great help. One of the parts was not available at the time but i reieved an email from you when it came in which I didn't expect. Thanks guys!”

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Posted 4 months ago

“DO NOT order directly Use Ebay if you need to. They will not dispatch the order until every single item is in stock which could be more than 3 weeks waiting and if you ask for refund they will deduct 5% whether you agree or not. No wonder why stores like this are going out of business.”

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Posted 4 months ago

“First time using you.. happy how easy”

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Posted 4 months ago

“Very professional conduct, quick product dispatch.”

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Posted 4 months ago

“Package arrived early no problems excellent everything was in box”

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Posted 4 months ago

“Finding the items was good, but have heard nothing about despatch and delivery as yet”

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Posted 4 months ago

“Received actual items ordered , not some cheaper substitute, which is good business. Thanks for service and, when need arises, will be back .”

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Posted 4 months ago

“slow on processing the orders had the order for 2 full business one would think ordering parts before start of buisness on Tuesday would have the parts by Friday you guys are only 1.5 hrs away from me”

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Posted 4 months ago

“With a large selection of everything automotive at very competitive pricing and fantastic delivery times, I'm a very satisfied customer. The few times that there has been an issue the problem was rectified swiftly by one of the companies exceptional customer service representatives. Recommended to friends and family who also share the same opinion.”

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Posted 4 months ago

“Great service, prompt delivery & great price. Thanks to Nic who answered our questions diligently.”

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Posted 4 months ago

“Efficient service.”

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Posted 4 months ago

“Only the second time I have bought from you and both experiences have been great. Communication and delivery both very good. Prices are very competitive and will definitely shop here more in the future.”

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Posted 4 months ago

Automotive Superstore is rated 4.4 based on 2,140 reviews