Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,445 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Automotive Superstore 5 star review on 11th September 2026

335

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only problem I have is the dispatch day is seven days from now”

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Posted 2 months ago

“Brand products at a fair price with good processing systems in place.”

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Posted 2 months ago

“Xxxxx zzzzzzzz”

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Posted 2 months ago

“Online shopping to arrange pickup is terrible. No option to pickup from Castle Hill when that's the most convenient place for me. Had to order shipping as there was no pickup option for Castle Hill.”

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Posted 2 months ago

“Very easy process, good prices and best of all user-friendly app.”

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Posted 2 months ago

“Easy site to navigate”

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Posted 2 months ago

“I ordered an air filter but the incorrect filter was sent to me, so I followed the return protocol but then received a text stating a different numbered filter is what I need however it was also an incorrect part number. Received a text yesterday saying you’re waiting for a response from me after I have already responded and have got the automated received response from you. What a debacle. First and last time I order from this company”

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Posted 2 months ago

“This is my second time trying to purchase something from your website. The first time the transaction wouldn’t go through, so I paid more for the item on another website instead of trying to call. This time was a similar issue when it came to payment, so I tried my zippay acct and it went through. Besides that your prices seem reasonable and it was relatively easy to find parts.”

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Posted 2 months ago

“Estimated delivery times from time of order constantly got longer and longer. In hindsight would not have ordered if the information was more accurate. Have sourced from an alternate supplier. If you go to a restaurant and you don't enjoy your meal then you don't go back. Understand Supplier issues,freight delays and other factors that come into it.Not complaining not seeking refund and won't be saying anything negative or positive about this experience publicly. Cannot answer questions below as am waiting till the 21st July for expected delivery”

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Posted 2 months ago

“Excellent Service”

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Posted 2 months ago

“So, after a terrible experience with my first order not being shipped until 2-3 weeks after I paid for it, eventually it was sent upgraded to express, but only after a request for a refund. I figured, maybe it was a genuine mis-hap as generally the reviews are positive for this company...so I opted to give a second chance on another order. So, after I paid for a new order I'm notified that the estimated date for my order to be 'processed' is 6 days out! This is pretty poor. Woeful even. The site appears to have a great range of products and competitive pricing. The customer service however appears lacking and it would be a shame to see what seems to be a great outfit/resource lost due to poor/delayed service. Maybe disclosure of availability and despatch times BEFORE payment would better for business for all parties....Or up your game and despatch orders in a reasonable time frame. So I'm not overly confident or optimistic but hope you can prove me wrong, in which case you will have a regular customer, if not I will not be back unless I'm definitely in no hurry for the goods and can only tell people truthfully of my experience.”

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Posted 2 months ago

“Part was ordered as in stock, shipping in 1-3 days, 8 days later still hasn't arrived. I am following up with you customer service number and no one is getting back to me. You should not sell parts you don't have stock of. have asked for refund.”

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Posted 2 months ago

“I ordered a windscreen wiper part based on the Number plate system. The part didn't fit. It is now 3 weeks since I raised the issue and despite a few responses to my issue I still have not had any resolution 3 weeks later.”

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Posted 2 months ago

“Thanks guys for your great customer service during my recent glitch with my online order. The issue was addressed and resolved very quickly, very much appreciated. Keep up the great work.”

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Posted 2 months ago

“Always on time”

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Posted 2 months ago

“I had an issue with a prart not fitting and was contacted within afew hours the get it sorted and credit raised.”

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Posted 2 months ago

“Competitive prices”

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Posted 2 months ago

“This is a retraction on my previous review, initially automotive Super spares did not contact me on an inquiry, but this was due to Telstra outage, they did eventually contact me, and could not have been more helpful, (considering the person that contacted me was on holidays) all is sorted now, and will continue shopping with automotive super spares, as I have done in the past.”

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Posted 2 months ago

“Easy to navigate the site, great quality products and good prices. Thank you!”

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Posted 2 months ago

“Good prices and easy to use website, but despatch time is extremely poor. For an in stock item ordered on the 1st of July which still hasn't been shipped on the 9th July with zero communication is terrible custom service.”

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Posted 2 months ago

Automotive Superstore is rated 4.4 based on 3,445 reviews