Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,144 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

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English

“Good prices, poor dispatch and delivery times. Took 7 days to arrive from Sydney to Melbourne even when I paid for Audi Post delivery.”

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Posted 9 months ago

“Still waiting for my order.”

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Posted 9 months ago

“Web site and prices good. Dispatch and delivery time poor.”

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Posted 9 months ago

“So far so good...just ordered brake parts. Particularly liked the " doesn't suit your model....press here to see your model fitment " pop up. Made it easy to order.”

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Posted 9 months ago

“Large discount on whiteline sway bar draw me in and the clincher was having afterpay included Others don't so I don't purchase The discount code would only work right at the end of the purchase transaction not when it first appears. Third try lucky”

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Posted 9 months ago

“All efficient so far”

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Posted 9 months ago

“Poor in-house quality control and zero effort by staff to actually sort the problem once brought to their attention. By far the very worst on-line automotive purchasing experience in the last 5 years. There is absolutely nothing "super" about this store. Never again...”

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Posted 9 months ago

“Bought a fiew things from here and had no issues with products or service”

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Posted 9 months ago

“Couldn't get the product anywhere but they got it for me here.”

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Posted 9 months ago

“Fantastic that they all components I needed”

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Posted 9 months ago

“Laurence in 4x4 section was more than helpful, patient. Customer service was excellent 👌 went on to buy roll bar for my car. Great experience 👍”

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Posted 9 months ago

“Quality name products at very competitive prices! Easy selection and checkout with a comprehensive range of products. Great value!”

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Posted 9 months ago

“reliable easy to deal with friendly”

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Posted 9 months ago

“Order No 100693818, placed 3 Nov 2024. When the order was placed, no indication was given that the filters were to be sourced from America. It was only when I attended your store on 7 Nov 2024 that a representative informed me of this. My project was scheduled to start on 11 Nov 24 but that was shelved because I'm still waiting. You need to inform your customers that a product is unavailable when they are about to place a order.”

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Posted 9 months ago

“Automotive Superstore answered my call for help with expediency that non plussed me, one minute i'm desperate for a starter motor for my 35 year old car, thinking this will take some time sourcing one of these, then as I've done business with you before, I sent out an email for help and bugger me, within a day your fabulous compnay answered my prayers. Now that's what I call service.”

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Posted 9 months ago

“I purchase a lot of service parts online for my Ford Territory. Always find the prices to be the cheapest for a quality product. Delivery is always quick and trouble free. I recently had reason to call the store regarding the purchase of some front struts. Can’t remember the guys name unfortunately however he was nothing but helpful in suggesting a qaulity product that was on sale at the time. I made the purchase on the phone while driving home. It couldn’t have been any simpler. You will have my ongoing support Thanks”

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Posted 9 months ago

“The parts I ordered for my car were considerably cheaper than anywhere else was in stock and arrived on time”

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Posted 9 months ago

“Everything arrived on time all parts fitted really well.”

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Posted 9 months ago

“The process is very easy to order and use. Waiting for delivery.”

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Posted 9 months ago

“What a great team you have My 79 Landcruiser Head unit was playing up and me living 2 hours from Sydney was able to have the unit removed and repaired very quickly and the team fitted me in on the occasions when I came to Sydney to remove and then reinstall Thankyou old fashioned service at its best. Hugh Savage”

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Posted 9 months ago

Automotive Superstore is rated 4.4 based on 2,144 reviews