Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 2,001 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and prompt delivery”

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Posted 8 months ago

“great service parts as described will deal again good prices”

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Posted 8 months ago

“Found what I needed and had it delivered in a couple of days - very efficient”

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Posted 8 months ago

“Esay to navigate website, real live human (at the business, not a call centre) answering my telephone inquiry on fitment, order confitmation followed quickly after purchase. Part 1 was *****, hope they're as great on fulfilmemt and logistics part 2 !”

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Posted 8 months ago

“Fast and prompt delivery great service”

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Posted 8 months ago

“So far the experience has been very easy & the staff are very helpful”

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Posted 8 months ago

“Price is great, searching products can be frustrating wgen you have constantly enter vehicle and state over and over again.”

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Posted 9 months ago

“Good prices on there items and discounts Good prompt Postage service”

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Posted 9 months ago

“I've purchased a Kenwood head unit and there are two important points to feedback on. First was the price; I got a great deal which was significantly better than other online or instore competitors including large chains like autobahn who had the same unit on sale but not as much as a saving as I got with Automotive Superstore. The second and of most value to me, was the high quality, clear and honest demo/product video about the unit. It was still a large spend despite the discount, but the way the product demo was handled, including the honest comparisons of models above and below the one being reviewed, gave a great deal of consumer confidence. I made the purchase because of that. Prompt processing of the order and free shipping (ordered last night, and shipped today) have made it all a 5 star experince (including still getting a further discount by signing up). I'm looking forward to getting the unit, but I wish all my online purchases were of this standard. This is a genuine review from someone who rarely writes them. Nice work AS!”

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Posted 9 months ago

“Great store to deal with. Great competitive prices. Super fast delivery to my door. Can’t ask for better. Others should look, listen and follow Automotive Superstores example/service.”

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Posted 9 months ago

“Have instock items that shoild be availble in Alice Springs (locally ) Have to purchase on line to allow service on HSV / Jackaroo. ---- Waiting on shipping details so I can finish work on my vehicles hopefully by 20 September 2024”

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Posted 9 months ago

“Product as described and with express posting I couldn't of asked for anymore. Will definitely buy from again”

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Posted 9 months ago

“Although the store has a good range of products. I’m certain that items that say in stock are in fact not in stock. I ordered a clutch kit that said in stock. It took a week to dispatch. Now the courier company are saying a week and a half delivery. I was hoping to have the kit in less than two and a half weeks to actually do the job. I could have gone to auto barn and got them to price match and had the kit within a couple of days. Lesson learnt.”

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Posted 9 months ago

“Easy, but checking out was weird for freight compared to other sites it's not clear 🤔”

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Posted 9 months ago

“All good, have had numerous purchases from this company, everything arrived on time with no issues. Good store”

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Posted 9 months ago

“Good website and competative pricing with fast delivery.”

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Posted 9 months ago

“Ordered a spirit level bundle, it was at my doorstep within the week and the price was unbeatable.”

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Posted 9 months ago

“Hi Kevin and Support Team, Thank you, Kevin, for your follow-up. However, I must express our significant disappointment with this entire experience. As a business owner myself, I understand that issues can arise, but I also know the importance of making things right for customers. When our team encounters delays or errors, we always prioritize our clients by offering a gesture of goodwill, whether it’s a discount, gift, or credit, to show them they are valued. Unfortunately, this same level of care has been absent from our first interaction with Automotive Superstore. It has been over a week since we placed our order, and what should have been a simple process has become a frustrating and time-consuming ordeal. We have not received any proactive updates or compensation for the inconvenience, which leaves us questioning the value you place on customer satisfaction. We had high hopes for a positive experience with your company, but unfortunately, this situation has left us with a sense of frustration. Had this been handled with more urgency and care, we would have gladly left a 5-star review and recommended your services to others. Instead, we are left wondering if our business is truly valued. Please consider this feedback as an opportunity for improvement. We expect the prompt delivery of our order and hope that moving forward, your team will take steps to prevent such negative experiences for future customers. Regards, Eddie Enriquez”

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Posted 9 months ago

“Delivery time was good arived in exerlent condition I am verry pleased”

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Posted 9 months ago

“Site was very easy to navigate and all items were well priced.”

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Posted 9 months ago

Automotive Superstore is rated 4.4 based on 2,001 reviews