Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,091 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

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English

“Very good! Well suprised!”

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Posted 37 minutes ago

“There is one thing that I hate buying online. That is being bombarded with emails and texts, For a very small purchase from yourselves I have had 4 emails and a text. Too much!”

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Posted 21 hours ago

“First time buyer. Quickly found what i required and completing order was easy. The proof is now in the pudding to see if product is what was oredered and needed. This survey is a bit ptrmature as only ordered today. So will have o see if received on time from courier”

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Posted 1 day ago

“One of the worst customer service experience from a local company I can remember. Makes you wonder why you'd bother buying locally when you get far better piece of mind from Amazon, etc. Was sent incorrect parts over a month ago and still no sign of the exchanged goods. No replies to multiple emails, no other contact details offered. CHOOSE SOMEONE ELSE!”

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Posted 1 day ago

“easy web page to navigate and resonable freight to perth”

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Posted 2 days ago

“All good here. I did a click and collect with two orders with one being available for pickup within hours and the other three days for some heavier parts. Prices were the best I could find and service was good especially from a Sam who helped in trying to source another part. It is certainly a busy place with trucks arriving and leaving all the time.”

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Posted 5 days ago

“I would've given a 5 star rating but there is always things that can be done better.”

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Posted 5 days ago

“Communication was not great, and after waiting quiet a while email of weather the part fits my car , was told the didn't know and to talk with my mechanic.”

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Posted 6 days ago

“First impressions, good. My son recommended you guys. Prices appear competitive.”

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Posted 6 days ago

“Very good customer service cheers”

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Posted 1 week ago

“Good price, good product, friendly staff”

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Posted 1 week ago

“So easy and fast”

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Posted 1 week ago

“Found the parts I needed easily”

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Posted 1 week ago

“quite easy to find parts, price's fairly reasonable.”

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Posted 1 week ago

“Package arrived with missing parts and never heard an answer from customer support.”

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Posted 1 week ago

“Very happy with entire experience. Delivery successful in reasonable time. Product as expected. Thank you K”

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Posted 1 week ago

“My favourite online automotive store. Sharp pricing and excellent customer service.”

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Posted 1 week ago

“Waited 5days for a cheap Engine mount.i do not believe this was a Mackay product as advertised. Was not hydraulic, just had a rubber bush type mount.i have just replaced the exact same mount i replaced 6 months ago.with the same cheap garbage.”

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Posted 1 week ago

“There were two options for shipping and I chose the most expensive option, thinking it must be Express Post. But I have, since, been informed that I selected regular Parcel Post. I'm extremely disappointed that Express Post was not an option! Moreover, it took 30 hours for someone to respond to my enquiry!”

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Posted 1 week ago

“These guys are crooks. I buy a fuse box online. After the purchase and payment, I get a message to say they can't supply the item, but I can have store credit for the money I paid. These guys advertised and sold something they don't have. That is false advertising and is fraud. I want a refund. Not store credit. Fair trading are the next people I write too.”

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Posted 1 week ago

Automotive Superstore is rated 4.4 based on 2,091 reviews