Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,089 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,089 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

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“First time buyer. Quickly found what i required and completing order was easy. The proof is now in the pudding to see if product is what was oredered and needed. This survey is a bit ptrmature as only ordered today. So will have o see if received on time from courier”

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Posted 15 minutes ago

“One of the worst customer service experience from a local company I can remember. Makes you wonder why you'd bother buying locally when you get far better piece of mind from Amazon, etc. Was sent incorrect parts over a month ago and still no sign of the exchanged goods. No replies to multiple emails, no other contact details offered. CHOOSE SOMEONE ELSE!”

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Posted 18 hours ago

“easy web page to navigate and resonable freight to perth”

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Posted 1 day ago

“All good here. I did a click and collect with two orders with one being available for pickup within hours and the other three days for some heavier parts. Prices were the best I could find and service was good especially from a Sam who helped in trying to source another part. It is certainly a busy place with trucks arriving and leaving all the time.”

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Posted 4 days ago

“I would've given a 5 star rating but there is always things that can be done better.”

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Posted 4 days ago

“Communication was not great, and after waiting quiet a while email of weather the part fits my car , was told the didn't know and to talk with my mechanic.”

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Posted 5 days ago

“First impressions, good. My son recommended you guys. Prices appear competitive.”

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Posted 5 days ago

“Very good customer service cheers”

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Posted 6 days ago

“Good price, good product, friendly staff”

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Posted 6 days ago

“So easy and fast”

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Posted 1 week ago

“Found the parts I needed easily”

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Posted 1 week ago

“quite easy to find parts, price's fairly reasonable.”

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Posted 1 week ago

“Package arrived with missing parts and never heard an answer from customer support.”

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Posted 1 week ago

“Very happy with entire experience. Delivery successful in reasonable time. Product as expected. Thank you K”

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Posted 1 week ago

“My favourite online automotive store. Sharp pricing and excellent customer service.”

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Posted 1 week ago

“Waited 5days for a cheap Engine mount.i do not believe this was a Mackay product as advertised. Was not hydraulic, just had a rubber bush type mount.i have just replaced the exact same mount i replaced 6 months ago.with the same cheap garbage.”

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Posted 1 week ago

“There were two options for shipping and I chose the most expensive option, thinking it must be Express Post. But I have, since, been informed that I selected regular Parcel Post. I'm extremely disappointed that Express Post was not an option! Moreover, it took 30 hours for someone to respond to my enquiry!”

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Posted 1 week ago

“These guys are crooks. I buy a fuse box online. After the purchase and payment, I get a message to say they can't supply the item, but I can have store credit for the money I paid. These guys advertised and sold something they don't have. That is false advertising and is fraud. I want a refund. Not store credit. Fair trading are the next people I write too.”

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Posted 1 week ago

“STILL DO NOT KNOW WHEN MY ORDER IS COMING”

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Posted 1 week ago

“A super wide selection of parts and accessories for cars at really good pricing. Very easy to navigate through the website and select all the parts needed and get superfast delivery.”

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Posted 2 weeks ago

Automotive Superstore is rated 4.4 based on 2,089 reviews