Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,062 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,062 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't hesitate to check out once parts in in your cart. The price may change. Also, check the "on sale" price transfers to your cart.”

Helpful Report

Posted 10 hours ago

“Good prices Aus company will use frequently for gearbox supplies. Trying to locate gearbox supplies through Google and ebay with very little success. The only reason I found AS was through chatgpt asking for links to Australian companies supplying a specific part number.”

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Posted 19 hours ago

“If you like being on hold you’ve called the right place. I had a simple 2 second question and waited twice for well over 25 minutes before just quitting.”

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Posted 1 day ago

“AVOID. Ordered over 70 days ago (August 15), still says 'Order Received'. They are now asking for more money to send an alternative because they sell items that are not stocked! AVOID. It is illegal to sell goods you cannot supply.”

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Posted 1 day ago

“Excellent service”

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Posted 2 days ago

“Always easy to buy just what i need parts are always correct fitment.”

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Posted 2 days ago

“Good range of products, fair prices but not the best available. A 5% discount code is provided after first purchase. However, I became aware of AS through the Redriven youtube channel. No discount code was provided through Redriven - why not? It would seem AS has no way of tracking referrals from Redriven, which is a strange way of monitoring return on marketing investment. Surely a discount code should be provided to Redriven and then that code can be tracked by AS?!? Anyway, they might need to get some marketing advice...”

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Posted 3 days ago

“Not impressed at all. Brake pads ordered, are incorrect for my car (although your website says they will fit). I have tried numerous times to contact the store, with no reply. Customer Service is absolutely atrocious. I will NEVER order anything from this place AGAIN. BEWARE!!!”

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Posted 4 days ago

“Amazing range from base level to highest quality there is, quick and easy, love the bundles tjays a great idea. And being able to out better components in is also awesome for bundling. Will be coming back for sure”

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Posted 4 days ago

“Received an cab air filter that was a correct by the online check but it is wrong. Have emailed twice with no response about fixing the problem”

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Posted 4 days ago

“Nothing but good to say about automotive super store. Fast quick delivery”

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Posted 5 days ago

“So the ordering process was ok, but after ordering parts 5 days ago, no delivery date and no response to my email of 2 days ago asking about the expected delivery date. I thought a week to get the parts would be fine, but the job I planned to do on Monday will be delayed. Not happy.”

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Posted 5 days ago

“Worst company to contact, no customer service, they don’t returns calls or emails. I still haven’t received my item and not sure when this “in stock”’item will arrive because no one will talk to Me.”

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Posted 5 days ago

“Terrible warranty support for smaller items. Cost more to return the item that it's worth & there's no guarantee they agree with the warranty so you might not event get it refunded. If they covered the return cost then it would be fine but they refused so it would be insane to spend more money.”

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Posted 5 days ago

“Click and collect is meant to be done on the same day the stock is paid for .. paying for it then finding out its gonna take a few days to have it ready is just a pick up order.. bit deceiving marketing it as click and collect ..had i known this before i paid i woulda bought elsewhere, i live in gosford so its not a short drive to come pick it up.. the day i ordered it , i was in the area and actually needed the parts that day , my brakes are almost metal on metal, so having to drive back to gosford and then back to sydney to pick up, with virtually no brakes is not ideal.. and as yet im still waiting for the parts that i bought on wednesday.. i could have just paid the extra $30 and got the parts that same day at any repco or supercheap auto”

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Posted 5 days ago

“Great website good price.highly recommended”

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Posted 6 days ago

“Have used previously and am happy with prices and sevice”

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Posted 6 days ago

“These guys are great. Most often have OEM and always at a competitive price. I've had a few minor issues with them but they always came thru in the end.”

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Posted 1 week ago

“Good range, but needs a little more in-depth search of spare parts”

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Posted 1 week ago

“Very easy to use”

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Posted 1 week ago

Automotive Superstore is rated 4.4 based on 2,062 reviews