Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,095 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely terrible experience, placed order on the 14th July for 4 items. 2 weeks passed and nothing so emailed they stated an issue with an item on receiving from supplier. Another week passed nothing. They finally sent out part of the order on the 5th August. The remaining part on the 7th August which was wrong. I suspect they drop ship from suppliers but do not inform you. I will not be using them in the future. Terrible service stay away”

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Posted 2 hours ago

“Easy to use site, good information on what will fit your vehicle and a good range of choices even for older models”

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Posted 1 day ago

“Your online registration didnt prefill my address details. The suburb and postcode was not abled to be filled in manually. Rang Natalie and she did it over the phone with no issues. Thanks natalie.”

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Posted 2 days ago

“The parts are a lot cheaper than in the other stores”

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Posted 3 days ago

“Very good! Well suprised!”

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Posted 3 days ago

“There is one thing that I hate buying online. That is being bombarded with emails and texts, For a very small purchase from yourselves I have had 4 emails and a text. Too much!”

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Posted 4 days ago

“First time buyer. Quickly found what i required and completing order was easy. The proof is now in the pudding to see if product is what was oredered and needed. This survey is a bit ptrmature as only ordered today. So will have o see if received on time from courier”

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Posted 4 days ago

“One of the worst customer service experience from a local company I can remember. Makes you wonder why you'd bother buying locally when you get far better piece of mind from Amazon, etc. Was sent incorrect parts over a month ago and still no sign of the exchanged goods. No replies to multiple emails, no other contact details offered. CHOOSE SOMEONE ELSE!”

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Posted 5 days ago

“easy web page to navigate and resonable freight to perth”

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Posted 6 days ago

“All good here. I did a click and collect with two orders with one being available for pickup within hours and the other three days for some heavier parts. Prices were the best I could find and service was good especially from a Sam who helped in trying to source another part. It is certainly a busy place with trucks arriving and leaving all the time.”

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Posted 1 week ago

“I would've given a 5 star rating but there is always things that can be done better.”

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Posted 1 week ago

“Communication was not great, and after waiting quiet a while email of weather the part fits my car , was told the didn't know and to talk with my mechanic.”

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Posted 1 week ago

“First impressions, good. My son recommended you guys. Prices appear competitive.”

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Posted 1 week ago

“Very good customer service cheers”

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Posted 1 week ago

“Good price, good product, friendly staff”

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Posted 1 week ago

“So easy and fast”

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Posted 1 week ago

“Found the parts I needed easily”

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Posted 1 week ago

“quite easy to find parts, price's fairly reasonable.”

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Posted 1 week ago

“Package arrived with missing parts and never heard an answer from customer support.”

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Posted 1 week ago

“Very happy with entire experience. Delivery successful in reasonable time. Product as expected. Thank you K”

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Posted 1 week ago

Automotive Superstore is rated 4.4 based on 2,095 reviews