Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 2,014 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for advice, refunds, and newly ordered products. And the general company systems all seem illogical.”

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Posted 1 hour ago

“This is my first purchase. They had a pump for my Mercedes which I ordered click & collect because they are in Castle Hill. Otherwise I am waiting 3 weeks from Mercedes in Germany and more expensive.”

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Posted 3 hours ago

“I was pleasantly suprised with Automotive Super store prices. The site was easy to navigate and the customer service at their Dingley store was first class. Thanks Tom.”

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Posted 18 hours ago

“good price, good service ... very happy thank you”

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Posted 22 hours ago

“Quick service, best prices, Quick delivery, carry on and lead the pack!”

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Posted 23 hours ago

“Easy to navigate to find what you're looking for.”

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Posted 1 day ago

“Web page was difficult to navigate and did not give me the options for the bundle i ordered, tried to rectify, not sure if successful, tried to ring, no one answers, hope i get the right parts, last delivery was incomplete and no one has told me anything ?”

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Posted 1 day ago

“Very good to deal with.”

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Posted 1 day ago

“A fantastic online website, great specials and good quality brands”

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Posted 1 day ago

“Glad I found the stereo speakers update for a good price at Automotive Superstore”

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Posted 1 day ago

“Unit does not work properly, no air conditioning, hazard lights and steering wheel controls.”

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Posted 1 day ago

“Placing the order for the head unit bundle was quite easy, But at the start of my choosing which head unit suited me a side window popped up saying sign up for sms notifications and I will be eligible for 10% off my order. So I signed up and waited for the discount code to be sent, and I waited , and still no code came through. So after a while I began thinking that was a waste of time and I placed the order. And then straight away the discount code came through..???? So I missed out on the discount for my purchase. Very cheesed off about that. I hope the order goes a bit better than the advertising.”

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Posted 2 days ago

“Placed order got confirmation it's been over a week & nothing with an eta. Would be good to know estimated time of delivery so i can work around it.”

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Posted 3 days ago

“would love this store if had option of express post on some items”

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Posted 4 days ago

“Mr Nyuen was unbelievable with his help and advice. Best phone rep l ever met on line. 😃😃😃”

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Posted 4 days ago

“My Invoice #100694077 and Order #100814079 are these, when I when to the site it only mentioned 1-3 business days for dispatch and handling and I specifically chose to pick from Dingly Village. I was planning to collect it today to fix them on Saturday. Even the email does not say from where I could collect nor when. I am very dissapointed customer and not sure if I would consider purchasing anuthing in the future.”

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Posted 4 days ago

“The staff were very helpful”

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Posted 4 days ago

“Difficult to navigate and find parts Incorrect information shown on site Registration input brought up incorrect vehicle choices. Terrible response from Frazer - He could easily find the right part it's the site of business he works for, he's not a customer. He's prepared to lose a customer (with 8 vehicles in the garage) over a $33 part. Not coming back here again.”

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Posted 5 days ago

“Just placed my second order with Automotive Superstore. Website is clear and precise for searching to find what I needed for my specific vehicle. Pricing is very competitive across all lines and well respected brands.”

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Posted 6 days ago

“Order process was standard but delivery and communication very poor. The only communication is outward via text to the customer. This would be ok if the information was accurate. I had shock absorbers but the bushes needed were in a lost separate order. Hopeless. If you want to be a reliable retail player you must be interested in changing your really poor customer service. 1 out of 10.”

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Posted 6 days ago

Automotive Superstore is rated 4.4 based on 2,014 reviews