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AX Paris Reviews

1.2 Rating 284 Reviews

3 %

of reviewers recommend AX Paris

Company Reviews

1.2

Based on 284 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read AX Paris Reviews

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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AX Paris 1 star review on 16th April 2024

AX Paris 1 star review on 5th October 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 4th February 2022

18

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had an AX dress bought from new look which looks lovely .Purchased a different one from AX itself .Was dreadfully creased and creases haven’t dropped out after 3 days on a hanger .Now paying £6 to return .WONT buy another”

Posted 1 year ago

“Had to chase for a refund. Got PayPal on the case as I am done with this company. Making you pay the best part of £5.00 to return the item is over priced and no mention of this at purchasing. Items aren't the best quality, very thin material and not a quality finish. The material was full of static and stuck to you. Removed app and won't be using them again. Total rip off..”

Posted 1 year ago

“Absolutely shocking had to pay £8.90 on returning my order!! Also trying to find someone who had a printer to print it out for me. Definitely won’t be ordering from them again.”

Posted 1 year ago

“Can’t work out how to return without access to printer wish I had read reviews before ordering x”

Posted 1 year ago

“I'm another stung on return to AX Paris dont use them”

Posted 1 year ago

“Absolute scam artists Absolute scam artists. Placed an order last January. Quality of the clothes is shocking, don’t look like pictures, complete waste of money. Couldn’t return due to having Covid so ended up with a voucher. Spent over a year trying to use the voucher, every time receiving appalling, poor fitting clothes. Absolute scam having to pay £4.95 for returns every time. Basically over £140 straight down the drain. Customer service reps are as helpful as a chocolate tea pot. I suggest you avoid like the plague.”

Posted 1 year ago

“If I could leave 0 I would......there is no free return false advertisement. The quality is poor......never would I purchase from the company, I wish I had read reviews first. I'm stuck with a blazer I don't like, no point returning they will take more money from me or I won't receive the refund”

Posted 1 year ago

“If you need to return an item be prepared to have to pay for the delivery back to them and then have them take over £8 off your refund for the return. No reply’s through email either.”

Posted 1 year ago

“I would put zero if I could. This is an awful company to deal with for online shopping. I ordered a longline gilet, I checked the sizing online. The item came and it was too small & not the size indicated, they have sizing issues for starters. Then, they charge you for delivery, which matches other online retailers, BUT they charge you for shipping back at quite a cost via the post office AND for shipping another item to replace, should you choose to order another size ( which, of course, I didn't) I have spent almost £10 in shipping and have no item of clothing !!! It's not the way other retailers do it. When I approached customer services, they regurgitate the same message and showed no customer care whatsoever. Please don't buy from them or you just may be well out of pocket like me.”

Posted 1 year ago

“Ordered a new coat for my wife for Christmas- arrived damaged (this happens, so no major drama). Ordered her another one so it didn't go out of stock while the other one goes back and its got exactly the same damage! They are then claiming itll take between 14 and 21 days to refund me. AVOID!”

Posted 1 year ago

“Avoid like the plague Ordered 2 dresses, 4 weeks ago They have never arrived but AX paris will not refund my money. I will take legal advice as they have my money and I have no goods”

Posted 1 year ago

“Returns!! Where is my refund?? Never again!”

Posted 1 year ago

“Do not order from this company. What a rip off it cost £12 to return one item that was genuinely too big for my daughter. It hadn't been worn and was returned in perfect condition it is absolutely disgusting will never order from them again.”

Posted 1 year ago

“Wish I'd have read the reviews before i made a purchased, like everyone is saying to send your item back at such a highly cost is an absolute joke, i ordered a dress and its nothing like the video i seen on tik tok, was to short in length and im only 5ft 2, the sleeves are way to long and the material is so cheap looking, as its not any fault of my own so why is it costing £14 to return.my first and last time I will order anything from this robbing company should be ashamed!!!!!”

Posted 1 year ago

“This is the worst experience ever dont buy from them I returned to jumpsuits over 14 days they have still not processed my refund instead they have asked me to describe what I returned what items , postal label which I sent , now they want a receipt which I didn’t get as I downloaded the label I have had to send about 8 emails and still not had my refund they are con artists”

Posted 1 year ago

“Decided to return not ordered wasn’t happy with it… cost me £5.55 plus their p&p and admin fee so cost me over £12 !!!! Will never order again from these people joke”

Posted 1 year ago

“I ordered a coat the material was cheap and not nice so i returned it. I was charged £4.50 for delivery to me then they deducted £9.50 from my refund to send it back so nearly double the postage for the return that doesnt make sense. So a total of £14 in postage costs i will never order from this company again.”

Posted 1 year ago

“Really bad customer service and returns policy. Do not use their returns label as they will charge you actually more than the cost of postage.”

Posted 1 year ago

“Been stung like others with the delivery / returns policy. Will not use again.”

Posted 1 year ago

“Item wasn't right for me which happens when ordering online so not complaining about that. However return cost is ridiculous - more than the delivery charge. 3.95 delivery and 4.95 return! I've had some lovely items from them so never had to return previously. This was a shock compared to every other online company I use! I won't buy again due to this”

Posted 1 year ago

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AX Paris is rated 1.2 based on 284 reviews