AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 317 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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AX Paris 1 star review on 1st April 2025

Lesley Henderson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 stars. Awful customer service. Unable to contact them via email or phone, both saying invalid. Returned an item 4 weeks ago, no update or refund. No way to contact. AVOID AVOID AVOID!!!!!!!”

AX Paris 1 star review on 5th October 2022

Helpful Report

Posted 2 years ago

“Didnt get my money back”

Helpful Report

Posted 2 years ago

“If I could have given 0 stars I would have. It took a month for my item to be delivered and when it did I had to pay custom charges despite it saying on the website that ROI customers do not need to. I submitted 4 tickets to customer service and did not receive any replies to the first 2. I am still waiting for the issue to be rectified. I have returned the item as it was unsuitable and am still waiting for a refund. I won't hold my breath. I am reporting them to Trading Standards. No one should have to have this much of a fight to get their money returned to them.”

Helpful Report

Posted 2 years ago

“£3.95 to deliver to you...plus the returns cost...Do not use this company!! Returns cost is disgusting. I paid my own return via the post office and they still deduted £4.50 return cost and £2.50 processing charge as i didnt use the pre paid label! A total of £10.95 for a dress i didnt keep!!”

Helpful Report

Posted 2 years ago

“The worst customer service ever, you can only speak to them via email and they do not even respond to this. I have tried messaging on all platforms and no replies since April 2022. They take your money, give you damaged items and they are very unethical in their services, I will never ever order from them and have warned others of this. I am STILL waiting for a refund.”

Helpful Report

Posted 2 years ago

“Non-existent customer service. I returned my items on 5th August and they were delivered on 8th August. I was asked to wait 15 working days for my refund. I did. But despite 3 chase emails I have heard nothing. I have even resorted to messaging them on Messenger and Instagram and again heard nothing. At this extremely financial difficult time for their customers where is AX Paris’ accountability for processing refunds and responding to customer queries. Absolutely shocking customer service and I WILL NOT be using them again!!”

Helpful Report

Posted 2 years ago

“Shocking customer service! I returned the items on 1st August which they received on 5th August (tracked royal mail). They said to wait 15 working days for the refund - had no refund at all. Trying in vain to contact them but they NEVER respond to the emails!! No telephone number or any other means of contacting the company. I would strongly advise people NOT to buy from this company unless you are 100% such you will keep their products.”

Helpful Report

Posted 2 years ago

“To order and return 1 dress has cost me £8.90 with AX Paris. £3.95 delivery which I was aware of, however there is an additional £4.95 return fee - despite the guise that they are sending you a free return label. They take this charge off your credit. RIPPED OFF!!! The dress was also horrific, like something out of a fancy dress box!”

Helpful Report

Posted 2 years ago

“AX Paris is a fraudulent business and I am certain that they will get closed down. The customer service team are APPALLING and I believe this is all intentional so that they can STEAL people’s money. New buyers should really read the reviews and shop else where. There are plenty of fast fashion suppliers elsewhere. If you choose to ignore everyone’s reviews/warning, then you are essentially supporting criminals. Good luck with that in life Everyone seems to have the same returns problem: they are either issuing gift cards incorrectly or not processing returns at all. Someone explain how this is not daylight robbery? Absolutely terrible. They don’t even deserve 1 star.”

Helpful Report

Posted 2 years ago

“Do not buy from AX Paris. Customer service is awful, dresses are poor quality. I’m still waiting for a refund weeks on that they’ve said simply failed but haven’t tried again.”

Helpful Report

Posted 2 years ago

“Beware of the returns policy. It cost £4 delivery and £4.95 to return the item. For a £40 dress, the postage has totalled 25% of the cost of the dress which is just ridiculous. Beware when ordering”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Absolute joke. Getting a refund seems impossible!! Will not be buying from AX Paris ever again. Unnecessary hassle!!”

Helpful Report

Posted 2 years ago

“Worst company to deal with. The director is a perv and he made me feel uncomfortable. None of the staff smile and look so unhappy working there.”

Helpful Report

Posted 2 years ago

“I regularly order from ASOS, misguided etc so I’m aware of the quality of less expensive fashion but this is such poor quality, the colours, materials, shaping of the items. I opened the bag and wow I’ve never seen such poor quality all in one bag. The colours were awful, the material was cheap and the fit was shocking. Thanks but no thanks”

Helpful Report

Posted 2 years ago

“I had never heard if AX Paris before was recommended it by a friend when I said I needed an outfit for a function I was attending. I placed an order on Saturday - 24 hour tracked as it was needed for the following Friday. We are now on Thursday and my parcel is awol, Customer service have been no help whatsoever, other than partially refund my postage costs. I now need to try fit in a last minute shopping trip after work tonight!”

Helpful Report

Posted 2 years ago

“Absolutely disgraceful customer service from this company. Paid at post office to return a dress and then was charged again by the company (deducted from my refund). Was asked to provide proof of postage which I did. Despite several emails to the company with no response, I still haven't been reimbursed.”

Helpful Report

Posted 2 years ago

“My daughter ordered £250 of dresses from her prom that never arrived. Sent repeated requests for a refund which were ignored. Do not buy anything from them!”

Helpful Report

Posted 2 years ago

“Worse company ever when this comes to P&P and returns. I brought a dress which did not fit. I was charged £3.95 for delivery. Then unfortunately as it don't fit I am charged another £4.95 for returns. Should I find a cheaper method of returning the item, this company still charges an additional £2.50 admin fee. Yet to return the item I have to fill in a form. Where as with other companies I can just print a label and its all done. In total I am charged £8.90 just to try the item on. This is daylight robbery, for what I paid I expected a better service (and not having the hassle of filling in a returns form). Wish I had read the other reviews before I placed an order with this company. This company has a lot of catching up to do as it will not compete with other companies out there and I will not be ordering from here again.”

Helpful Report

Posted 2 years ago

“Disgraceful Customer Service!! Order received late due to being delivered elsewhere so when I eventually received the order & returned some bits they claimed it was outside the 14days returns policy!! Not taking into consideration when I actually took receipt of the goods which my return then WAS within the 14days returns policy,, they stopped communication by not replying to my emails this as been ongoing for weeks and I’ve been requesting my refund yet received notification that they have closed the dispute with no refund or credit and a couple of the items were faulty (poor quality zips etc) disgrace as I actually kept £160 worth of dresses and returned the others which totalled £400 which they HAVE received and I’m sure continuing to sell yet not given me my money back!! Nothing you can do as no other means of contact and they don’t reply to emails!! STAY CLEAR to much hassle if you need to return items and CUSTOMER SERVICE is APPALLING!! Shop at SHEIN instead never had a problem returning stuff back to them (60 days return) and it’s cheaper!!! AX PARIS you are a disgrace of a company keeping peoples money in times like these!!! Don’t even deserve 1 star but had to give it to be able to submit review”

Helpful Report

Posted 2 years ago

AX Paris is rated 1.2 based on 317 reviews