AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 317 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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AX Paris 1 star review on 1st April 2025

Lesley Henderson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pot quality cheap looking dresses. Sent back for a refund (nearly £300 worth of dresses) and had to start a claim with my card company as hasn’t received even a returns confirmation after 15 working days, only once I told them I had started this did they refund, the refund is short aswell 😡 Bunch of cowboys!”

Helpful Report

Posted 3 years ago

“Awful service. Still awaiting a refund from 6 weeks ago because the dress unravelled during a wedding ceremony. A floating dress not at all tight, unravelled from mid back down and they are saying they have not received my dress. I sent it but regardless I should be refunded as its clear its not been sown appropriately. Awful customer service stay well clear.”

AX Paris 1 star review on 25th April 2022

Helpful Report

Posted 3 years ago

“I ordered 6 dresses and returned 5 . Got a refund for 3 so emailed them sent proof of posting and got a refund for another . Still waiting on the 5th dress to be refunded . Really disappointed as I like their goods . Won't be buying from them again .”

Helpful Report

Posted 3 years ago

“I ordered 7 dresses to try on at home. I returned 5 dresses in two separate parcels. They have only returned 2 and refuse that they received the others even though they had all the receipts. No accountability and no help at all I'm almost £150 out of pocket. Absolutely disgusted!”

Helpful Report

Posted 3 years ago

“Stay away from this Company if you could call it that, unacceptable behavior when it comes to customer service…. Well what customer service.? I believe they don’t know the meaning of that.. unfortunately I am now part of the victim’s group.. I returned 1 dress over 1 month ago paid $10 for the return, have called the phone number listed for “customer service” several times always get a recorder and unable to leave message because the mail box is full… what a surprise….. 0 stars Cannot believe they are still selling and the sad part is foolish people like us buying.”

Helpful Report

Posted 3 years ago

“If I could give ‘0 stars’, I would! Awful customer services. I recognised a fault with my order, within 10 minutes of placing the order, I had emailed them - they replied and said ‘we can’t make changes, stated on our website’ - I appreciate that and instead ask them to cancel, thinking I would then just re-order without the error. They again refused. They said they would wait for it to not be delivered (it hasn’t even been dispatched) and eventually returned, then issue a refund. I’ve explained how drivers don’t wait for a door answer anymore and designate what they think is a ‘safe space’, so they don’t have to re-deliver. No response. Awful customer service. Based on this experience alone, I will never order from them again - even if the quality had been amazing!”

Helpful Report

Posted 3 years ago

“Read the POOR reviews before ordering from AXParis! Thankfully I only ordered one top which when arrived looked different to the picture! Was too big so returned it. I didn’t realise I had to pay to return the top, thinking it would be 2nd class but got charged £5.16. I won’t be ordering from this firm again.”

Helpful Report

Posted 3 years ago

“I have ordered a few dresses from this company but when returning it takes 3 weeks plus to get a refund. Not very good communication Why returns take 3 weeks I don't know but most companies refund within 7 days”

Helpful Report

Posted 3 years ago

“Ordered a number of dresses for my daughters christening. The dress I went for in the end was lovely and fit me really well! However the other dresses were really hit and miss with sizing, a lot were a lot larger then the rest of the dress on the bust area. I ordered a size 8 in all dresses and there was just no consistency with the size! When I returned the other items it took 3 weeks for the return to be processed. I should’ve received £122 in returns but only received £107 meaning £16 was deducted from my return. I understand they have a £3.99 delivery cost to cover which is rubbish but fine. But £16??!! Contacted customer service to query this but as of yet no response. Wouldn’t ordered from them again in a hurry.”

Helpful Report

Posted 3 years ago

“Ordered dress lovely and nice but just not me!! But they charge you £3.95 to use their returns label and then had the audacity to charge me the £5.95 for the original delivery as is returned the item! Which this does not state on their website!!! Glad I paid through clearpay that way no gift voucher refunds!!!”

Helpful Report

Posted 3 years ago

“Do not use this company, service is shocking, returned 3 size 10 tops as they were huge and definitely not size 10. Waited 15 days for refund notification email saying id have a refund of £54 within the next 7 days, so in total iI'll have waited nearly 3 weeks on my caah. My refund should have been for £ 88 minus £3.95 as postage deducted (shocking) is already paid delivery to get them. I've absolutely no idea why iv only received notification of £54 refund. All tops were returned with labels on, never worn and wrapped in original packaging. The customer service is also awful.”

Helpful Report

Posted 3 years ago

“Charged a £3.99 restocking fee… not made clear at time of purchase. A rip off when ordering more than one for size. I won’t order from here again for that reason.”

Helpful Report

Posted 3 years ago

“I returned 3 dresses and only received a refund for 2, despite contact to advise them of their error I have not received a response.....not impressed and will not be using them again!”

Helpful Report

Posted 3 years ago

“Charge £3.99 return fee which they don't mention. Dress totally different from pictures. Cheap nasty material and fit nothing like stated. Baggy at neckline too. Gutted. Just wish websites would be true to pictures-not send clothing which is absolutely nothing like it!”

Helpful Report

Posted 3 years ago

“Shocking customer service. Received a faulty dress (ripped after 2 hours wear) they will not accept responsibility and are only offering me a 20% voucher!! Now stuck with a broken dress and £40 out of pocket. AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 3 years ago

“Beautiful dress .. Fits like a glove ..I will definitely be buying from these again ..and it came within 2 days ..very happy 😊”

Helpful Report

Posted 3 years ago

“Ordered a beautiful dress, unfortunately it was not like the dress I ordered. Cheap material wouldn't buy from them again.”

Helpful Report

Posted 3 years ago

“I was so worried after reading reviews on here. But my dress arrived the day I was expecting it. The quality is lovely and the fit is true to size. Overall I’m really happy.”

Helpful Report

Posted 3 years ago

“Disgusting service. Faulty garments after faulty garment. Refunds never issued always vouchers. DO NOT USE THIS SITE”

Helpful Report

Posted 3 years ago

“Shocking still not received my refund i have decided to get it dealt with threw my lawyer.& customer service never reply to emails there is not even a phn number its ridiculous & consumer services are looking into this.”

Helpful Report

Posted 3 years ago

AX Paris is rated 1.2 based on 317 reviews