Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.17

“Purchased a top from AX Paris, washed twice and white print come away. Emailed them in relation to this, not very helpful, very poor customer service. Will not be ordering from them again.”

Helpful Report

Posted 5 years ago

“Ordered a dress all threads came out all over dress only worn once i was told i would get a voucher i sent dress back recorded delivery and have had no reply they are ignoring my emails AVOID”

AX Paris 1 star review on 1st September 2020

Helpful Report

Posted 5 years ago

“AVOID!!! I ordered 4 different dresses, which by the way were shocking quality! I sent back via royal mail next working day recorded and signed delivery costing £8.00! (what kind of company as well in this day and age doesn't offer free returns) cheapskates! I waited over 2 weeks before e-mailing for a refund, I was told to send over proof that I had sent the package back - which I did including a screenshot showing that the package had been signed for on the receiving end by AX PARIS! I was then told that my refund had been processed - it HAD NOT!! Therefore I took it further through Paypal! They had the audacity to ask me to close my paypal case! I think not?! Do I look like I was born yesterday? I knew I would loose my rights as a buyer so I didn't! dodgy behaviour or what. They then tried to say to Paypal that a refund would take up to 30 days because they had never received my parcel what utter LIES!!!!!! I then sent Paypal the evidence that ax paris had signed for the parcel and received it! They then closed the case in my favour and gave me back a full refund! TALK ABOUT DISGUSTING BEHAVIOUR TOWARDS CUSTOMERS!! SCAMMERS! MAKE IT SO HARD TO GET A REFUND AND WANT YOU TO GIVE UP WHEN YOU HAVE RIGHTS! I would keep your spending to the likes of bigger online retail companies who offer free returns and better quality clothing!”

Helpful Report

Posted 5 years ago

“Order made in June never received. Tracking says refused by delivery point. I have emailed 3 times and no response or refund. There is no phone number to contact them or complain. The Facebook page message option just gives a pop up saying they are marketing and do not deal with customer enquiries, and their stated twitter page says account does not exist. Shocking.”

Helpful Report

Posted 5 years ago

“Customer service is shocking! Total ignorance towards the covid-19 situation as they haven’t extended their return period and expect customers to return items within 14 days. Yet it is ok for AX Paris to delay refunding your money back (if you are lucky to get your money back). I returned my package a few days out with the 14 days due to a lockdown being in place and explained this to AX Paris Customer Service. They are refusing to refund me my £96 and are ignoring my emails. The quality of clothing is not good standard, I have had issues with this company previously with tops ripping etc.”

Helpful Report

Posted 5 years ago

“Shockingly horrendous customer service Ordered a floral dress and they sent something completely different ! Due to Covid I am unable to return so I asked them to arrange a collection which they point blank refused and also refused to give me my money back. My emails are now being ignored. Can’t seem to get hold of the CEO of the company. I refuse to ever put money into this company again !”

Helpful Report

Posted 5 years ago

“I ordered a dress size 14, there is no number to call when dress arrived it was a 8 looked at confirmation it said 8 now why would I order a dress three times too small for myself ? Second time I’ve had problems with this company and at a loss of return postage which if I can remember wasn’t the simplest return !!! Website is shocking for customer info”

Helpful Report

Posted 5 years ago

“Have never had any problems with ax Paris and always had great experience With customer service especially when I had 2 jumpsuits from November never worn with tags and said I could send them back And I will get gift voucher back. so yeah happy”

Helpful Report

Posted 6 years ago

“£312 credit note for clothes sent back in time !!! I don’t want a credit note for awful quality clothing!! Absolutely fuming”

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Posted 6 years ago

“Bought Black Patent Block Heel Courts (Tiffany by Linzi). Wore to function at hotel. Patent peeled off toes very easily. No exchange or refund given. Cheaply made Shoes. Do not buy.”

Helpful Report

Posted 6 years ago

“Awful cheap quality high price zero customer service NO REFUNDS but gift card instead that expires! Joke! Don't order from here”

Helpful Report

Posted 6 years ago

“Charged too much for returns. Would rather shop with more reputable retailers. They give better deals with returns.”

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Posted 6 years ago

“No pre paid returns. Charged me double even though I sent it in the original packaging! Ridiculous”

Helpful Report

Posted 6 years ago

“I ordered 2 dresses and a pair of shoes. I never received the shoes and according to tracking details they were returned to sender. This was according to ax Paris a third party supplier. 28 days and numerous emails with customer services later they are refusing to give me a refund and refusing to give me their complaints department details.”

Helpful Report

Posted 6 years ago

“Totally disgraceful. I returned a sale item worth £24.99 within the 14 days but unfortunately were informed that sale items you had to have a gift voucher which I did receive but have not found anything that I wanted to purchase until now. Visited the site only to find that my gift voucher has expired!! how can they take £24.99 of someones money surely that is not right. I am currently awaiting am email reply to see what the response is.”

Helpful Report

Posted 6 years ago

“Gave me the option of next day delivery via DPD. Parcel didn't come and was delivered by UPS which refused to leave it in the safe place whilst I was at work. When I queried delivery with AX Paris, the informed me shoes are not available next day. I sent them 3 screen shots of their website where they do advertise for this AND the option you are given for next day delivery of shoes at check out. They were rude, unprofessional, offered no resolution and didn't admit to the errors on their own site. Why do they offer this at check out if they say it is not a service? I paid more for this option too. In addition to this, there is no contact number, you can not speak to them via Facebook or other social media and there is nowhere to leave a review. i wonder why?!”

Helpful Report

Posted 6 years ago

“Poor customer experience. - Dress quality vs price is ridiculous. I ordered a dress following some misleading photographs. It was see-through, thin material and would easily tear if you washed it normally. They demand high street prices for something worse than Boohoo and Primark quality. - I explained to customer services. Someone called Jamie said ‘it’s not a fault so nothing we can do’. Absolute rubbish. You tell your buyers who pass the review back to the manufacturer based on your quality team checking the complaint! That is the protocol. THEN you ensure the customer is left satisfied so reviews like this do not occur on every social review platform. Completely unacceptable. My reply was also ignored. Happy to train your staff and teach you lot about how to retain customers. I’ve boight several dresses over the years you’ve existed as a business and every few years the quality just is worse. I will not be buying again. I can’t believe I have to pay to return this junk item. It’s not fit for purpose = FAULTY!”

Helpful Report

Posted 6 years ago

“Poor customer experience. - Dress quality vs price is ridiculous. I ordered a dress following some misleading photographs. It was see-through, thin material and would easily tear if you washed it normally. They demand high street prices for something worse than Boohoo and Primark quality. - I explained to customer services. Someone called Jamie said ‘it’s not a fault so nothing we can do’. Absolute rubbish. You tell your buyers who pass the review back to the manufacturer based on your quality team checking the complaint! That is the protocol. THEN you ensure the customer is left satisfied so reviews like this do not occur on every social review platform. Completely unacceptable. My reply was also ignored. Happy to train your staff and teach you lot about how to retain customers. I’ve boight several dresses over the years you’ve existed as a business and every few years the quality just is worse. I will not be buying again. I can’t believe I have to pay to return this junk item. It’s not fit for purpose = FAULTY!”

Helpful Report

Posted 6 years ago

“There should be an option for Zero stars, 1 is too generous! Looks like my problem has happened to a lot of others. Placed 2 orders for next day a couple of weeks ago for comparison. kept 3 and returned 7. Partially refunded and partially gift card due to sale items which isn't clear online. Chantel unhelpful (shock, i see a pattern in the other reviews) Cost me over £12 to post the 2 parcels back. They only have 1 parcel so far, the other is sitting at the sorting office in Manchester due to them being closed on saturdays, if it doesn't get to them by tomorrow it will miss the 14 days therefore will get a voucher for those items! Absolutely disgraceful. The women in my office are horrified and also will not be using AX Paris in the future. Currently taking this up with Trading Standards”

Helpful Report

Posted 6 years ago

“I have used AX Paris once and i won't be using it again. I bought a dress to go on holiday, the material was quite see through so i sent it back. I got an e-mail around 5 days later saying they had received my return and here is your gift voucher. I e-mailed back to say i don't want a gift voucher i want my money back, lots of e-mails from me to their customer services with no response. I have checked their returns policy online and this is what is says: I definitely will not be buying from this company again "If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition with the labels attached within 14 days of receipt. We will then issue a full refund. Any orders returned after the 14th day will be issued with a voucher upon receipt of the return for the item cost to spend on the web site. Any returned Sale items will also be refunded via a credit voucher to spend on the website. Shoes can only be returned if they have not been worn on a hard surface. Shoes must be returned in their boxes. Jewellery are non-returnable items. Swimwear can only be returned if the hygiene seal is in place and has not been broken. Sets of two-part items, such as bikinis or suit sets of any kind must be returned as a complete set.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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