Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 10,006 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took more than a month, and it was a lot of back and forth. The lady communicating with me via text would take days to responded to only tell me that she didn’t get my email. I had to call her to get the issue fix. The communication was horrible.”

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Posted 2 years ago

“I’ve ordered two pumps and breastmilk supplies from them. I love the quick service and easy to use website. Ordering my pump and supplies with my insurance is so easy with baby pavilion!”

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Posted 2 years ago

“Amazing customer service! They contacted my doctor’s office for me and handled the prescription requests. My supplies were shipped out the same day!”

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Posted 2 years ago

“I went through Tricare and when I was having issues I called Baby Pavilion they were really helpful. They helped me navigate to place my order.”

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Posted 2 years ago

“Their new customer service rep is awful.”

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Posted 2 years ago

“I am AD Military with Tricare Prime. I have used Baby Pavilion for 2 of my babies now and they have been nothing but quick, easy, and professional with the order and delivery of my breastpumps and follow-on accessories. I would highly recommend this company to others.”

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Posted 2 years ago

“Website is easy to operate. Applied for pump online, I wasn't at the weeks where my insurance would ship it. The representative from Baby Pavilion outreached my doctor for me and got my prescription for the pump faxed and shipped shortly after I hit 26 weeks, received it 1 week later. Such an easy process and helps when you're trying to do a million other things.”

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Posted 2 years ago

“Customer service is amazing! My initial order took a little bit of time getting approved (no fault on baby pavilion) but I had constant communication with Baby Pavilion. Since then, all of my orders have been very easy to request and my breast pump and supplies are delivered wuicjly.”

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Posted 2 years ago

“Baby Pavilion was easy to navigate. They accept Tricare. I was able to order my breast pump, accessories, and milk storage bags in a matter of minutes. I have used one other company, and I won't be using them again. Baby Pavilion is the way to go.”

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Posted 2 years ago

“This is the second pregnancy I’ve ordered my supplies and pump through Baby Pavilion and I refuse to order from anyone else. I would give more than 5 stars if I could.”

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Posted 2 years ago

“Fast delivery, great costumer service.”

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Posted 2 years ago

“Baby pavilion has been very easy and convenient to use, and continues to offer advice and help from their 24 hr lactation consultant. I can’t wait to start my second breastfeeding journey !”

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Posted 2 years ago

“Easy to order, communication was great. Turn around time was about 1 day or two. Great experience.”

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Posted 2 years ago

“Baby pavilion is such an awesome company. Every time I have questions I get someone with a fast response and all the quality stuff that I am sent is awesome. Not to mention everything is covered by my insurance.”

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Posted 2 years ago

“Incredibly helpful customer service, knowledgeable regarding insurance. Quick to help with whatever you need!”

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Posted 2 years ago

“I used Baby Pavilion for my last pregnancy and I will be using them again for my current pregnancy. I had zero issues come up, they respond to email quickly, and ship immediately. Getting into the swing of breastfeeding is difficult, so I appreciated not having to worry about my breastfeeding supplies.”

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Posted 2 years ago

“Baby pavilion has been a life saver. They make it easy without having to leave the comfort of your home. Shipping and customer service is fast. Which is a plus!”

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Posted 2 years ago

“Site is very easy to use and my pump came quick. I had a lot of anxiety anticipating the process of getting a pump and baby pavilion made it easy.”

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Posted 2 years ago

“Highly recommend ordering from baby pavilion! Ordering my pump was easy and convenient. My pump arrived very quickly and customer service was amazing!”

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Posted 2 years ago

“Second pregnancy using Baby Pavilion and very happy. Easy to use website, fast shipping, great customer service!”

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Posted 2 years ago

Baby Pavilion is rated 4.9 based on 10,006 reviews