Bar Stool Co. Reviews

Name: Bar Stool Co.
Rating: 1.41

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

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1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Phone:

1-888-472-1815

Email:

support@barstoolco.com

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Bar Stool Co. 2 star review on 22nd May 2018

Kim Farlow

Bar Stool Co. 3 star review on 7th May 2018

Mollie Siri

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give them negative stars. It is a scam. I ordered 3 bar stools worth $800 two months ago and it was backordered. Now even their website is down and there is no way to reach them. Waste of money. Dont buy from them.”

Helpful Report

Posted 5 years ago

“Placed order for 11 chairs, 1 office for 180$ and 10 dining for 385 a piece and received only 1 and the rest of the order is missing, no one answers and website is out of business please be aware it’s a scam, lost 3850$ from November of 2018 to the date- 03/11/19”

Helpful Report

Posted 5 years ago

“We placed an order in Dec 2018 for 8 dining room chairs. We were getting emails stating separate shipments so we contacted them and stated we would like for them to all come at one time, because the first shipment would arrive while we were out of the country. They said that was no problem and they would hold first shipment till second was ready. That didn't happen. Thanks goodness for relative who happened to stop by to collect mail. After getting all chairs and assembled them, there was one chair that was defective on one leg mount. No matter what we tried, that one leg sat 5/8" off of floor and chair would wobble. On Jan 10, 2019, I called and was told to fill out online request for fastest support. I did and it states "A support person will contact you ASAP." As of today, March 8, 2019, no one has contacted us by phone or email. After a couple days, I started to call and now it puts you on hold for about one minute and then tells you to leave a message or contact them thru chat for fastest service. You will not be able to talk to anyone on phone. I left messages and chatted with several people and no help what so ever. I even filled out the online request 2 more times. They just do not care after you have made your purchase. We did a quick search before our order and the one or two sites we found rated them decent. But now when you do a broader search, you can see just how bad they are rated. I would say "Stay Away" from Bar Stool Co.!”

Helpful Report

Posted 5 years ago

“This sham of a company took $1000 and never sent product. My story is the same story as everyone else’s - they do not answer emails or calls and now their website is down. We need better laws for consumer protection. I have been in touch with a lawyer and will be be filing a lawsuit against loser owner Dylan Bongiovanni for his reprehensible “business” practices. I’m sure he’ll claim chapter 11 and walk away from all this unscathed... which is REALLY unfortunate.”

Helpful Report

Posted 5 years ago

“FRAUD ALERT!!! They took our money, but never delivered the product. No response. BEWARE!!!”

Helpful Report

Posted 5 years ago

“They will not respond. I feel I lost my money. I ordered three bar stools that I will never get. I ordered them in January requested updates numerous times. Now their website is non-existent. BUYER BEWARE. DO NOT BUY. This company has NO integrity. SCAMMERS”

Helpful Report

Posted 5 years ago

“I have NEVER had a more aggravating experience with any company than I've had with this one. I wish I could give them zero stars. I ordered a TV stand on December 30, 2018, with a shipping date of January 7, 2019. By January 9th, still no shipping date so cancelled order and received a cancellation e-mail on same date. Two hours after that e-mail, I received an e-mail from Fed Ex showing item was shipped and given a tracking number. Called Fed Ex and reported the order was cancelled and requested they ship item back to sender. Received confirmation from Fed Ex that item was shipped back to sender and given a name of person signing for item when received by them. Called my credit card company and disputed the charge as I had made numerous phone calls to company for a refund with no positive outcome. When Bar Stool Company responded to my credit card company, they outright lied to them and told them the item was shipped and was received by me. The credit card company therefore placed the charge back on my account. Numerous phone calls later and I was required to fax all my documentation back to credit card company showing that I NEVER received item and providing them with date of return and who signed for item. Now, I'm waiting for the credit card company to charge back the amount from Bar Stool Company and give me a refund. I received a canned letter from credit card company showing they have decided in my favor and will remove charge again from my account. I have been working on this issue for over two months and I still do not have a refund on my account. Now I find out that the credit card company is yet again contacting Bar Stool Company and giving them 90 days to reply to my dispute. They lied to the credit card company the first time, what's to stop them from lying again? Bar Stool Company no longer answers the phone on their customer service line and they have shut down the on-line chat. The only way you can get in touch with them is through e-mails, which after a month and a half, I still haven't received a reply. I have contacted my State Senator and written the Better Business Bureau to file a formal complaint against this sham company. My credit card company felt so bad about what this company is doing to me, they issued a $50.00 credit on my account to help defray the stress I have experienced with Bar Stool Company. It's really amazing and baffling that a sham company can place a charge on your account in a matter of seconds, but it can take months to process a refund even if you have signed evidence showing you never received the item. Obviously the laws in this country favor the businesses and not the consumers!”

Helpful Report

Posted 5 years ago

“They charged my card and no product was ever received. This website is a total scam. This guy is listed as the owner of the company. Dylan Bongiovanni.”

Helpful Report

Posted 5 years ago

“I placed an order early February and said it would be delivered by Feb 14th, however I STILL have not received my order! I Never got a confirmation email, although my payment was processed ($800+). I can't get in touch with anyone and have left several voicemails and messages the past few weeks. This is unacceptable. HIGHLY do NOT recommend!”

Helpful Report

Posted 5 years ago

“I have filed a claim with my credit card company to get my money back. I had no idea I was dealing with a company that was going to take my money and not deliver the purchased product.”

Helpful Report

Posted 5 years ago

“I ORDERED THANKFULLY ONELY ONE BAR STOOL ON FEB15TH.YOU TOOK MY MONEY AND NO SHIPPING INFO WAS RECIEVED IVE CALLED LEFT MESSAGES AND NO LIVE PERSON EVER ANSWERS OR RESPONDS TO MY 29 MESSAGES! NO RESPONSE TO MY 29 EMAILS AND NO LIVE CHATS ARE AVAILABLE AS MENTIONED ON YOUR PAGE THAT YOU TOOK DOWN! THANKFULLY WE ARE PROTECTED BY OUR BANKS! I HOPE YOU GET WHAT YOU DESERVE! SORRY PATHETIC EXCUSE FOR A COMPANY! SHAME ON YOU! I WILL LEARN TO CHECK REVIEWS NEXT TIME I ORDER SOMETHING ONLINE SHAME ON ME!”

Helpful Report

Posted 5 years ago

“I placed an order at the end of December for a small stool. They sent me an email on 01/04/19 that they were on back order and should be in stock in 1-2 weeks. I've emailed them twice now on 1/28 and 2/27 and NEVER received a response. When you try to call, they tell you to email, text, or chat support for a faster response time. What a scam.”

Helpful Report

Posted 5 years ago

“I placed an order early December and have not received them. Customer support said it was delayed with warehouse. Then in early Feb they said they would be shopping it out but I have not yet received any info. Hard to reach customer support through text, email and phone call.i feel scammed DO NOT BUY FROM THEM”

Helpful Report

Posted 5 years ago

“Placed our order on 1/11/19, it’s now 2/27/19 and still no shipment of our order. It’s a $1,300 order. Customer service has never proactively responded to update us. Multiple names are used as the “customer service” rep, I think it’s all the same person. No one will answer the phone and your lucky if you get someone into the online chat option, where you get the same message over and over saying let me check and I’ll get back to you. Awful company and performance.”

Helpful Report

Posted 5 years ago

“Unfortunate experience. Initially told delivery of one week...then no updates or response to my queries. Do not respond to VM or email. Eventually cancelled order as they could not give my any informaiton as to when I'd receive my item. Promised a refund in 3-5 business days...it has now been 9 and no response, no refund...bad business practice.”

Helpful Report

Posted 5 years ago

“This is the worst company! I ordered a bench almost a month ago and not only has it not shipped, no one returns my calls or emails. Go elsewhere”

Helpful Report

Posted 5 years ago

“They have no problem taking your money for products that are never shipped out! Not responding to my inquiry. Very frustrating!”

Helpful Report

Posted 5 years ago

“Horrible response time on products that take forever to arrive!”

Helpful Report

Posted 5 years ago

“Beware company is a scam. They take your money never deliver your items and then don’t respond to any contact”

Helpful Report

Posted 5 years ago

“I ordered a chair on Jan 2, was promised it would ship Jan 17, and still no chair! I've emailed and called several times with no response! Customer service with this company stinks - don't buy anything here!!”

Helpful Report

Posted 5 years ago

Bar Stool Co. is rated 1.4 based on 109 reviews