Bar Stool Co. Reviews

Name: Bar Stool Co.
Rating: 1.41

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

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1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Phone:

1-888-472-1815

Email:

support@barstoolco.com

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Bar Stool Co. 2 star review on 22nd May 2018

Kim Farlow

Bar Stool Co. 3 star review on 7th May 2018

Mollie Siri

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered four chairs that were in-stock on September 8th, 2018. I have yet to receive the chairs. The money was immediately taken out of my account upon purchase without shipping information.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you again for your order. Your order has been shipped, and the tracking information was sent to your email address. We apologize if this got trapped up somewhere, or perhaps went to your spam folder. Below is a link to track your shipment. https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=773243889043&action=track Please feel free to contact us for any further assistance!

Posted 5 years ago

“I love the 4 chairs that arrived so far however 1 arrived broken. I also ordered 8 and still waiting for the other 4 after being promised they are on their way and it was a shipment error. I know my table is on back order however after 1.5 months, I STILL have not received any information other than (a couple weeks) after I called. I have inquired by email to the support email address on the status of my broken chair replacement. I sent pictures twice now. I have also sent 4 inquiries over the last 2 weeks with NO RESPONSE. I work in customer service and would NEVER treat any customer with this kind of neglect. I found the same products from other websites so I’m about to cancel and start over with another company that seems to want my business. Not happy”

Helpful Report

Posted 5 years ago

Hi, Thank you for your order and feedback. Please accept our sincerest apologies for the issues you are having. We haven't had any issues with our support software or phone lines lately, so please call us at 888-472-1815 or email us at support@barstoolco.com, and we will be happy to help you.

Posted 5 years ago

“I ordered an NFL stool on August 6th for $154.99. Order number 1996250. I received notice that it was back ordered and will ship in 2-3 weeks. I heard nothing for almost 3 weeks. I called, emailed, chatted and was promised it would be over nighted to me on Monday September 10th. I still received nothing. I called multiple times with no answer. I emailed with no answer. I chatted with no answer. At this point I am out $154.99 since August 6th. I have been given no information on if and when it will be shipped. This is extremely unprofessional. I really don't know why I am wasting my time filling this rating out. I'm sure I won't get any response from this either.”

Helpful Report

Posted 5 years ago

Hello, Thank you again for your order! Please accept our sincerest apologies for the issues you've had with getting in touch with us -- we have recently had some issues with our support software, however, your order has already been shipped and is on the way. Below is a link to track your shipment. If you have any further questions, please feel free to contact us! https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z45E76V0340303268 - Bar Stool Co. Support

Posted 5 years ago

“Will rate better once I get my bar stool that was ordered but never received because it went to someone else in another town.”

Helpful Report

Posted 5 years ago

Hello, Please accept our sincerest apologies for the error in shipment. We have reshipped your order. You should have received an email with new tracking information. Please do not hesitate to contact us for any further assistance. Kind Regards, Bar Stool Co. Support

Posted 5 years ago

“Still awaiting delivery after a week and no delivery updates”

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Posted 5 years ago

“Just received the chairs two days ago.. Item was damaged upon delivery. Much smaller than I was expecting”

Helpful Report

Posted 5 years ago

Hello, Thank you again for your order! Please accept our sincerest apologies for the condition of the item you received. We would be happy to send a replacement or issue a full refund right away. Please give us a call or send us an email -- we will be happy to get this resolved for you. support@barstoolco.com 1-888-472-1815

Posted 5 years ago

“Product was ordered on line promised quick delivery, but three days later was told items out of stock. Payament was taken, yet it took almost 8 weeks to get. I had to continually follow up. If you odnt have the item don’t take money for product. When I asked about a credit I was told my order would go to the back of the line and I may not get items. Not sure, but this felt a bit slimy I was days away from contacting my credit card for a refund.”

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Posted 5 years ago

“The chairs still have not arrived!”

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Posted 5 years ago

“Terribly inefficient customer service. Would never recommend”

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Posted 5 years ago

“I placed an order on June 6th. I tried to track it but there was no ship date or expected ship date listed. So I tried to call and I got an answering machine. I left my information, order number and asked for a return call. Nothing. I called back, did the same thing. Nothing. So I went online (as they say to do in the message) for an online chat. Waited 35 minutes and got no one on the chat. I emailed asking for some information. No reply email. I called again and left another message. Nothing. THEN I get an email saying that my order has been cancelled because they were out of stock. They didn't mention anything about returning my messages or my emails. VERY poor and frustrating experience to say the least.”

Helpful Report

Posted 5 years ago

“This was the worst online shopping experience. I placed an order for a table on 5/28. After constant follow up asking when the table would ship, I was finally given a tracking number on 6/6 however it wasn't actually shipped. As of 6/14 it still hasn't shipped and I finally had to give up and cancel my order. Now I have to wait up to 10 business days to get my money back. I have serious concerns if this is a legitimate business. If you are hoping to have a piece of furniture within 3 weeks of ordering, this isn't the website for you.”

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Posted 5 years ago

“The stools arrived on time but they were scratched and already tarnished also they weren't very sturdy. I am calling to return them and no return call has been made and they have not answered. Also there is a return fee which I'm not happy about given that they were damaged”

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Posted 5 years ago

“This company is the worst online company to order anything from. I ordered a table from them close to a month ago. They are extremely dishonest, kept telling me that they would either ship the table in 24 hrs or refund my money. They are not to be trusted. I had to file a dispute with my credit card company to get my money back.”

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Posted 5 years ago

“You’re customer service is horrible. Automated answers. No follow through. I’ve emailed and had to REMIND your employees to call and have the manufacturer send the chairs. In stock and ships with in 3-5 days is a lie. It’s been over a month and I’m STILL waiting for an in stock order. No emails with an explanation. Very poor response. Called and email countless times. Two different orders. Two screw ups. Too bad because the chairs are fantastic.”

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Posted 5 years ago

“Very disappointed with this company. It took over 4 months to receive my product. I left multiple messages no responses. Over last month I emailed multiple times. No response. It wasn’t until my credit card contested the charge did I hear something.”

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Posted 5 years ago

“The screws to hold the legs on will not tighten I’m not happy with the chairs now on the 2nd chair I’m missing the 2 front legs letter E what the heck please send me them ASAP”

Helpful Report

Posted 5 years ago

Hi Bruce, Thank you again for your order! We are sorry to hear about the issues you are having with your chairs. If you could please call 888-472-1815 or send an email to support@barstoolco.com, we will be happy to send you replacements right away! We look forward to hearing from you! - Bar Stool Co. Support

Posted 5 years ago

“I ordered a table on Bar Stool Co. and used their chat feature to check that the table is in stock and would ship within 2-3 days as advertised because I needed the table in time for an event. Representative confirmed it was in stock and would in fact ship within 2-3 days and even helped to price match for me - all is great and I placed the order on April 27, 2018. Fast forward a few days, I get a shipping confirmation an April 30. I track the shipment and am completely surprised that the estimated arrival date is May 18, 2018. I am absolutely livid. I reach out to a customer representative again and she confirms that it is "taking longer than usual" although it did ship within 2-3 days as advertised. She said that typically it arrives much earlier than the estimated shipping date. So I ask her when it will arrive. She tells me she emailed their shipping company and they will email me. I've heard nothing since. If you want to never know when your furniture will actually arrive, this company is for you! I will NEVER buy here again.”

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Posted 5 years ago

“I received only 2 out of 10 chairs, even though the shipment said all 10 were going to arrive. I called and emailed customer service over the weekend and no response, and still no response so far on Monday . Don’t go with this company!!”

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Posted 6 years ago

“Not responsive customer service. My items were never shipped.”

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Posted 6 years ago

“I ordered an ottoman twelve days ago and they STILL have yet to ship it. I called them yesterday and received an email back stating they will ship it today well they havent! NEVER PURCHASING FROM HERE AGAIN!!! What a joke of a company.”

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Posted 6 years ago

Bar Stool Co. is rated 1.4 based on 109 reviews