Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Bar Stool Co. Reviews

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

Company Reviews

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

1-888-472-1815

Email:

support@barstoolco.com

Write Your review

Tell us how Bar Stool Co. made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bar Stool Co. 2 star review on 22nd May 2018

Bar Stool Co. 3 star review on 7th May 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please, please DO NOT waste your time with this sham of a company!!! I ordered 3 counter stools from them totalling almost $1,000. They were backordered 5 days from my date of purchase. After going back and forth on the phone and via chat with customer service, they continually lied to me about the shipping date, ended up shipping a MONTH after date of purchase. The stools were dispatched via Estes freight; Bar Stool Co. only shipped two of them, and I had to wait for the third to receive my final shipment. Estes passed them off to a local freight company who failed to deliver them on the scheduled date. Ended up driving to the freight company to pick them up and all three stools were broken and destroyed in the box. Two months of absolute nightmare. I had to do a chargeback on my credit card to receive a full refund.”

Posted 5 years ago

“My designer ordered 6 barstools before Christmas and they still haven't arrived. I've already purchased replacements from another source and will get stuck with 6 stools we don't need. Unbelievably slow.”

Posted 5 years ago

“I wish I could give a NEGATIVE review! I ordered a Xmas gift from Bar Stool Co. and when I inquired about the delivery date, they unexpectedly CANCELLED my order. I immediately sent an email to inquire about it and they never bothered to answer! Horrible customer service! Obviously they don’t care. I highly recommend that no one waste their time!”

Posted 5 years ago

“I have placed my order for 4 dining chairs on February 3, 2019. For some reason per their policy, it takes them up to 5 business days to process the order and on their web site it says that the order will be shipped on February 11, 2019. With that speed you can easily go out of business these days. Anyway, on February 12, my order is still in processing. I initiated the chat room with the rep and was told that they are investigating and will let me know later when my order will be shipped. Meanwhile I found exactly the same chairs from Amazon Prime $75 cheaper then from Bar Stool Co. So I was determined to cancel the order with Bar Stool Co and request a refund. So I did. Later that day I received an email stating that my order has been canceled and I will get my money back within 3-5 business days. Today, I checked with my credit card but money haven't been refunded yet. So now I believe I have to chase them to get a refund of my money. Terrible service and terrible customer care. I wish them to go out of business very soon.”

Posted 5 years ago

“Did any one here got their money back????”

Posted 5 years ago

“They dont even deserve one star.. this company is a joke. Stay away!”

Posted 5 years ago

“Do not waste your time or money with this so-called company. It's just a Shopify, drop shipping scam with no accountability. Their business address is a UPS store. They will ignore your emails and calls to customer service. Please save yourself the headache and go to reputable store.”

Posted 5 years ago

“Worst experince...after reading all the bad reviews i still wanted to go see them a chance ordered from them only to cancel the next day when they were out of stuck. Well i got charged for something i never got and now ive been given the runaround to return my money. Noone seems to be able to do anything and they keep on apologizing and oh they r phone calls now never gets answered. So think twice about ordering from here im reporting them. All those negative reviews r right stayyyy away or ull end up like me.”

Posted 5 years ago

“Worst experience ever. Company kept giving us the run around with our order. Month and a half since our order was placed, and still haven't received our order. Phone service horrible. You can hardly get anyone on the phone. If you request a supervisor or manager, they are alwsys in meetings. No matter what time you call. They say they will return your call, but never hear back from them.”

Posted 5 years ago

“I ordered 2 accent chairs 8/31/18 which was 5 months ago. STILL NO CHAIRS. They took out the money immediately amounting to 1grand. I have called and followed up and everytime it’s either - they will ship tomorrow - they will check on it and someone will reach out and get back to me (never happened) - they will contact the warehouse - it’s available wait for shipping confirmation - it’s already in the warehouse - then suddenly it’s back ordered again for another 6 weeks (said yes cos it was back ordered on the other website i checked) AND THEY NEVER FOLLOWED UP UNLESS YOU CALL AND YOU GET SHITTY CUSTOMER SERVICE I eventually cancelled my order today Last week I called and they said a “customer specialist” will email me. I did get an email saying it will be shipped within the week or early this week Well it’s already thursday and i called to follow up. Another “customer specialist” will email me again. I said, why can’t i talk to a customer specialist, he said they only do emails. Which is stupid cos when they email, im gonna call and talk again to a regular customer service representative and they will say again this customer specialist will reach out to me? What a scam!! Why can’t i talk to them directly? As i was cancelling my order i asked and he said it will take 3-5business days for my refund to reflect on my account but said in rare cases it will take 10 business days? As if warning me that it will take that long Then after I got an email that I will receive a separate email for my cancellation and i should receive this email in 2-3days??? Why should i wait for the email for 2-3days when you already emailed me? To buy more time? What M.O are they doing here? Scam scam scam!!!”

Posted 5 years ago

“Ordered a table early December And it is now mid February and I have still not received anything. I have been calling their customer service almost every single day for the past couple of weeks and I get the same runaround every single time. Each time I am told they are working on it and a manager will email me any updates and I have yet to receive a single email. Many of their things can be found on other websites which are much more reliable like overstock and Wayfair, I highly suggest you not buy anything from this website and go to a different one for your own benefit.”

Posted 5 years ago

“If you have ordered your barstools and are now reading this it is too late. You are in the same boat as the rest of us. Lots of unanswered emails and empty promises. When you get them on phone it will be instant replay of last phone call and they will send you tracking number...Don't hold your breath. If you haven't ordered your bar stools quick run... Very disappointed.”

Posted 5 years ago

“Ordered 4 barstools, which were marked as in stock. No response after paying over $650, then customer services contacted us saying the stools would not be in stock for 6 months, and offered a refund. however, that was 2 weeks ago and still haven't received the stools and customer services have stopped answering all calls. Total scam.”

Posted 5 years ago

“TERRIBLE! I placed my order on January 1. It has now been one month. I have tried to contact the company over 10 times to no avail. No one answers the phone or replies to email contact. DO NOT use this company. Ridiculous.”

Posted 5 years ago

“While the web site looks nice, the products are undependable and the service even worse. I ordered in August and received a damaged product, which BarstoolCo.com offered to replace, rightly. Months and months later with excuses and no communication, they just said they weren't sending it. I'm stuck with an incomplete set and a partial refund, but can't return the items I no longer need because...I'll never be able to get a complete set. I never would have agreed to their proposed resolution if I'd known it would go this way - I would have just returned it all immediately. Buyer beware...”

Posted 5 years ago

“I wish I read more of these reviews. It was really the timeliness and lack of professionalism with my order. No one could tell when it was going to be shipped. at one point they told me I may receive it the following day or in 3 weeks. I would have been patient if they would have follow through with calling you back or if they were honest about why it was taking to long. I ultimately was forced to cancel my order after 20 days of wait for it to be shipped. It was an in stock item. And all a shame as i really loved the table.”

Posted 5 years ago

“Horrible experience. I ordered a table on December 1 2018 and it was supposed to ship on 12/18/18. I have yet to receive the table and every single time I call I either wait on the line for hours with no contact or get through to a guy who tells me that it should be shipped in 24 hrs and that I will be getting the shipping confirmation sent and a personal update from him- which never happens. I have yet to receive the shipping information and this has been the worst experience. Do not use this company.”

Posted 5 years ago

“I ordered a table 6 weeks ago. They charged me immediately. 2 weeks after order i was told table would be shipping within the week. After more phone calls and several emails (they will check with shipping; should come soon)I still have not received it and am cancelling order. Fed up”

Posted 5 years ago

“Ordered a table asked them to leave at home without being there, Did not do this, table was then re-delivered after a week and of course it was damaged. Filled out a replacement form on there website and called to make sure they received and they stated the did. Waited another 10 days and called again after sending 3 emails with no response and was told the replacement request did not go through. 40 days and still no table.”

Posted 5 years ago

“I ordered dining chairs almost a month ago, I'm waiting for an update for my shipment since a week now. Before that, the chairs weren't in stock (it wasn't explained in the product description that it was a back order).... I just sent an email to cancel my order and have a full refund. Unprofessional, unacceptable!”

Posted 5 years ago

«
1
...
2
3
4
5
6
»

Bar Stool Co. is rated 1.4 based on 109 reviews