“Trying to get help about printing statement for ISA twice. The first time advisor did not answer for 3 minutes and second time the advisor left the session. Really unreliable service.”
“Absolutely shocking behaviour from a customer service advisor, would not pass me on to a supervisor or manager and also refused to give me his name , changing my bank tomorrow after that fiasco, bye bye Barclays.”
“My Barclay card expired last dec.2019 and for some silly reason Barclays didn't send a new one to replace. so i noticed on the 19th jan. last week, on an attempt to make a payment in petrol station. That same day i rung them up about. They couldn't tell why they haven't sent the replacement card on time as it should. Anyways then have been a new card will be sent to you on monday. It comes friday and nothing so i rang them again and i asked if the new card comes from abroad? Then he ask me to confirm my home adress and we came to a conclusion that part of the adress is missing! No house number in so the letter could be delivered to anyone with that street postcode !!!
Someone is sleeping at work!
Mind you, my new debit card replacement came to my door with no issues a couple months before...”
“My father died on the 20th December 2019, in tragic circumstances. Due to the xmas/new year period we were unable to lay him to rest until the 13th January 2020. It was a very traumatic time for the family and a lonely festive period. My mother had passed in 2016. With loving fore site my parents had left funds in their Barclays accounts to cover the funeral costs and other outgoings.
On the morning before we laid dad to rest I went into Barclays bank in llandudno to cancel his accounts and to ask the bank to transfer the funds to my bank in Dublin. I filled in all the forms, provided all the ID they needed and provided them with details of my Irish account. I was told all was in order and that the funds would be available to me in 5 days.
The following Monday (5 working days) no funds in my account. Maybe the next day I thought. On the Tuesday I received a call from the payments section saying that they could not transfer the money due to an error in the account number. After a considerable time it transpired that the bank clerk had written my bank card number as the account number and had not supplied the IBAN number. After 4 or 5 calls to Barclays and considerable distress and frustration, they were given the missing numbers and they assured me that the funds would be transferred that day for me to receive on Wednesday.
No funds Wednesday. I called Thursday and was told the funds would be transferred before close of business to receive Friday.
No funds so far today. I called Barclays. Yes, they said. The money was transferred this morning and will be in your account imminently. Friday afternoon and still no funds.
It is 11 days later, I have been lied to 3 times, spent hours on the phone at considerable cost and still do not have the funds. I think the Barclays bereavement teams ought to be ashamed of themselves for the lacklustre and cavalier way in which they have treated me and my grieving family. I have no doubt that they will have charged me for the transfer and the delay has cost me dearly in the exchange rates over this 11 day period. Shame on you Barclays. You will be hearing from me. Very loudly!!”
“My wallet was stolen and I went straight to the Bank to cancel my cards! Three weeks later I'm still waiting on one card ,i go to the bank to realise it's not cancelled.No apology...”
“Luke Henshall, of Plymouth branch was exceptional, he found me stood in a queue, he basically simplyfied everything and I left understanding all I needed to know. If all your staff have this attitude this is the bank to be with.
Thankyou
Mrs kempthorne”
“i have been trying to register the barclays app, have the pinsentry, all works well till it says i am using the wrong card, i only have one card and the pinsentry recognises it and gives me the 8 digit code to register with, after 3 tries, each time double checking, it makes me start the whole process again. halifx app is superb, will be closing current account, savings and barclaycard”
“ONE STAR IS TOO MUCH. HAVE A PERSONAL ACCOUNT PLUS A BUSINESS ACCOUNT TRIED TO PAY MY HMRC WITHHOLDING THIS BANK MUST EMPLOY A BUNCH OF IDIOTS. THEY HAVE TAKEN THE CODES FOR IT OUT I HAVE SPENT THREE DAYS TRYING TO GET IT SORTED OUT. IF YOU HAVE A BUSINESS DO NOT USE THIS BANK. FOR YOU BUSINESS YOU WILL BE AS SORRY AS I AM. EVERY TIME CALL TAKES AGES TO GET IT SORTED ALL COSTING YOU MONEY.”
“Barclays mortgage completion team are useless. Moving house is stressful but you don't need your lender being slow and unresponsive. Our solicitors and ourselves have chased the mortgage team several times a day only to be told that our file has been marked as urgent and a priority yet after 3 days, still no action. Our exchange and now completion looks like it's going to fall through one week before Christmas due to the ineptness of Barclays! they've lost the fax and email, blamed technical issues etc etc. We made a complaint only to be told it will take 5 working days which doesn't help as we were due to exchange 3 days ago and complete in 2 days! it's caused so much stress and anxiety. in addition. we're now having to pay removal company and compensation!!”
“I’m extremely annoyed with Barclays, I have been with them for around 6 years now, I work for my money and never done anything showing otherwise! I will definitely be leaving them! My sons birthday today Christmas around the corner, they have frozen all my cards since last Wednesday won’t allow me on my online banking or app, are declining payments coming out and not allowing me to access my money! Nobody will give me any information other than read my terms and conditions and that my accounts under investigation! Also that it should take up to to 10 days but will most likely take longer because they will all go off and enjoy there Christmas and not care about anyone else! Have all been very un helpful and made my time really stressful! You can’t just freeze people’s accounts for no reason around Christmas when people have bills and children to take care of! Disgusting & I will not be staying with them, DO NOT BANK WITH THEM !”
“I have accounts at 3 banks. This (a joint account help with my elderly mother for her convenience) is by far the worst. The latest horror was a fraud involving a large sum of money (tens of thousands). First Direct spotted it. Barclays did not. Now, they are giving me no information about what they are trying to do to recoup the money and their fraud team are effectively uncontactable. This is far from being the first problem with them Avoid at all costs.”
“Having been a Barclays customer for many years I would have happily recommended them, UNTIL - a few months ago, when online banking/app changed, now it is virtually unusable. If you want to discuss the problems there is no point in trying Barclays Customer Service, you will find a combination of poor english, poor knowledge of both Barclays procedures and systems ( I got a better response from my local pub). I could go on but reliving the experience is like regurgitation one dinner, decidedly unpleasant. For now enough!!”
“I was on Barclays a few years ago.
Horrible bank. Awful customer service.
Basically...
A few weeks ago
I recently tried opening a savings account with Halifax and was denied and was told to contact CIFAS and request some information about why i was denied. From what i am gathering i must have some sort of marker on my account.
I am assuming it was an incident that happened when i was with barclays. i was 17/18 (22 now) and i lost my card at a club event.
I received a phone call from Barclays telling me there was fraudulent activity on my account.
So I then went on to cancel the card (obvious thing to do) and thought nothing of it for the next month or so.
Only for my account to be closed without any formal explanation. Only that they had "conducted an investigation and decided to close the account".
I tried calling the customer service line multiple multiple multiple times with no success.
No one would even speak to me. I was in 1 hour+ call lines and when i finally got through, i was put on hold only for the line to just hang up. (clearly the advisors just didnt want the trouble) I tried calling back and it was just the same process same thing over and over.
Eventually, i just gave up. I googled every possible person i could get in touch with to help me in this situation and i couldn't find a single thing. By the time i found out about the ombudsman service, i was all tired out and just felt defeated. I felt like no one would listen and in that in all honesty, they wouldn't listen either.
Being 18 I had no clue of the implications of this in the long term or else I would have pushed it a lot harder.
I eventually opened a prepaid account and have been using that since. (cashplus) When applying for accounts i would always get denied with absolutely no explanation and i have always wondered why. I have had many credit checks over the years and I haven't seen anything about a CIFAS. Only recently with this savings account has any bank even vaguely mentioned a reason as to why i got denied.
I honestly wish I knew about organizations like CIFAS and Ombudsmen when this whole ordeal initially happened.
Barclays never investigated or if they did they they clearly didn't do anything properly. The customer journey when going through a situation like this is awful and you won't get any help. You're lucky if you even get contact at all. They just throw you to the wolves and wash there hands. Pray you never ever get into a situation similar to this because it will impact you for the rest of your life.”
“If you are thinking of opening an account with Barclays have a thought for the environment as you need to print 8 pages just to get a summery of you account!
Poor poor service from a bank that claims to be a leader in the field of banking and customer care.
They used to have the summery facility on their on line banking (half a page print) but it has just been removed for no reason. I wrote and complained and was told to visit my local branch to get a summery print!! A very reasonable and extremely intelligent suggestion! I would have to drive there (petrol cost) Park and que in the bank and then drive home again. A real big help to the environment.”
“If you are thinking of opening an account with Barclays have a thought for the environment as you need to print 8 pages just to get a summery of you account!
Poor poor service from a bank that claims to be a leader in the field of banking and customer care.
They used to have the summery facility on their on line banking (half a page print) but it has just been removed for no reason. I wrote and complained and was told to visit my local branch to get a summery print!! A very reasonable and extremely intelligent suggestion! I would have to drive there (petrol cost) Park and que in the bank and then drive home again. A real big help to the environment.”
“Why are all Indians... after waiting for 30 minutes an Indian guy started talking I barely understood what he was trying to say he transferred me to another department, another Indian who didn't know how to help and he hung up... what a shity way to treat your clients...”
“Today I was on the phone on hold for fifteen minutes waiting for someone to pick up this happened twice. Very bad service I was trying to pay my HMRC like I do every month for ten or more years. Today, when I tried to set the payment to pay it, kept telling me I was putting the wrong format I know I was doing it right. I phoned Barclays the first time I was on hold for fifteen minutes a young man came on the line he tried to tell me I was putting in the wrong number in, I wasn't so I hung up as he did not know what he was talking about. I tried all day but could not make the payment.. What makes this worse you do not have any educated customer service . I still left waiting to pay this bill online.”
“Absolutely awful customer service in Barclays in Oxford. 3 members of staff standing around having a chat, doing nothing. In a busy lunch rush. A long queue of people waiting for a single counter occupied by one girl alone. And these staff were simply joking around said they couldn’t help me, that I’d have to wait. They were rude and mocking as if the whole thing was a joke to them. People seemed frustrated but they continued to do nothing except talk amongst themselves. Even when asked for help they brushed people aside saying - just wait in the queue. They were blunt and unfriendly. I couldn’t actually believe it. The poorest bank I have ever been in.”
