“Just generally atrocious service and dreadful online banking interface.
Only ever 1 till open in branches (other people aimlessly wandering about tho) so when you get the customer with the 45 minute query it all comes to a stop. Open another till when busy ? What ?
The online banking and sharedealing used to be quite good. SInce the revamp a couple of years ago it is on the verge of unusable - frustrating, slow, klunky and illogical. I haven't done a share deal with Barclays since.
Some quite pleasant people work there but don't expect any kind of helpful or efficient service from the Barclays service
"system" itself.
Been with them 43 years but no longer my main bank, obviously !”
“Member of staff arrived 10 minutes late for my appointment. He did not introduce himself, nor greeted me in any way - just sat down and started tapping away at the computer. My ID was on the table in front of me, instead of asking for it he just grabbed it and started putting my details into the system. Asked me if I knew the benefits/details of the bank account to which I said no and he said nothing further. Was very rude and brash throughout the entire appointment and did not tell me anything about what exactly he was doing. Severely disappointed with the customer service here, will not be returning to the Purley, Surrey branch again.”
“Queuing for 20 mins at warrington 22/08/19
Only 1 person on till to help
2 floating ladies seem to help small enquiries but stand chatting ! Why can no one jump on the empty till and help out?
One man worried about parking fine. Just rediculous”
“Terrible online banking service, always has an error never works correctly. Try to download statements clumsy to use. BARCLAYCARD PLEASE FIX YOUR WEBSITE IT'S 2019!!!”
“My worst banking experience. Call Center is in the Phillipines and they are unable to answer serious queries. You are put on perpetual hold and then the call times out. I have been trying to set up BACS payment for a week. now. Absolute disregard for customer's needs.”
“Actual 0 stars. Never used Barclays before. I've been with them for 7 month for my mortgage now they are Completely trying to con me out of more money. Been told one thing by more than one person to then be told its all wrong and surprise surprise Barclays now stand to gain money off me. F joke of a company and staff. Absolute flicking disgusted with them and how I've been treat. Will definitely leave and not use again.”
“I have been banking with this company more than two years very good customer service and every new technology comes in market they use it first for banking application like fase id in apple”
“Aufull don't trust them with you valuable money. Law to themselves. Do what they want. Freeze your money and close account with no notice whatsoever. BE AWARE.”
“Worst bank ever do nothing to help none off there customers been with them since I opened my first account and can gladly say I'm in the process off moving every account away from these! Avoid!”
“Avoid the Leeds Moortown Barclay Bank like the plauge.
Horrendous staff, 2 smackhead lads behind the counters, the nearly bald short hair chav looks like a crackhead and both act like they have a important and well paid job (delusional c*nt) and a fat ugly african girl with no manners. The so called branch manager is also a gassed up little squirt, avoid this bank at all costs.”
“Avoid visiting the Leeds Moortown branch on 390 Harrogate road like the plague.
2 smackhead lads behind the counter on minimum wage and a couple of dirty skanks who make up the numbers.
Plenty of other banks who take pleasure in customer service, avoid this bank and its retarded ugly turd staff at all costs.”
“Hi,
Please stop involving us in your criminal political agendas, I’m straight and tolerant but I don’t have to accept your rainbow on my phone, we have children and it is our right to fully protect them and the process starts from our phones.
I’ve taken a decision to close my Barclays account for a unique reason, “ respect me as a non gay person in the same way you are pretending to respect lgbt people and stay neutral”
Good bye and see you never again.”
“Barclays is a bank, not a political institution. You might consider opening a political side to your business and leave those customers that came to you neutrally to stay in peace. Stop shoving your agendas on our phones. Its really senseless and annoying. You should stay neutral to all your customers. Why we don't see you pushing religious agendas to us, stop this or you will lose customers. I don't want cross, rainbow, red or blue logos reflecting your agendas on my phone. Shame on you. One angry customer who happens to be a Christian, stop violating my right of freedom to live my life the way I choose.”
“Shouldn't be promoting personal political agendas whatever the philosophy.. no crosses, crescent moons or rainbows please. Stick to banking and stay out of preaching at down to others. Civil society needs tolerance and that can only be maintained by neutrality.”
“Barclays processes are set up to make it maximally difficult to close an account with them. They force you to waste time on branches and endless calls - both during business hours, as they refuse to give this service on weekends.
Avoid them.”
“We visited Barclays Westfield, Stratford City, we had to wait 50 minutes to pay in a cheque, as there was only one paying in machine working. There was a young Barclays assistant walking around and was bothered about people waiting. There are two paying in machines and only one is working, the other is broken and has been for 2/3 months. This Barclays branch is like a third world bank in experience, just so hopeless.”
“This is the most corrupt bank ever stay away !!!! Run by complete trash wouldn’t give them a penny!! You have to be a business prostitute to work here!!”
“I phoned Domestic and General to book a serviceman for my washing machine and get a text back from Barclays. And, you're asking me what went wrong!?! I thought that would be obvious someone's hacked into your system. Nevermind, stranger things have happened at sea!☺😙☺ Please do get your act together, I've more pressing matters to deal with than to inform you of a security breach. 😍”
