“Absolutely appalling system to try to get a mortgage settlement figure passed to at least four different people, the chat system understands what I want less than most of the outsourced staff do , have given up ! I think I will just stop paying and let someone contact me!”
“I've spent the weekend attempting to make an online payment to a new recipient using three different devices and two different browsers. Each attempt has failed at the last hurdle and now I'm not even able to log in. It seems that I have to wait until Monday to get help on the phone as I'm not in a position to load the help App as I don't have an Apple device. Grrrrrrrr.....”
“Takes an immeasurable amount of time to get to speak with someone. Not remotely interested in keeping customers, I have had to redirect my salary due to not being able to access my money. On line no longer recognisies me, app is the same. I am told a new card is in the post that was 8 days ago. Don't wish to waste my time with incompetence.”
“I have been held up abroad due to the pandemic, lockdown in the country I’m in and health issues. For over 2 weeks my debit card has been blocked by Barclays for suspected fraud ( not the case). The chat is a useless bot then a useless and rude customer service officer. Everything seems to be outsourced to India and the service is absolutely appalling. Like beyond insulting and with zero respect for customers and their dignity. In the past 17 years I have been with Barclays I never encountered such poor service as now.
They do not give their name when asked and one customer service officer actually gave a name that was clearly dishonest. Is it legal or professional for a financial institution to have customer service who openly lie?
I have tried to contact Barclays over 2 weeks to lift the block on my card ( easily done as it has been dealt with swiftly before). Chat is rude and useless, email complaints started to get a response but then repeatedly ignored. Almost every number I’m given does not work, I have called internationally repeatedly but am cut off after long holds or sent to another department and cut off. To wait for 30 minutes paying international rates then get cut off is beyond abominable. I have sent my medical health evidence to the specialist complaints email contact and need to see a doctor. I have not got access to my money whilst abroad in a country in lockdown and need medical assistance. I cannot contact Barclays and have repeatedly tried. Not only is this disgusting customer service and unethical, it is actually dangerous and puts people at risk.
I have contacted the ombudsman now as desperate.
I definitely will leave Barclays ASAP.”
“I have used Barclays as my main account for over three years. I never had a problem with them and could access any information I needed through the app. I also have a Barclaycard and no issues so far. I am very happy with this bank , moreover, the app is easy to use and modern. This is much appreciated when you need some information as soon as possible
I was also able to set up an account for my mother during quarantine and the online process was super easy! I really appreciate this 😊”
“Probably the worst customer service I have ever seen, got card 4 months ago not been able to activate or use it, 4 months on hold, nobody ever picks up the phone, I just want it removed from my credit ,pos!”
“I was scammed £1000 a couple of months ago by scammers spending my money in Scotland (I live in mid England). I've been back and forth with Barclays for hours over the phone investigating the case and was assured by the fraud team that the money would be refunded to me as it is clear that I had been scammed. Today ( a month after i thought everything had been sorted) Barclays have taken £1000 out of my bank account and when I called them up they set that they believe I wasn't actually scammed??? i now have £200 left in my bank account and I have a mortgage to pay this month. These are people's lives! I am now on the phone to customer service AGAIN (been on for 2 hours) not to mention the 3+ hours I've already spent on the phone to them over the last couple of months to sort this out. As soon as I get my money back, I will be withdrawing from barclays. terrible terrible experience.”
“Told by local bank to ring Mandate team to deal with my issue. Left listening to music. Not spoken to anyone even though I have been trying all morning to get through.”
“One of the worst customer service I ever experienced, no feedback from them and they will just let you wait for an unnecessarily long amount of time, just your luck if you are in an emergency situation and they are your bank for an urgent transaction. If they cannot be relied on with simple transactions what more for big ones I reckon. They have unacceptable reason for the delays of your transactions but will take your money straightaway but leave you dry for the transaction you paid for. This experience of mine had tainted both my trust and image of barclays. I am thinking of shifting to another bank in the very near future because of this event. I want to go to the specifics of what happened but it annoys me so much that thinking of it stresses me out so much. The inconvenience and time that this bank cost me is unimaginably horrible.”
“Dreadful customer service, been with barclays for over forty years.
Contacted them regarding a loan passed from one person to another, eventually, got a telephone appointment organised, and guess what they called the day before and cancelled it.
Don't know what's happened to this bank, but the customer care is appalling,come on bosses sort your bank out or you won't have any customers left.”
“We phoned Barclays today to talk about climate change. Barclays has spent £104 billion on fossil fuels – more than any other bank in Europe. The CEO was paid a £4 million bonus in 2020. Don't you think this money would be better spent preventing climate catastrophe?”
