“Shower of shit
Rude infact very rude customer services over the phone
Not interested just keep putting phone down NO HELP they want to be ashamed
Of themselves”
“Triangle of Death
There are three avenues of dealing with Barclays.
- Over the Phone
- the Chat In the App
- In a Branch
The phone will refer you to the chat.
The chat will refer you to the phone.
And lets say you are locked out of the app and cannot access the chat, the phone will refer you to the branch.
Now bearing in mind Barclays are closing branches and reducing opening hours for branches, its not really acceptable if you have a major issue Saturday evening and you have to not only wait until Monday before it can get resolved, but you will also have to resolve it in working hours and leave the office.
Equally if you raise a complaint with any other company, naturally they can't resolve every conceivable complaint there and then. But when a complaint cant be resolved I would expect them to take details of the complaint and follow up with a written response in say 10 working days should you wish to take the complaint further.
The trips to the Branch usually involve dealing with someone who is never quite sure what's going on. Fair enough if they are learning but to then be told to sit down and phone someone, have just been told over the phone I need to go in branch is pretty ridiculous.
In Summary:
- Barclays customer services will avoid you at all costs.
- They will refer you to whoever you aren't seeing.
- In every engagement with any representative of Barclays (phone, chat, Branch), once you get past the actual robots you end up dealing with customer service representatives who are so scripted and restricted in what they can and can't do that its like dealing with another robot, having already got past a robot.
I have worked in Customer Service, I have also designed automations, and I work in HR for the NHS. and at no point in my career would Barclays level of customer service have ever been acceptable.
I would suggest they go into partnership with O2 so they can combine their terrible service, with Barclays terrible customer service.”
“Non existing customer service. No one answers the phone and takes ages to get an answer on online chat app. Feels like customer service does their best by not helping the customer”
“Stanowczo nie polecam ze wzgledu ze juz kilka razy miałem nie rozpoznane tranzakcje , dzisiaj przy płatności otrzymałem komunikat, że karta jest nie ważna a mimo to pieniadze zostały pobrane. Moim zdaniem moje pieniadze nie są bezpieczne w tym banku a do tego obsluga czy to telefoniczna czy w banku nie poczuwa sie do jakiej kolwiek winy ze strony banku. Po wielu latach chyba czas zmienić bank.”
“i actually hate them,they wont let transfer any money into a crpto wallet which iv been using for awhile.They blocked my account four times and made me go to the bank with id four times,i didnt eat last nite because of them.They seem to want to control my money so much that i actually feel threatened”
“Barclays no longer has tellers after 2pm. You are unable to obtain your own cash over £2000. Again banks not answering to customer needs bu their own wants.”
“Can't get through on the phone and live chat on the app is soooooo slow I kept getting a security message asking me if I was still there!!!! Very unhelpful did not resolve my issue and told me to contact the merchant who I told them I had already been in contact with. Very poor service would not recommend”
“Misappropriation of customers' money
Barclays closed our business account due to ‘inactivity’ in mid-January 2022 with a substantial amount of money on it. Two months later we are still being ping-ponged between various departments of Barclays without even being able to file a formal complaint. The best what Barclays have been able to offer us is that perhaps in another 12 weeks their Dormancy team would get in touch with us. In the meanwhile, we cannot use our money to pay our bills and Barclays are using it for free, which is a misappropriation of customers, assets, or, simply said, theft. We would never use Barclays again and would caution anyone who would like to bank with Barclays to think twice.”
“I will never recommend Barclays at all.
So you better choose where to go before you go to Barclays and cry a lot.
We normally say poor service but in Barclays there’s no service at all.”
“It is impossible to get through on the phone. Twice in the last year I've needed to contact Barclays business banking. I waited 3 days for a call back on a CBILS Loan,. they couldn't help, and needed to go with a different provider.
Now I need to change a signatory on our account. This can't be done online and at the time of writing I've been holding for over 2 hours. Last night I waited over an hour to get through to customer services to be told that I needed to call a different number this morning as that department close at 6pm. Definitely wouldn't recommend Barclays to any small business that needs to communicate wiuth their bank for any reason.
1 star”
“If I could rate them lower I would. 1 feels overly generous. Absolutely the world's worst business banking. Spent 10 hours this week on hold so far trying to get through to mandate change team including 2 hrs 50 mins today at time of writing. Raised a complaint with Relationship Manager who hasn't responded at all.
Last time I changed the mandate I had to go into a branch during lockdown with my ID so someone could photocopy it and use a wooden stamp to certify it. How is that even secure in 2022?
IT infrastructure also terribly outdated. Dont touch Barclays NET it's impossible. They then want to upsell us stuff each year at our time wasting "account review" meeting. No I do not want your Barclaycard for my staff that has old fashioned statements and doesn't integrate to my finance system when instead I could have PLEO. Awful awful awful.”
“Previous reviews say it all unfortunately. Even a very simple operation such as accessing an old PIN or requesting a new PIN (either, really!) is a nightmare. As of now, I have not managed to achieve that, between dealing with unanswered phone calls, dumb UI and unresponsive/distracted operators. Ah, the app chat on Android is buggy to say the least. Barclays truly lives up to their reputation of being THE WORST bank in England - with admirable consistency, day after day.”
“Bank is worst Service I have eye problems in old age I go to Dalston Kingsland Rd rough looking girl in Braids Jeans so Rude to me was too Lazy to help me ohh no I do. not want to be Blamed if I type anything wrong a Begali polite Young Man helped me to pay Barclaycard Honestly a 3rd Class Service not very Helpful”
“This is the worst bank in the UK. They blocked almost all of my bank transfers and card payments regularly. When I say regularly I mean daily. I closed down my business account with them because I lost suppliers as they hadn't been paid. Turns out Barclays blocked payments. There was no reason for this. Our suppliers are UK and used by some of the biggest businesses in the industry. In ALL of the times I spoke with the anti fraud service, they said nothing was wrong, they just wanted to check.
Now they are doing the same to my personal account. Customer service is a joke, as is this bank!”
“Today I went to barclays to deposit the golf clubs money only to be told their only counter was out of order - use the post office sir I was told - only I damn well couldn't despite the poor lady serving in the post office trying her hardest , for some reason her system wouldn't do the transaction - '' You need a deposit card'' she said - something barclays failed to mention & the fact that cheques have to be paid separately . I don't understand Barclays but I'm certain they are now on the slippery slope to oblivion if they can't even manage to actually accept your cash - I thought that was the idea of having a bank ! Morons the lot of them - I'm off to Metro bank !”
“I very much doubt what I have to say here will be making any difference but I will be writing to the Banking Ombudsman and I suggest other customers do the same. Go to their website financial-ombudsman.org.uk or write to your MP and/or visit the Citizens Advice Bureau. My mother, who is 92 in April used to work for Barclays Bank but the way she has been treated recently had been nothing short of shabby. They closed her local branch in Thorpe Bay, Essex, and she has no means of visiting the next nearest branch. I have attempted to register her for online banking, but despite being a digital native I have been frustrated at every turn. The phone lines are closed on Saturdays, and you are expected to ring during the working week to resolve an isdue they created but they still don't answer the phone. My mother has been a Barclays customer for over 60 years!”
