“A bureaucratic nightmare if you are attempting to support a loved one by being their power of attorney. Most banks are able to enact this if you go into the branch with the correct paperwork - not Barclays. They have a very convoluted system of appointments with such poor availability that it is totally unfit for purpose - EG I urgently need to enact a power of attorney and have been told that the first appointment is not for 2 months and thereafter would have to wait at least 10 days for it to be dealt with! The branch staff are very sympathetic but whoever signed off their system for power of attorney registration is completely incompetent and has no understanding of why someone might need to do this.”
“I am disabled, they knew this, they closed my account without any notice recently and claimed it was legal because it is in their TOS, it's not legal to do that to a vulnerable adult. They did it because I was trying to dispute a charge back that they had failed to dispute with VISA on my behalf some months ago even though I had called in about it multiple times and they re-assured me that they where looking into it when in actual fact they had done nothing. This also constitutes fraud as they deployed their TOS with wrongful or criminal deception intended to result in financial or personal gain to themselves. But this is no surprise, even when I had a business account with them, when I reported to close it so that I would not run into any fees they failed to do so and I accumulated fee's that they had to strike off because the call of me requesting to call it had been logged. As a customer, they never did anything they said they would, which all ended up costing me money, in the end rather than to accept their incompetency and pay back the charge-back out of their own pockets they decided it would be a better business decision to just terminate the account of a disabled adult so that I could not dispute it. When they forced me, a disabled adult, to go to a branch to find out why I received a barrage of text messages informing me that direct debits had been cancelled they told me that my account had been closed, when I asked about the charge-back I was disputing they said that I could no longer dispute it. When I requested they send me 3 months of historical statements they sent me back incomplete fragments of statements spanning back 7 months basically 4 pages with 11 transactions on each page for a 7 month period... The incompetency is astounding, as a customer they never did anything I requested of them, and my final request that they sent me statements, they could not even do that properly! I was with Santander prior and deeply regret leaving them, but in 2011 Barclays pressured me into closing my account with Santander when I was only looking to open a business account with Barclays.”
“Their website is always DOWN or ALWAYS states an error after you have entered ALL you DETAILS CORRECTLY!
Barclays are useless nowadays. If I ever come into real money I'm leaving. Barclays no reply needed as it will be the usual rubbish.”
“My balance with Barclays has been around $1000.00 which I have paid off twice this year and also monthly by carryng around $400.00 debt...I've been a great customer but my credit score went from perfect to 600 by their statement that I paid LATE..When they themselves have deposit close $6000.00 to my account then 2.5 months later said it was deposited wrong. By them. MY FICO SCORE went down 200 points. Never had problem last year/prior.”
“Don’t use merchant services or take card payment using Barclays merchant services or their ingenico devices , terrible service , everything is dealt with via call centre in India who cannot do anything at all .. UK Bank with no UK customer, technical or finance services departments actually in the UK ! . I was warned that they were bad but I didn’t think it would’ve have been as much as a nightmare and waste of time dealing with them as it has been …. Go elsewhere.. worst bank ever ! I will be moving bank !”
“I didn't even want to give 1 star barclays have let a company called lookiero take 2 lots of money from my account and I raised a dispute and fraud cancelled my card and the bank took the money back from me and said they will not take it any further I can't even get intouch with this company iv sent 6 emails and no correspondence back barclays don't care if times are hard and cost of living is horrendous they leave u with no money at all so annoyed 😢
Date of experience: 14 December 2022”
“Barclays work in partner ship with take payments ltd who are a complete scam of a company!!!
AVOIDXXAVOIDXXAVOIDXXAVOIDXXAVOIDXXAVOIDXX
AVOID AT ALL COST COMPLETE CON ARTIST OF A COMPANY!!!
Had a guy sign me up told me it would be around £24 a month that knight I worked it out it would be more expensive so the next morning I phoned to cancel and here is where the castle begins,
I have called around 9 times to cancel they even said they would then you get passed to someone else who promises to call you back, this does not happen so you call chasing to then be told you can't cancel as your a business and have no cooling off period even though I've not even used the Mechine im still using the old provider.
they have done the same thing with 3 people I know we all signed up at the same time, im shocked Barclays are even doing business with such a rip off company.
there is a lot more to this story so I will upload as and when they respond”
“Michael Marsh from the Business Support Department went above and beyond to help me sort my mum’s company accounts out now that she has Alzheimer’s. Excellent customer support - thanks Michael 😊”
“I’m upset I can’t put 0. As it’s really not 1* is 0*
I asked online supporters to pay in my behalf as the account number was longer than they allowed only to type.
I been asking them to that more then 3 days for me. And it’s still haven’t been paid.
And the system is completely out of date, I said many times yes, pay for me. And the keep asking me if they can or not! Like a joke. Sometimes answers coming to you in a few hours and sometimes is now window for the replay. Maybe it’s a bug. Anyway it’s plenty of work for you guys and I think I like to switch what old fashion bank to Revolut or Monzo. And recommend it for all the customers.”
“Wish I could give 0 stars.
Barclays withdrew my mortgage offer for a made up reason that all of a sudden I have some imaginary unsecured credit, which is a completely made up story so they don't honour the 3% interest rate they gave me in the summer so now I'll have to remortgage with almost double the interest rate.
Absolute crooks.”
“It is the easy jet of banks. Poor customer service who could not care less about the customers and about Barclays reputation. Untidy, ugly and messy branches which the waiting time is minimum of 45 min for a simple banking task. The future of banking does not have a place for Barclays the way they are treating customers now.”
“I have been a barclays customer for 30 years and in the last few years have also set up a business with Barclays. Even though I've been self employed for a couple of years, in the last few weeks I have been receiving texts to inform me that my business bank details are questioned. I filled in their form and received messages thanking me. Now I am receiving more text messages again telling me my details are in question. This morning I have spent 3 hours on hold across two phone calls (meaing that no work is getting done) and I still have no answers. Hey Barclays, instead of sending BS impersonal text messages to your customers why don't you call me!!!? Right now I am wondering why I bother with you. You are litterally putting a stop to any income that I might have today and if you think for some reason that you have my loyalty you're wrong. If you think you can treat me like an idiot you're wrong and if you think you can just put me on hold for 3 hours after you have questioned my details you're wrong. In this critical economy you're actively preventing me from earning today. From now on, if you want any info from me pick up the phone and call me you lazy pigs.”
“Barclays Romford has just one till for business transactions. Today, one customer took over an hour to complete while the queue got longer and longer, including having an obviously elderly and disabled man left standing. This was of no fault of either the customer or the staff who are all very obliging and competent. However, the duty manager showed no interest in solving the problem either immediately or in the future. This busy branch badly needs a second till for business transactions.
Otherwise the customers are badly served and hard working staff put under unnecessary pressure.”
“I've had a case with Barclays for nearly 4 months! I booked and paid for a hire car (from Goldcar in Nice/France). Nothing there when I arrived on time. They charged me nearly £500 for a smaller car which was the only one they had. Goldcar simply don't reply (once - but meaningless) and Barclays were lied to (Goldcar said we were late - when we were on time). Barclays have written to us saying 'the case is closed as we were late' but we were not late. And we've paid twice for a car we didn't even want. It should be a simple refund. That's all I'm asking.”
“I called customer services today about a strange transaction on my account.
Your advisor was very thorough and sorted problem easily .
Also she gave me excellent advice on my savings accounts and made 400 pounds a year !!
Thrilled .
Her name was Kindlap or kiplan
Bad reception . I hope some one can pass this on to her .
Thankyou”
“Funny how easy it is to find a way to complain about Barclays representatives and how difficult to find a survey, website, email etc to give a positive feedback (maybe something worth changing:). Yesterday (16.11.22) between 11am and 12noon I was served with an extraodrinarily polite, professional, above and beyond (uc needed something that was nearly impossible "here and now"), soothing, encouraging and uplifting service from Miss Charlotte in Hastings Branch, there was a lady who directed me to Charlotte and this lady was also exceptionally kind which mattered all the more after difficult experiences especially of last 2 weeks, unrelated to Barclays. On the 15th also via direct call or calling the uk customers number given on card I spoke with equally outstanding and understanding Miss Jasmine (Jasmin?). My apologies for any misspeling. All 3 ladies deserve praise yet I don't know where to praise people. It's so easy these days to access complaint surveys, should be equally accessible to share lovely feedbacks about lovely people”
“......................... PIGS !! ........................
*** SCREWED A WOUNDED VETERAN OUT OF $30, 000 ***
ALL BECAUSE OF BAD CONNECTIVITY WHILE HE WAS IN AFGHANASTAN SERVING AND FIGHTING FOR THIS COUNTRY !!!!!
AND HE IS A SENIOR WITH AARP!!!!!!
DO NOT DO BUSINNESS WITH THIS BANK !!!!
........ BEWARE !!!!!!”
