“Terrible customer service,I've been on the phone for the last 2hrs and 40 minutes. Went to my local bank today and was told to talk to the business team on line and here l am still waiting to talk to a real person.
I think it is time to take my business somewhere.”
“I am treasurer at a local church and from time to time need to get new people on or off our business account. The level of incompetence I've encountered with the Barclays Change Mandate Team is beyond anything I've ever experienced. The change process to bring on new people is stated to take 10 working days. I've so far experienced two occasions of three months and this year an incredible six months. Firstly you have to call them and that takes around 45 minutes just to get through. The robot will talk about exceptional call volumes but that ain't true because it's been like that for two years. When you do speak to a member of the team they will speak with authority, be very polite and get it totally wrong. So you ring back a month later and someone will tell you that they need something else (more signatures, more verification, whatever). 'We're sorry, but the first person got it wrong'. You follow through with that until the next occasion when you have to ring again only to find something else that's wrong. That something else might require an additional visit to a branch. If you can find one and have the time to go there, wait and finally be served by someone who knows less that the Change Mandate Team; then they may get it wrong too. The Barclays Change Mandate Team don't get in touch with you. They don't know their own processes. I assume no-one is trained in them. Certainly their processes were poorly written and never, ever tested. The six month's timescale I referred to above was not six month's of simply waiting. It was six months that included multiple visits to branch, half a dozen LONG phone calls and receipt of obscure meaningless letters from Barclays that worsened already muddied waters. The Barclays Change Mandate Team have zero consideration for their customers. I wonder if in the reverse situation they would like to be treated like this.”
“i have had a credit card with them for many years . just a waste of my time and my credit score . never have missed a payment or payed min. . now they just keep lowering my credit limit and in turn effects my credit score. i sugest steer clear of this bank.”
“Barclays. This will be repeated on every platform of social media. This Bank has £5000 of my money. It was transferred into my partners account in March. We now want to transfer it out to Bulgaria. Even though Barclays were given Mike's new mobile number in December last year, they did not update it. Cue: Unable to pass Visa online security.
Telephone bankings suggestions was go to branch. 2000 miles away. To update the phone number. We write to the CEO, the Client Relationship team Manager, Stuart Ferguson contacted us and helped, only he missed a digit on the phone number which has ultimately ended up with the debit card now blocked because Mike couldnt remember when he changed UK address (bearing in mind we live in bulgaria and it is a comms address only) we needed the cash for a transaction first thing tomorrow morning. After 2 weeks of trying to sort this out They now have the correct telephone number. Except no one has called us back on it and the money is still trapped and apparently simply transferring it back to my account or allowing an online transaction through a company that doesn't charge extortionate rates for the exchange and international transfer fees is seemingly impossible. After several hours of phone calls to every department, all a waste of time, an Email has been sent for a second time to the CEO and this will be going to the Ombudsman.”
“I've been with Barclays over 30 years, I recently had issues with fraudulent use of my debit card so went on my Barclays app to do online chat which was no use so I phoned them directly,I waited over 15 mins no answer, I finally had a return call following day saying they had cancelled my debit card and would send me a new one, it's been 5 days, now still nothing, so back on to chat which is a big waste of time then back to a direct call which I was told I'd be waiting another 30 mins plus to speak to someone,I received a new debit card on my app tried to use it from my phone but doesn't work?? have since been told Barclays haven't set this feature up even thou they keep advertising it on their app, tried again to ring Barclays told me on the app 24/7 service but when rang number only covered stolen cards so a bit of a lie of Barclays, lm having to use my Capital one credit card until my debit arrives and hopefully will work ,for such a large established company I'd expect better from them , after this poor communication and Barclays app shambles I will seriously be looking for another bank !”
“Barclays have given a good customer service today and I would like to thank Neelam for the help of solving my problem, very helpful and very quick at responding to my needs, very polite and dealt with all my problems...”
“Barclay has the worst customer service ever. Also they could care less about their good paying customers After making on time payments for 5 yrs they decide to close my account, and no not one payment was ever made late and always paid more than the minimum balance due, however I could care less its their loss not mine. Just a word of advice stay away from this company if you wanted to be treated fairly. I would give no stars if I could.”
“I tried using the Barclays app,due to the fact no one answers the phone!
I ended up going round in circles,talking to an A.I robot and ended up telling it to f##k off!!!
I ended up going in to my local branch.....moral of the story...Don't use modern technology to replace staff!!!you WILL lose customers”
“We wanted to use some of our hard earned money to purchase a vehicle. There was more than enough funds in the account but after online banking to transfer it there was no sign of it going out or even in pending. After over an hour waiting on the phone to speak to a real person I was told that it was being authorised and could take up to TWO weeks. I’m appalled, I can’t even spend my own money, disgusting. If I’d written a cheque it would have been quicker, like in the old days. We’ve banked with Barclays for 60 years but we’ll be changing very soon!”
“I have been trying for 4 days and spent 7 hours and 25 minutes on the phone trying to get through to someone in Barclays Bank. They are not answering their phone but guiding you to chat online on their app, however, their app needs an 8 digit number which they haven't supplied. I am once again holding, they advise for approx 30 minutes, however, it's going to be a lot longer than that and I'll probably be cut off after 2 hours.”
“In branch queue up to pay mortgage by transfer from my Barclays account.20 min
Get to the counter nobody knows how to do it !! Do staff receive training? I was asked to queue up again 40 minutes later still waiting
Wtf is going on ?”
“So far I wouldn't give a star, started by phoning, after all the button pushing etc 3 mins, says closed and cuts me off.
Another time I get through and was told she didn't know why contactless mobile payments had suddenly stopped working. What a mystery and that was that
Now trying chat and that is beyond a joke, they take ages to reply, clearly swapping between people and robots, asking same questions.
Given up and have applied for a new credit card with hopefully a company that has technology working. Time will tell”
“How archaic. Can't use mobile contactless after the first time. When speaking to customer service still got no answers as to why. Seriously considering closing my accounts and going elsewhere. They don't even support google pay/samsung pay on my samsung mobile. Surely in 21st century this shouldn't be an issue.”
“After 20 years I'm withdrawing my money to one of the new age banks and closing my accounts with Barclays, in an age of instant communication and transparency, they still operate in the dark ages. My most recent issue was the cutting off of access to my card while abroad with no notification via email, the app, or message leaving me quite literally high and dry in the middle of a city in south america with no money, leading to a difficult night of dealing with a very angry taxi driver I couldnt communicate with and walking hours to find my hotel. Barclays policy with fraud abroad is strictly through phone calls only...I mean I'm no Einstein, but if a customers outside of UK and the cards being used outside of the UK theres a huge chance they wont be able to accept phone calls, especially outside of Europe?? Hmmmm Barclays, might want to rethink this one (my network provider was charging at £1/min, believe me I had data turned off), anyway so apparently Barclays aren't that smart, fine. Next day online chat for 2 hours, told me to clean my chip first, explained again, thennnn they realised it had been blocked (what a great system for a huge banking empire that doesnt link up info between departments...I had to go through it all again a few days later and got told by somebody else it was a system error not fraud, complete shambles of misinformation when I'm explaing to the banking expert the info they have in front of them), one employee stopped responding for 3 days locking me in the chat so I couldnt talk to anyone else, I filed a complaint with 4 different employees who all lied and said they'd submitted it though when I enquired the next day (I was suspicious at this time) none of them had meaning another 2 hours on the chat app doing it all again. It absorbed the best part of 12 hours being given incorrect info, lied to, ignored, palmed off all a waste of time as Barclays "professional" opinion was they'd done nothing wrong. You'd think reading all the reviews on here Barclays would be trying to improve their customer rating but all they're interested in is protecting their own liability in situations like this and ignoring customers till they go away.”
“Terrible customer service, terrible policies. This is a lackluster bank and credit card company, which from the beginning offers nothing of value and nothing to benefit you. I’m not naive, I know banks are banks, but similar experiences and situations at other banks have been dealt with with professionalism and class, a stark contrast to my experiences at Barclays. I recommend going elsewhere for your bank/credit card needs.”
“I am unable to make another attempt due to returning to work and supporting my wife, (who has cancer and is currently home bound), looking after the dementia creature that now inhabits my mother’s mind, plus running the house etc. With the demands on my life, it will be April 2023 before I’m next off work and able to dedicate more time to redeeming my mum’s money. In the meanwhile, I received a rouge statement, and I noticed at least one direct debit is being paid out to companies. A debit I have no control over. I am unable to place a halt on them from the suppliers end, as its no longer possible to ask mum, “who is this company….” I can’t stop them on line and have insufficient time until 2023 to camp in the bank’s foyer, to wait and be ignored. Barclays have my mum’s money and are doing all they can to prevent her appointed P.O.A access to it.
I have no idea how much in eight months will be left, but they have finally won. I have to accept, (for my sanity), that Barclays are the worst of banks, care nothing for the little person and systems that are both overly complex (what is a pin sentry? No other bank uses such a device!) and the in-branch systems/staff uncaring. Order of queues mean nothing; they will ignore those waiting and whisk fresh arrivals off into the bank’s recesses. Its been along seventeen months, and in a well fought campaign by Barclays, I have to admit, I have lost.
I give up"”
“Do not try to open an account for a child /younger person on the video link , you will be wasting days ,it starts with 50 and on the way down it gets into technical difficulties and can't connect you to an agent so you start all over again . I have been doing this for hours . Do not bother going to the branch either because the appointments they give you are in 4 weeks time , absolutely pathetic service . I wish I had a bill with me and go to a different bank - that's exactly what I am doing on Monday . Wish there was an option to give no star because there was nothing in the whole experience to justify one star”
