Name: Barton Watch Bands
Rating: 4.36

“Not yet arrived”

Posted 3 years ago

Thank you for being a customer of Barton Watch Bands. We're sorry you had such a disappointing experience. Shipping is out of our control and this sometimes causes regrettable delays in delivery, or even lost orders. We strive for customer satisfaction and value your feedback to help us improve. We've made changes to our location and our customer service process, and we want to make sure that outstanding problems like this have been resolved. Do you still need to resolve this issue? If so, please email our support team again at info@bartonwatchbands.com. We want to make sure we've fixed the problem. If you simply need a refund or exchange, visit our automated returns portal here: https://returns.bartonwatchbands.com/ We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future. The Barton Watch Band Team

Posted 2 years ago

“I cannot rate something I am yet to receive... ordered on 7th Dec. Today is 9th Jan 2022.. still bo product. No updates given or follow up on delay”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Angela. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“Are you guys serious. It has been more than a month since the band has been shipped to my address and I have not yet got it. Tracking shows it is still in Brisbane. Here is the breakdown of the lousy service you guys are providing. 1. Shipment not delivered even after one month. 2. Shipment's port of entry should have been Sydney as I live in Sydney suburb. But the shipment's port of entry is Brisbane which is a city in a totally different State. 3. I wish I could have given you guys a negative 1 Million Star rating”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Haroon. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. It sounds truly frustrating. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“It hasn’t arrived yet”

Helpful Report

Posted 3 years ago

Thank you for being a customer of Barton Watch Bands. We're sorry you had such a disappointing experience. Shipping is out of our control and this sometimes causes regrettable delays in delivery, or even lost orders. We strive for customer satisfaction and value your feedback to help us improve. We've made changes to our location and our customer service process, and we want to make sure that outstanding problems like this have been resolved. Do you still need to resolve this issue? If so, please email our support team again at info@bartonwatchbands.com. We want to make sure we've fixed the problem. If you simply need a refund or exchange, visit our automated returns portal here: https://returns.bartonwatchbands.com/ We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future. The Barton Watch Band Team

Posted 2 years ago

“Not a good time to ask for a review as I still don’t have the watch band that I ordered and was told I would have for Christmas. It is now Jan. 4th and I have had no communication with anyone from Barton. I checked the status of the delivery with the UPS tracking number that was provided and it says they are unable to give me any information. Kinda worthless. So sorry I can’t review the product yet, just the poor shipping process.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Russell. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“I never received my watchband and have received no response from customer service”

Helpful Report

Posted 3 years ago

Thank you for your feedback. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“Never received the band”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Gabriel. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“Terrible ordered in November and never ever received my strap! Generally things arrive quick from them but not this time tracking doesn’t even show any information l!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Faisal. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“Terrible Quality. My first strap started to peel/tear after two days. I was sent a second and the same thing happened. I would not recommend.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Stefan. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“My watch band was backordered and I’ve had no response from Barton customer service regarding this or any other communication other than the handwritten ‘Backordered’ note on my invoice. So hopefully I do receive the product and enjoy it, but I can’t review it because I haven’t gotten it yet and I’ve had multiple requests from Barton to review it already.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“Haven't seen a watch band yet.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Willard. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“A shipping label was created for my order, however the item was never sent. I sent a message to customer service and have not heard back.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Rebecca. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“I placed this order a week ago, you assigned a tracking number to it last week, however it has not left your warehouse. This is a gift. Taking a week to ship is MUCH too long during the Holiday season! Please cancel this order ASAP. I just called to cancel it, the rep was very unhelpful. There was an issue with the call or the rep, he stopped speaking to me during the call. We were not disconnected, I was just not getting any response from him. You have my phone number on file from when ive placed my orders, however the rep decided that I wasnt worth a call back. I love your straps, but the customer service is not good at all, Im sorry to say.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jason. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“Ordered package December 8th. It's December 27th and it hasn't even shipped yet. RIP lol”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Isaac. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“I never received the item”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Tyler. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“I would love to tell you how awesome my new Barton Watch strap is, but the problem is I still haven't received it. We ordered it over a month ago and have sent an email to request a follow up on the delivery but are yet to hear back from anybody. Not great really.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Brendon. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“Had it 2 weeks and already delaminated”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jesse. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“Well seeing as I've had two different watch bands shipped and neither have arrived, I guess my review is 1 out of 5.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jake. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“Have not received a month after ordering. Company does not respond to inquiries about status of order or requested refund.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Lisa. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

“i’d love to rate this item, but since it still hasn’t shipped 20+ days after purchase, and there has been no word from y’all in spite of a couple of emails, i would say watch band unknown, customer service a very frustrating 1 star.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further. The Barton Watch Team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Barton Watch Bands Reviews