Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.18

2.2 Rating 186 Reviews

25 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.2

Based on 186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely horrible experience with ordering online during sale! Order was placed on Nov 18. Today is Dec 22nd. I didn’t receive anything! 2 customer support chats for 20 min each! 2 customer care calls 40 min and 15 min each. NOTHING! The people on the phone are clueless, nobody can’t tell you anything! But beggining of the problem is when you receiving the email confirmation that your order has been sent and after a week you checking the tracking number and it says that order actually never been even picked up! Because guess what - the items are out of stock! How can you “ship” something that is not on stock and send the shipping confirmation email! LIE! Then in the phone we are doing adjustment to the order to make sure that all items are on stock, I’m receiving the email confirmation again and guess what - same story! What waist of time! What are unprofessional people, system and all company itself to put customers through this hell for the hand soap lol. What a joke this business is! Shame! ”

Helpful Report

Posted 2 years ago

“I have had the worst experience ever with BBW. I ordered 13 candles for candle day sale at $9.95. 1 week later I got an email that my order was updated and turns out of my 13 candles ordered only 3 will be arriving. I called the corporate office and they advised they could not see the reason my ordered was cancelled but could only apologize. I asked if they could send me a coupon to go nd get more candles for the same price since I very well would have had more success going to the store vs. ordering online. BBW led me to believe that being a member included an exclusive perk like ordering early but more than half my order will not be sent and no one can explain why. To add insult to injury the call disconnected twice while i was speaking to a rep. Thi place is horrible. I would think since the name is so big they would have better customer service and recovery methods for customers. This will be my last package ordered online and after my horrible experience with customer service department, I will not be patronizing this brand anymore. There are so many other local candle companies with better service who appreciate their customers. This brand has gotten so big they seem to no longer care about the people who fall through the cracks.”

Helpful Report

Posted 2 years ago

“Hamburg store in lexington, KY. had the worst customer service. I forgot my phone in car, & cashier refused to pull up my account & give me sale price on item.”

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Posted 2 years ago

“Good Evening Everyone! I had to write a review today. I visited the Bath and Body Works in Fayetteville , GA today. Mr. Craig helped me out. He was patient with me as I tried to download a coupon and assistant me with my purchase. I truly appreciate the customer service today.”

Helpful Report

Posted 2 years ago

“B&B your customer call center sucks. When given option to choose country like U.S. at least have option for caller to speak with a person that speaks clear English and actually understand what the customer needs. So tired of being told after a purchase to call your customer service number and no success.”

Helpful Report

Posted 2 years ago

“B&BW deserve negative stars. Terrible customer service. I am (was) a rewards member. I ordered for store pick up Nov 22, planned to pick it up on the 24th, day after Thanksgiving. I got Covid and was sick until today. I went today to pick it up, Nov 29th. 6 business days after order. I arrive to learn they gave my order away …with zero notice. I have no recourse. I called 3 days ago and asked if I could have someone else pick it up for me due to illness. Nope. Had to be me. So I could not send anyone on my behalf?? BUT they eagerly gave my order to someone else …who took it to their house????? All my gifts were handed to someone else and the things I ordered are no longer available. They offered me a $20 e-card??!! Ridiculous! I just deleted the app and will never go near this snake oil, bait and switch, false-advertising faux business ever again. They sell nothing that I can’t get at 50 other stores who actually treat their customers like they want them to be patrons.”

Helpful Report

Posted 2 years ago

“I like the scents. But the cost is extremely high and you can't ship to store to save the shipping costs, so that makes it even higher to purchase. I think I need to go back to buying airwick and glade.”

Helpful Report

Posted 2 years ago

“After 15 plus years of purchasing over 100.00 per month, I will never shop here again. Customer service rep. was horrible to me. No thank you to Bath and Body works customer service.”

Helpful Report

Posted 2 years ago

“Hi could you please bring back the cucumber melon hand sanitizer and hand and body lotion. The best”

Helpful Report

Posted 2 years ago

“Ordered items were damaged on transit and then asked for them to send me the same items again. They said they were not available and I had another person order the same items and were able too online. They are liars!!!”

Helpful Report

Posted 2 years ago

“A valuable customer that was upset to hear that we cant make exchanges now without receipts after i drove a good bit to there location or if we dont have a receipt we would have to pay the balance why so they can make extra money yhis store was in my top 5 vut they just lost my business and on top of it none of the cashiers are explaining this new policy or even asking if we need a gift receipt knowing people buy gift from here for a lot of different holiday EX ANGRY CUSTOMER”

Helpful Report

Posted 2 years ago

“I love shopping online at Bath and Bodywork. It is always a great experience everything arrives perfect.”

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Posted 4 years ago

“Shipping is taking forever”

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Posted 5 years ago

“Love the half price sales.”

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Posted 6 years ago

“I love their sale prices and products. Candles especially have a great scent and stays until end of candle.”

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Posted 6 years ago

“I found a retired fragrance online only I was so happy and excited I've made of a large purchase even though the store is less than 1 mile from my house the only way I can get one of my all-time favorite fragrances was to order it online I came with a neat 20% off and I took advantage of it thank you so much”

Helpful Report

Posted 7 years ago

“Alerts to special deals, reminders also”

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Posted 7 years ago

“Easy to use web site and always a fast delivery.”

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Posted 7 years ago

“Love their products and also the service was nice and helpful. Their 3-wick candles- amazing!”

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Posted 7 years ago

“My daughter has been purchasing candles from White Barn for a couple years now. The scents are amazing and last a long time. There are many candles that smell nice before being lit, but these are amazing as to how long they last and how nice the variety of scents there are! So, with all the deals this year, Christmas has been very special with a wide variety of candles and scents! Love, Love, Love the candles and scents!”

Helpful Report

Posted 8 years ago

Bath and Bodyworks is rated 2.2 based on 186 reviews