Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,274 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

Questions

Metrics

4.0

Based on 2,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Bax Music made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Merchandise incomplete/damaged, slow customer service ignores request for replacement I purchased a Roland TD-27KV-E drum set from Bax Music on 7/10/22. The set was sold as "B-stock", which is merchandise in very good condition with signs of use, as is the case with returns/demonstration models. However, the Roland TD-27KV set looks like it has been used for a very long time (years). It shows heavy signs of use, including: - scratches on the underside of one pad - heavy wear on the bass drum module (the module no longer recognizes every hit; the hitting surface needs to be replaced) - large (water?) stain on the snare, the electronic snare seems to have gotten wet - missing wing screw for mounting the module: the module cannot be installed tightly - unpleasant smell (especially the cymbals): The set smells like it was used in a smoking environment These defects were not visible in the photos shown in the web store (the photos were of low quality). In short: I paid a price for B-goods, but did not receive B-goods, but intensively (and presumably long) used goods with heavy signs of use. The condition does not correspond to the price paid. Accordingly, I emailed customer service asking them to replace the damaged/incomplete parts (bass module, scratched pad, snare head, wing screw, odorless cymbal/hi-hat) or adjust the price to reflect the condition. After five days of waiting (a previous request had taken two weeks to process), "customer service" responded. However, instead of responding to my request and providing a replacement for the missing/damaged components or at least a price reduction, they just replied curtly that I should send the drum set back - without providing me with a return form. So now I am supposed to pay for Bax Music to deliver goods that do not match the condition stated on their website. Since it is a 40 kilogram drum set, it has to be shipped as bulky goods/freight, which costs me another vacation day, since DHL picks up such large pieces in a time window of several hours. And this is only because Bax Music refuses to exchange the missing/damaged components for working/undamaged ones. I should have listened to all the bad reviews. Never again, absolute warning to anyone considering buying here! Update: On Nov. 23rd a Bax employee named Jamie offered a partial refund of 100 €. Still waiting for a refund/reply. They completely ignore my messages.”

Bax Music 1 star review on 3rd January 2023

Helpful Report

Posted 2 years ago

“Very fast delivery , great price”

Helpful Report

Posted 2 years ago

“Fantastic product at an amazing price. Delivery was prompt and as requested. Guitar arrived in perfect condition ready to play! Highly recommended!”

Helpful Report

Posted 2 years ago

“Excellent! That’s my around experience Gibson hard case, the price best around, the delivery bang on when they said. Would highly recommended..”

Helpful Report

Posted 2 years ago

“We all knew about the Postal Strikes so to advertise delivery before Xmas on their website was willfully and knowingly untrue as it is now the 29th and the Parcelforce tracking hasn't moved since 21st Dec. Why did they use Parcelforce!!! It's just incredibly disappointing that BAX choice to use provide fantastical and fictitious delivery dates to illicit additional pre-Xmas Sales particularly as I could have ordered the item from other suppliers who were guaranteeing pre-Xmas delivery with non-Royal Mail Couriers which I'd assumed BAX was using and yes BAX certainly made an "ass" out of me. I will never use this company again due to their ineptitude and misleading advertising. Furthermore I emailed them about this and they completely ignored me, hence this review.”

Helpful Report

Posted 2 years ago

“Ordered bass guitar for my son before Christmas. It came within two working days as promised. Very well packed, good quality and beautiful colour. Son very happy.”

Helpful Report

Posted 2 years ago

“Ordered a guitar case just before Christmas, it arrived really quickly. It's perfect quality, really impressed 😁”

Helpful Report

Posted 2 years ago

“Brilliant customer service. I ordered on line and wanted the item to go to a different address. That was simple but I forgot to change the name as well. I phoned Bax and the phone was answered quickly (bonus) and the name was changed with no problem at all. I was well pleased.”

Helpful Report

Posted 2 years ago

“Great bit of kit. The added Bluetooth makes playing your music from other sources a brilliant option”

Helpful Report

Posted 2 years ago

“Lovely piano lamp , delivery was prompt, excellent service thank you”

Bax Music 5 star review on 27th December 2022

Helpful Report

Posted 2 years ago

“Absolutely brilliant in all aspects of service, pricing, delivery and communication. No hesitation recommending Bax.”

Helpful Report

Posted 2 years ago

“Arrived in time Good trader.”

Helpful Report

Posted 2 years ago

“Really pleased with my purchase my sons face lit up on Xmas day when he received it,thank you”

Helpful Report

Posted 2 years ago

“Lots of choice. Competitive prices. Easy ordering. 3 purchases this year. Good communication. Newsletters and tempting discounts. Fast delivery (when Parcelforce is not on strike). ;)”

Helpful Report

Posted 2 years ago

“Kustom KG-1 amplifier ordered. Promptly delivered. A power cable was also included by Bax without charge although a cable was already provided with the amp.”

Helpful Report

Posted 2 years ago

“This was the first time ordering from Bax Music, and you never know when finding a company on the Internet what might happen. There need have been no concerns. The order was promptly acknowledged, the piano stool arrived on time, and it's everything I had hoped it would be, so if needing anything music-related then using Bax will be a go-to from now on.”

Helpful Report

Posted 2 years ago

“You have requested we review our product today, it’s still at the postal depot been there since 15th Dec now the 20th Dec, 5 days, no update given, no way of contacting the delivery company by telephone , as there is not an option to speak to a person, and we paid for this delivery service”

Helpful Report

Posted 2 years ago

“Absolutely superb guitar. I truly can't believe the quality of this instrument, honestly, I've paid much more in the past for guitars and they haven't been as well presented as this one. Well done Bax Music you really deserve high praise and I shall certainly be using you again. Best wishes to all the staff......Bob Davies.”

Helpful Report

Posted 2 years ago

“Arrived from the neverlands full tracking information provided regular updates all ok no damage customer service support email very poor didn't respond to me at all other them that 5 stars for the delivery and product”

Helpful Report

Posted 2 years ago

“Quick delivery, very well packaged, excellent product, no guitar like a fender, good price”

Helpful Report

Posted 2 years ago

Bax Music is rated 4.0 based on 2,274 reviews