Beauty Base Reviews

Name: Beauty Base
Address: Unit13, Space Business Park, Abbey Road, Park Royal, Unit13, Space Business Park, Abbey Road, Park Royal, London
Rating: 4.69

4.7 Rating 6,519 Reviews

93 %

of reviewers recommend Beauty Base

4.7

Based on 6,519 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 963 5940

Email:

online@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal,
Unit13, Space Business Park, Abbey Road, Park Royal
London
NW10 7SU

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Beauty Base 3 star review on 20th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the smell is ok but didn't last long its looks fake”

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Posted 6 years ago

“I ordered an only the brave perfume, but I received the fuel for life one instead, I had purchased this for a birthday gift and it wasn't delivered. I had emailed customer services a couple's of times but the feedback I had been given just annoyed me and the process was tedious, the only reason I'm giving 2* is because when I spoke to the director he was extremely helpful and sorted out my problem quickly and efficiently.”

Helpful Report

Posted 6 years ago

“I ordered a product a week ago still not received it . The link to check the progress of the delivery doesn’t work . The two stars are for the quick response of the email I sent to find out when the delivery would happen to be told it’s still in a mail centre”

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Posted 6 years ago

“Your website claims delivery within 3-5 working days. My order did not arrive within this time. Also, when attempting to track the order there was no indication the courier used, and the courier had not registered the order, so could not track!?”

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Posted 6 years ago

“Perfume was fab just a shame the lid was broken!”

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Posted 6 years ago

“Delivery takes too long, there’s no tracking service”

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Posted 6 years ago

“Unable to give a review as I am still waiting for this to be delivered sorry ordered for wife's birthday which is tomorrow so no perfume sorry to say”

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Posted 6 years ago

“Good arrived safely. Only thing lets this down massively was it said if you spent a certain amount delivery was free this was a LIE!!! I GOT charged twice for 2 items i emailed the company 3 times to ask why and i am still nearly 2 weeks later awaiting a response.. Very unhappy”

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Posted 6 years ago

“Items were wet inside the bubble wrap, the bubble wrap and the box they were packaged in were not. Very off putting when it's toiletries and something you are going to use on your face.”

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Posted 6 years ago

“The message was hard to find and was just a very small piece of paper folded really small into a corner of the gift, my friend who I made the purchase for contacted me because she had received the parcel but as she couldnt find a note and my address appeared on the billing receipt she was not sure whether to open it! I had to tell her what the message should have said which totally ruined the surprise. Not happy.”

Helpful Report

Posted 7 years ago

“I bought perfumes on promotion but your website wouldn't allow me to add more than 3 items and as a result I had to do 2 separate orders and pay delivery charge twice”

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Posted 7 years ago

“Basically I orthered a £2,99 item online and end up paying £6,94 when the delivery was only £3,95. I wasn't aware of the £1,64 VAT until making the payment. Customers MUST be informed of any other charges before authorising any payment!”

Helpful Report

Posted 7 years ago

“We Ordered an item that was pictured and described on the website, A Britney Spears Body Souffle, firstly I wanted to order enough to get free postage but was limited to only 3 for I had to pay postage When the items arrived they were wrong, not as pictured or described I contacted customer services who abruptly said they would look into it and I would get a call back, but all I got was an email apologising that the item was not available and info on website was wrong and so to return items via prepaid postage attached for a full refund, I questioned the lack of helpfulness via email as this was not what we wanted as it my wife uses the "wrong product" send so we were happy to keep them but thought they could still done the full refund including postage was it was a big advertising mistake on there part but didn't receive a reply, I think they could have done a better job of satisfying the customer”

Helpful Report

Posted 7 years ago

Dear Russell, It was an error on our website is now updated and we apologies for the inconvenience caused on this matter. Kindest Regards Beauty Base Online

Posted 7 years ago

“I still haven't received the item I purchased on 10th December and it is now 18th.”

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Posted 7 years ago

Dear Customer, Parcel for this order was returned back to us by Royal mail as there was no one at the property to receive/sign for the parcel. We issued a refund against this order. We apologise for any inconvenience this may have caused. Kindest Regards, Beauty Base Online

Posted 7 years ago

“I buy many times from 75 £ up and no discount no small present nothing....not nice at all and i eed to wait almost 7 days to recieve rhe parcel!!!”

Helpful Report

Posted 7 years ago

Dear Customer, Due to festive period courier companies were experiencing huge volume of deliveries which caused delays. Please sign up to our weekly news letter for weekly offers and discount codes. We offer a free sample on each order which is packed in the parcel. We apologise for any inconvenience this may have caused. Kindest Regards, Beauty Base Online

Posted 7 years ago

“I haven't received my parcel and I'm disappointed as it is a Christmas present.”

Helpful Report

Posted 7 years ago

Dear Customer, This parcel was successfully delivered. Due to festive period courier companies were experiencing huge volume of deliveries which caused delays. We apologise for any inconvenience this may have caused. Kindest Regards, Beauty Base Online

Posted 7 years ago

“The delivery takes a very long time. Other retailers like yourself offers faster , much faster delivery. I missed my family functions because of this as all three things which I bought came later then expected.”

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Posted 7 years ago

“Ordered a perfume and it was in stock. A few days later I receive an email saying they will not be sending it and the money was put back into my account. That's now a Christmas present I will not be receiving.”

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Posted 7 years ago

Dear Customer, We are sorry to hear about your concern and apologise for the inconvenience this may have caused. Kindest Regards, Beauty Base Online

Posted 7 years ago

“An aftershave gift set was ordered , on arrival the gift box was scruffy and damaged .”

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Posted 7 years ago

Dear Customer, We are sorry to hear about your concern and apologise for any inconvenience this may have caused. Please report any damages to online@beautybase.com or 02089635940 and a member of a customer services team will help resolve the issue. Kindest Regards, Beauty Base Online

Posted 7 years ago

“My friend brought the same perfume and her smell was totally different compare to my. The perfume I purchased didn't even last for an hour.”

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Posted 7 years ago

Beauty Base is rated 4.7 based on 6,519 reviews