Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,329 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a new Silentnight Mattress on line from bedstar. I ordered the product on a Sunday evening and was totally amazed when I was advised of a free of charge delivery slot for tuesday! The on line ordering process was very simple and saved me time and money trailing around shops. I received a text after the on-line sale advising that the following day I would receive a time slot after 7.00 am by text as I didn't specify a time slot when ordering as I was available all day. The next day as promised I received a text advising of an AM delivery slot. Then 10 minutes before delivery I received a call from the driver assistant advising that they were 10 minutes away. perfect service and stress free!!”

Helpful Report

Posted 8 years ago

“I was kept informed of my bed delivery and the men rang me to let me know when to expect them. Overall, extremely good and pleasant, helpful men. Just hope my delivery and informing of time to be expected goes as well tomorrow as I won't be here - a nominated, named person will be here to accept my delivery.”

Helpful Report

Posted 8 years ago

“Having just ordered and paid online from a rival company, I was then told delivery would be a month so cancelled the order.I contacted Bedstar to explain the situation, (I needed the mattress urgently as mine had broken. My order was dealt with courteously and efficiently and because they had one in stock, delivery is due in 2 days' time, (and it's the same price as the rival firm!). I received a confirmation text then a call advising after-care deals and disposal of my broken mattress. Excellent service for sure.”

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Posted 8 years ago

“Ordered mid morning and it was delivered in less than 24 hours, with a phone call after ordering, texts to give me delivery slot, and a call from the driver when en route. Offered to unpack etc. Price was comparable with others and lots of choice on their website. I wish every firm was this good!”

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Posted 8 years ago

“Easy to use website design easy to arrange delivery date and had txt messages on the day of delivery advising eta delivery men were very helpful, the mattress was the best purchase we have made in years and has improved my health, no more lower back pain, and improved my sleep patterns. Excellent purchase.”

Helpful Report

Posted 8 years ago

“Very impressed with this company ordered a mattress. Delivery drivers in constant contact throughout morning to let me know when they would arrive. Delivery was professional. Company also texted and phoned the day before delivery to make sure everything was ready. Would definately use again.”

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Posted 8 years ago

“i accepted delivery of my mattress yesterday! very pleased with it, got recommended by my neighbour. thankyou for the excellent service”

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Posted 8 years ago

“well done on a great service my bed arrived this morning and now fully installed. good advice and delivery was excellent. Thanks again”

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Posted 8 years ago

“Yet another great purchase. Lovely leather look single ottoman bed with separate mattress. Delivered when said. Really friendly delivery guys. Have bought previously from Bedstar and will most certainly be buying from you again. Great items, great price. Thankyou.”

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Posted 8 years ago

“We love our new bed. We feel like superstars having our velvet bed with the TV which we can bring up at the tough of a button. Good price, quick delivery and good instructions to build it.”

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Posted 8 years ago

“Ordered our bed after being let down by a well known bed company. The bed was delivered when they said it would be and was in perfect condition. The two gentleman carried it upstairs for me. I was delighted with the bed it is extremely comfortable and was also an incredible price. I will be ordering my next bed when needed and would not hesitate to recommend the company to friends and family. Excellent.”

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Posted 8 years ago

“The quality of the product was excellent”

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Posted 8 years ago

“good sevice excellant mattress ,but you didnot send free pillows”

Helpful Report

Posted 8 years ago

“The delivery arrived exactly as promised, the guys were brilliant, so helpful. I had paid the extra to have the old unit taken away but they didn't have room on the van. But it was arranged with minimum fuss it would be picked up the following day, and it was. I would definitely use this company again. Five stars all round.”

Helpful Report

Posted 8 years ago

“A new mattress inside of time stated...placed on bed and old mattress taken away....”

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Posted 8 years ago

“Good communications about the delivery, which arrived as promised.”

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Posted 8 years ago

“Great quality bed my daughter loves it! The storage is fantastic and it lifts really easily to access the storage very happy”

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Posted 8 years ago

“Quick and easy ordering process. Bed was scheduled for delivery really quickly and I loved the fact that they updated you on the progress all the time. Great to be able to know when the delivery was arriving rather than having to wait in for a whole day.”

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Posted 8 years ago

“The bed is comftable as well as the mattress easy to put together, delivery was fast and in the expected date, when the drives came they whrre helpful and polite.”

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Posted 8 years ago

“thank you, all received now and ready for bed! big thanks to Stephen for all his help im really pleased with the mattress and all went without a hitch.”

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Posted 8 years ago

Bedstar is rated 4.0 based on 1,329 reviews