Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slightly slow delivery but very impressed by the Breasley foam mattresses. Took less than 24 hours to get to correct shape once unpacked. Smell not too bad and protectors of reasonably good quality.”

Helpful Report

Posted 9 years ago

“No review to leave as still yet to receive my order which was placed on the 31-08-15 & it's now the 23-09-15 with a hope that I might get it by the end of the month! No order info provided at any point until I had to chase up.”

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Posted 9 years ago

“Very pleased with bed. Great value for money considering the same bed in other shops are more expensive. Just be careful on assembly to check which side you want the bed to open as instructions are very clear.”

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Posted 9 years ago

“The bed delivery was all on time, and the bed itself is excellent. Great quality and simple to put together.”

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Posted 9 years ago

“Mattress is fantastic so comfortable, delivery excellent, you have a choice of delivery days even a Saturday morning slot which we chose, delivery men very helpful and carried mattress up to bedroom. I would recommend a Bedstar mattress to anyone.”

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Posted 9 years ago

“Reasonable prices, with a lot of choice. Fast delivery.”

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Posted 9 years ago

“Bed was of decent quality , delivery was quick and on time to Scotland thanks”

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Posted 9 years ago

“Excellent price, excellent bed, excellent service including next day delivery.”

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Posted 9 years ago

“Bought a Kaydian walkworth bed that i'm very pleased with . the finish is excellent and looks for expensive than the price tag! delivery went without issue and happy all round. Bed took awhile to put together but cant knock the service.”

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Posted 9 years ago

“Bed arrived damaged, although we didn't find this out until we came to unpack it later in the afternoon. Contacted customer services who said we had to fill in an online form which we did. We have now been chasing for over 2 weeks and we still have no idea what is going to be done. Very disappointed that we have an expensive bed that we are unable to use, and no idea of when it will be sorted.”

Helpful Report

Posted 9 years ago

“The 2-3 week delivery was 5-6 weeks, the bed had damage which was from the manufacturing side and some bits missing. Overall this is why I gave a rating of poor. However I cannot fault the follow up from Beth at Bedstar, she bent over backwards to sort it out for me, I had the missing fixings within 24 hours and we resolved the issue of the damaged bed. I have now put it up and am very pleased with it, so thanks to Beth a bad situation was put right.”

Helpful Report

Posted 9 years ago

“Had a mattress delivered on Monday morning and it was a very efficient service. The men took it to my room and set it up for me. The mattress is very comfortable and well worth the money.”

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Posted 10 years ago

“AVOID at all costs and spend your money elsewhere. I would give them no stars if possible. Bed delivered 4 months ago with no instructions, damaged in several places and delivery men ruined my hall, stair and bedroom carpet. 4 months on... STILL trying to get it sorted. Appalling customer service and sincerely shocked that a retailer can operate in this way.”

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Posted 10 years ago

“Excellent service and value, the product is of good quality and fit's tightly together and looks great in place, courier delivery was polite and prompt, will definitely be using Bedstar again.”

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Posted 10 years ago

“Having ordered and paid for my beds, they failed to arrive on the 13th August as arranged.The lady on the delivery desk was as helpful as she could be but 1 of 7 packages had been sent elsewhere. I discovered this after 2 if not 3 phone calls to your centre. I arranged for them to be delivered the following Thurs 20th August. As we had to return to Birmingham on the 13th having made a special journey to receive it and put it together before our move on the 20th. I received a phone call on the 14th from a delivery man who was trying to deliver them when I had explained that we would not be there. They arrived today 20th August the delivery man was unhelpful - when asked if he could help my 78 year old husband carry them upstairs, he replied - no am not insured. We opened the packages and there is only one page listing parts and giving instructions for the top bed only. There are no instructions for the bottom bed. We will be ringing tomorrow to ask for the missing instructions. WE ARE NOT IMPRESSED WITH THE QUALITY OF YOUR SERVICE OR THE FIRM YOU USE TO DELIVER YOUR GOODS - WE FEEL SOME RECOMPENSE SHOULD BE MADE FOR OUR WASTED JOURNEY OF 168 MILES ROUND TRIP AND THE INCOMPLETE INSTRUSCTIONS. WE ARE STILL NOT ABLE TO USE THE BEDS. WE ARE UNLIKELY TO USE OR RECOMMEND YOUR COMPANY AGAIN.”

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Posted 10 years ago

“Great bed for the cost, really pleased with it! Delivery was a bit of a saga though.”

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Posted 10 years ago

“Due to some back problems, we decided to ditch our current expensive memory foam thing and try a conventional 3000-spring firm mattress. What a massive improvement! Great price and delivery time from Bedstar and the boys got it up to the bedroom in our very tight cottage with super skill. Thanks.”

Helpful Report

Posted 10 years ago

“Beds are great but delivery was shambolic! Requested delivery (on a Thursday) and arranged someone to be in house all day , beds never showed up. When I emailed the depot they told me they were not being delivered today. No-one attempted to contact me to advise. Arranged for them to be delivered on the Saturday but they turned up on the Friday and by chance someone was there to receive them. No communication, and so frustrating.”

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Posted 10 years ago

“Good bed very comfotable and fits into our four foot gap. The draw at the end seems to stick out a bit so dosn't lay flush with the bed. Well worth the money and fast delivery.”

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Posted 10 years ago

“Excellent communication from start to finish. Very happy with my new mattress think the hubby likes it too!!!”

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Posted 10 years ago

Bedstar is rated 4.0 based on 1,330 reviews