Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

Questions

Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit awkward to use. Reminded me of the frustration of buying online in the early days of internet shopping. I had to enter my details three times. It was nice to be offered a discount code when I first went on the website...but I put in all the details of myself, the recipient and the discount code. It didn't work the first time so put them in again. Then it needed me to register and enter everything again and then gave no space for the discount code so I had to pay full price. I would have preferred the discount not to have been mentioned at all than to be touted then denied at the last minute! Other than that... it was bought as a gift, requested from this website. It arrived on time and the beer was apparently nice.”

Helpful Report

Posted 9 years ago

Hi Ellie, The discount code is emailed to you after you have signed up to the email - this should be instantly but does sometimes end up in people's junk file - we can issue you the refund that you missed out on cheers Louise

Posted 9 years ago

“Ordered a few bottles as I had a gift card. Found out after my credit card bill came in that they did not deduct the credit from my gift card. There is an option (not well placed) on the cart page that you must enable to allow your gift credit to be deducted. Maybe someone somewhere thought this was a feature but it's not intuitive and I've obviously made the mistake. I feel despite this the service has been very good and I'm not punishing beer hawk with a reduced review because I made a mistake - the website really needs more polish and the checkout process is clunky and awkward. Can't fault the beer though, they sell what I like, prices are fair and the delivery itself is always going to be costly with heavy beer bottles - still gets to me that it's about the price of 3x beers though.”

Helpful Report

Posted 9 years ago

Oh no connor, Did you get the value refunded or are you happy to use the gift card for a second purchase cheers Louise

Posted 9 years ago

“Tasted 6 beers from 4 different brewers so far and already spotted a common denominator. All these beers were actually pretty "hoppy", as in all having a midly unpleasant bitter aftertaste. Apart from this, not bad beers, but had better. In terms of value for money, also not he best: had a £20 voucher, still ended up paying £23 with delivery (which was delayed by a day then delayed on the second day as well) for 12 33cl bottles and 3 cans. If I had paid £43 for these, would not have been very happy. At nearly £3 each, it's not worth it in my opinion. Especally when you can pick up some decent ales in most supermarkets for around £2 a bottle.”

Helpful Report

Posted 9 years ago

“I think this is a nice idea, but it's not very well executed. My dad had a lot of substitutions in his which resulted in about half of the beers not being very nice. One was a cherry beer and one was a chocolate beer. He gave them both a go but said they were disgusting. I think if they're gong to be sold as craft beers, they should be ales, not fruity lagers etc. So I'm a bit disappointed.”

Helpful Report

Posted 9 years ago

“I don't dislike Beer Hawk, its just that other online beer companies have a wider range and quicker delivery, so generally I order from them nowadays instead. Purchased this time as got a voucher for Christmas.”

Helpful Report

Posted 9 years ago

“Sent two incorrect bottles in an order of 8 bottes. fixed it by giving me a voucher to use on my next order”

Helpful Report

Posted 9 years ago

“The beers were really good and the person I gave them to as a present loved them. HOWEVER, delivery was just terrible (not delivered when they said it would; bell was not rung; box was left on doormat where anyone could have taken it). I complained and I was just told that the report by the person who made the delivery differed. Good beers, bad customer service.”

Helpful Report

Posted 9 years ago

Hello Im sorry that you experienced bad service on delivery - the couriers have been spoke to about this issue on your order - louise

Posted 9 years ago

“I found Beerhawk via Quidco. The range of beer is modest and the prices not especially great, though free delivery for a £50 order is decent enough. However, there appears to be no possibility of getting cashback via Quidco. Whose fault this is, I don't know, but it's not not bothering going via that route.”

Helpful Report

Posted 9 years ago

“Great selection of beer, but I'm afraid your website is a nightmare to navigate. Menus popping up unbidden, pages failing to load, and the payment section took three goes to actually process my selection, all in all an off-putting experience I'm sorry to say.”

Helpful Report

Posted 9 years ago

Oh no, thats no good at all. I.T are on the case to sort thi out for you and ensure that it runs smoother thanks for letting us know - Louise

Posted 9 years ago

“service good, cost on the high side though”

Helpful Report

Posted 9 years ago

“Cannot comment since it was gift for someone else. However, the delivery went badly wrong”

Helpful Report

Posted 9 years ago

“Initial delivery didn't arrive. I E-Mailed and was told to give it another 48 hours. Still nothing. I phoned and was told you would chase the courier and E-Mail me the result (this was Friday pm, a week after the initial delivery had been due). E-Mail arrived on Monday morning saying a 2nd delivery had been sent. It arrived on Weds. Courier company not great. Lady who I spoke to, very helpful.”

Helpful Report

Posted 9 years ago

Hi Chris, sorry about the issues that you have had with the courier - I have gone ahead and refunded your delivery to your card as a gesture I hope this goes some way towards putting things right

Posted 9 years ago

“My delivery didn't arrived on the day I had paid for, was fobbed off by staff until the Monday when it was sorted quickly, efficiently. Could have been so much better, hopefully next time!”

Helpful Report

Posted 9 years ago

“Product was good but spoiled by the delivery. Was told to expect the delivery on a specific date and time (great I thought) so waited in, only to then receive a message delivery had been cancelled. When it was delivered it was left outsider the front door in clear sight of anyone passing and in the rain to all the package was damaged. In the order I left instructions where to leave the package in a safe dry place if no one was in.”

Helpful Report

Posted 9 years ago

“"Normal" only because lack of communication.”

Helpful Report

Posted 9 years ago

“Hi one of the three boxes was soaked through and looks poor, will dry kind regards Andrew”

Helpful Report

Posted 9 years ago

“Really nice beers but quite expensive and too many half bottles”

Helpful Report

Posted 9 years ago

“Delivery was a bit of a farce. Only box 2 of 2 was initially delivered. Spoke to two people in customer services, and given different explanations. The second one was right: the first box just turned up a day later. All fine, just poor communication around the delivery.”

Helpful Report

Posted 9 years ago

“Loved the idea of a selection but was disappointed by the strength of a lot of the beers in that I prefer them to be below 5% and the majority were 6-6.5. This may be due to a my misunderstanding of what I was ordering.”

Helpful Report

Posted 9 years ago

“In line with many other reviewers on this website, my summary is "great beer, shocking delivery". Why Beerhawk persist with using UKMail as their courier mystifies me. Lost deliveries, late deliveries, damaged deliveries. Woeful.”

Helpful Report

Posted 9 years ago

Hello I have just sent you a direct email about the order and delivery issues that you experienced Louise

Posted 9 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews