Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,861 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

Write Your review

Tell us how Beer Merchants made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 25 cans of Big Wave, and received bottles. Not a huge issue in the grand scheme of things but at first I assumed it might have been a stock issue, but I didn't receive an email about it, so maybe it was human error by the person who packed the order. It was well packed and all in good condition so thumbs up for that. Would definitely order again.”

Helpful Report

Posted 7 years ago

“mostly good, and nice prices. shame items that were shown as available turned out not to be in stock when purchased.”

Helpful Report

Posted 7 years ago

“Delivery was prompt but asked for it to be left in desigbated safe place if not in. But box was left with neighbour.”

Helpful Report

Posted 7 years ago

“The order was sent out quickly and the products were good. The website is good but it could be slightly easier to choose products.”

Helpful Report

Posted 7 years ago

“Fast delivery. Good communication on order for out of stock beers.”

Helpful Report

Posted 7 years ago

“Delivered quickly as usual. Bottles packed well for transport. The reason I'm not giving five stars is because of the way that the unavailable beer was handled (just a biro mark on the packing slip, and no comms until I chased up. They had refunded the requisite amount that they'd charged me for the bottles, though).”

Helpful Report

Posted 7 years ago

“The first thing to say is that the beer was delivered very quickly and efficiently with good communication. You have an impressive range of rarer beers which makes getting the latest releases to the UK a fun task. My only gripe - and the only reason I haven't given a 5 - the online experience isn't as simple as it should be. I'd like to be able to filter beer by availability rather than seeing everything you've ever stocked. Secondly the ability to increase / decrease the number of items in a basket is slower than it should - especially if there is a timed window for how long something can sit in the basket. Overall I'd highly recommend for people wanting bulk orders and rarer beers”

Helpful Report

Posted 7 years ago

“Great product selection and good customer service. Only criticism is that when one of the products were out of stock I was only emailed and missed it so delayed the delivery. A quick call would have sped up that process. After all you do ask for a phone number. Tom McCredie”

Helpful Report

Posted 7 years ago

“Free postage is always a bonus - when you get it!”

Helpful Report

Posted 7 years ago

“Prompt delivery as ordered”

Helpful Report

Posted 7 years ago

“Good product range and effeciant delivery service”

Helpful Report

Posted 7 years ago

“You sent emails very quickly so that I knew what was happening. Dispatch was quick.”

Helpful Report

Posted 7 years ago

“Very quick delivery and reasonably priced”

Helpful Report

Posted 7 years ago

“The systeem allowed me to order beers that were out of stock which complicated my order, that could be improved. Customer service was good though.”

Helpful Report

Posted 7 years ago

“Great selection, speedy delivery! :)”

Helpful Report

Posted 7 years ago

“The ordering process was easy and the delivery was quick, so all round a good experience.”

Helpful Report

Posted 7 years ago

“Easy to find and buy the object.”

Helpful Report

Posted 7 years ago

“Good selection of beerbeer, only disappointment was a couple of beers I ordered they didn't have in stock, instead of letting me know they put my account on hold which resulted in the beers being delivered slightly later than expected but other than that was well pleased and will use again”

Helpful Report

Posted 7 years ago

“Great fast service, top notch beers, and the occasional freebie (glass, beer). My only criticism is I find their website a bit challenging to use - it lists a lot of out of stock beers, would rather just know whats in-stock.”

Helpful Report

Posted 7 years ago

“received with box slightly damaged and 1 bottle smashed inside”

Helpful Report

Posted 7 years ago

Beer Merchants is rated 4.7 based on 3,861 reviews