Beer52 Reviews

Name: Beer52
Rating: 4.61

4.6 Rating 5,022 Reviews

92 %

of reviewers recommend Beer52

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Metrics

4.6

Based on 5,022 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Douglas was helpful, phonecall was good although took a long time to be connected.”

Helpful Report

Posted 3 years ago

“Beer was good, decent variety. Delivery service was good. However making me have to ring up to cancel my subscription in 2020 seems a little anti-consumer to me and makes me not want to ever think about re-subscribing in the future, as I don't want to have to go through that process again. If it wasn't for this, you would of gotten 5 stars. At least the customer service on the phone is excellent.”

Helpful Report

Posted 3 years ago

“Great CS from Douglas, must be a tough job answering calls to people who want to cancel everyday, wasn’t pushy, showed humour and empathy. Although I Would prefer a non subscription service as it can be expensive especially if you don’t want them one month or even comes as a surprise as you’ve forgotten about it after 3 months. Great tasting beer though, thanks.”

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Posted 3 years ago

“Great customer service! Douglas was very helpful.”

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Posted 3 years ago

“Ordered a trial box to see what this is like. Delivery was quick coming next day. I drink a beer or two a night so like trying different ones. When it arrived I was disappointed with the beers sent, 7 cans and one bottle, that's okay but they sent two of the same cans, it says on there advertising never try the same beer twice? You sent me the same one twice in the same box? The cans are also very dirty on top, this is only on two of them but it puts you off. Will not be renewing my subscription”

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Posted 3 years ago

“Great customer service with Douglas.”

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Posted 3 years ago

“Douglas was very professional & helpful Shame it took so long to get through The company has to accept the inevitable instead of hoping people will give up”

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Posted 3 years ago

“enjoyed beer but felt too many were canned .”

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Posted 3 years ago

“The Beers are not for me but Douglas was brilliant at customer service. Thank you”

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Posted 3 years ago

“Good Interesting beers .Douglas helpful and pleasant on phone”

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Posted 3 years ago

“Unfortunate that one of the beers broke in my order so I decided best to cancel my subscription. However the person handling the cancellation was great! Can’t complain about the customer service he delivered.”

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Posted 3 years ago

“Very helpful and processed my cancellation in good time”

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Posted 3 years ago

“Douglas was very helpful and cancelled subscription with ease. Activated subscription with a Father’s Day Deal, think it’s quite expensive otherwise. Having to phone customer service to cancel subscription was a nuisance, on hold for 10 minutes. Would be much simpler to cancel online but I suppose that’s how they entice you in to buying more. Beer was okay, Husband liked some and disliked some, so it’s a gamble when you order.”

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Posted 3 years ago

“Douglas was very helpful, and dealt with with my request straightaway. The delivery service I have received has been excellent. Thanks Douglas and staff at beer 52.”

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Posted 3 years ago

“Had to call regarding my subscription, I spoke to Douglas who was very helpful.”

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Posted 3 years ago

“Got a free box to try and it turned up quickly and well packaged. I only liked 1 beer in the box so decided to cancel. The first website I've seen in ages where you actually have to call to cancel so they can give you the hard sell on getting another box... not a fan of the tactics here.”

Helpful Report

Posted 3 years ago

“The beer's okay, the delivery time isn't. I really don't understand why it takes over a week, COVID really isn't an excuse anymore.”

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Posted 3 years ago

“First order sent out (courier Hermes), tracking stated delivered but it was NOT delivered. Informed Beer52 at once by email of the problem, took Rachel 5 days to respond and clearly she did not know problem had been resolved by Angus whom I phoned day after non-delivery (took 15 minutes to get through). Angus was very helpful, quickly established that Hermes had messed up! Order sent to wrong town and wrong county! He organised a replacement sent by Royal mail and also organised a discount for my second order. Please do not use Hermes!!”

Helpful Report

Posted 3 years ago

“It's sadly just too expensive for the price you pay. The beer's are fairly small. Stubby cans and the 330ML bottles. So roughly, you're looking at £29 for maybe 4-5 pints if you're lucky. Compare that with Brewdog, who do 24 cans for £28.... Can't fault the friendliness and customer service however!”

Helpful Report

Posted 3 years ago

“Good promos. Interesting beers although the range could be better. It’s nice to know you’ve always got a new box of beer just a few weeks away.”

Helpful Report

Posted 3 years ago

Beer52 is rated 4.6 based on 5,022 reviews