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Beer52 Reviews

4.6 Rating 5,022 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

4.6

Based on 5,022 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Beer52 1 star review on 8th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The beers are fine but i don't believe you get your money's worth. The majority of beer is in small cans and those that come in bottles tend to be bottle conditioned so you can't drink the whole bottle. A lot of the beers are cloudy, a.k.a cheaper manufacturing process and, in my eyes, lazy brewing that adds nothing but has been made fashionable by clever marketing.”

Posted 3 years ago

“Douglas was happy to cancel my subscription quickly and efficiently. I cancelled as the beer was generally quite pricey compared to the vast choice I have at my Booths supermarket. It was worth a try though.”

Posted 3 years ago

“Timely delivery and tasty product..”

Posted 3 years ago

“I ENJOYED SAMPLING DIFFERENT BEERS. I FOUND DOUGLAS AND THE STAFF PLEASANT AND HELPFUL. THERE SHOULD BE A FACILITY OUTSIDE OF OFFICE HOURS, AS MYSELF AND AM SURE OTHERS FIND IT DIFFICULT TO BE ON HOLD AT WORK, I AM A COMMUNITY NURSE SO HAVING TO BE ON HOLD FOR ANY LENGTH OF TIME IS VERY INCONVENIANT.”

Posted 3 years ago

“It took a few tries and a while on hold to get through, but then Douglas was friendly and helpful in cancelling my subscription quickly. I’ve enjoyed my membership but don’t need it at the moment.”

Posted 3 years ago

“Some of the beers were nice, others not so. Overall expensive for what it is. Douglas very polite, helpful and understanding with me wanting to cancel. So can not fault him however a long 20 minute delay in the phone being answered which is annoying. Why not be able to cancel through the web site? You could save money with less staff or answer phone more quickly to customers you haven't already lost!!!!!”

Posted 3 years ago

“Need customer choice selection.”

Posted 3 years ago

“Wait time for connection to customer service is is too long (21 mins) I wanted to cancel and Douglas did his best to retain my custom as is his job So no problem with that. He was polite and no hint of pressure which can really put you off a company. My 2 star rating is purely down to the length of wait.”

Posted 3 years ago

“Good beers and fairly easy to manage your subscription online. The only problem, though, is that you have to ring up and wait on hold in order to cancel the subscription. Douglas, however, was very helpful on the phone once I got through and I especially appreciated how he wasn't too pushy with the offers tempting me to keep my subscription going.”

Posted 3 years ago

“Excellent customer service from Douglas, although had to wait for 20mins on hold before being able to cancel my subscription.”

Posted 3 years ago

“The fact you have to call to cancel your subscription makes me angry.”

Posted 3 years ago

“beer was good for the price, good variety you dont see at supermarkets. douglas was informative and not pushy when it came to cancelling”

Posted 3 years ago

“Had to wait a long time to have call answered. There should be an easier option to cancel rather than having to phone.”

Posted 3 years ago

“Tried it for something different but wasn’t for me. Takes ages to cancel though which is frustrating but was easy to do so when you speak with a member of staff on the phone.”

Posted 3 years ago

“Wasn't a fan of the first box but Douglas persuaded me to try then next one, hoping for better”

Posted 3 years ago

“Only after ordering beer did I discover that Beer52 use Hermes for delivery. Had I known this before I would not have subscribed, as I have always found them extremely unreliable. True to form, the beer arrived a day late and was left on my doorstep in the pouring rain and in full view of any passer-by. I would rather have been able to cancel my subscription online but in the event I found Douglas to be very pleasant and helpful.”

Posted 3 years ago

“Douglas was friendly and helpful - gave a fourablemimpression... My frustration is not with him but with the model Beer52 employ. They advertise ‘easy to cancel at any time’ however deliberately don’t allow you to do this on line. They force you to call them (took 3 calls and extended waiting on hold). All of which makes me very grumpy. I get they have a subscription business model and lots of others also make it hard for you to change/cancel, but how about bucking this trend and doing something refreshingly simple, and not deploying this really irritating and slightly offensive business practice...”

Posted 3 years ago

“Excellent choice of beer for beer lovers but I am more of a wine drinker; my beer-drinking son signed me up! Sorry that it's not really for me but Douglas was friendly and efficient about my cancellation.”

Posted 3 years ago

“Douglas was very helpful over the phone.”

Posted 3 years ago

“Beer delivery was exactly as described and pretty good. Did however feel that getting people to sign up to a subscription through an offer on Untappd, which was not fully clear, was entirely fair or honest. I didn't even realize I had subscribed until the second delivery showed up. Douglas was lovely and really helpful in helping me to cancel my subscription when I called. However sitting on hold for 10 minutes first wasn't exactly appreciated. Would much rather have been able to cancel through the website.”

Posted 3 years ago

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Beer52 is rated 4.6 based on 5,022 reviews