benuta.co.uk Reviews

Name: benuta.co.uk
Address: Hohe Str. 87, Bonn, North Rhine-Westphalia
Rating: 4.19

4.2 Rating 815 Reviews

78 %

of reviewers recommend benuta.co.uk

About benuta.co.uk:

Our heart beats for carpets and home accessories. For us, home is the place that expresses our personality and individuality and invites us to feel good and relax. We believe that anyone and everyone can easily create such a place for themselves. That's why we do everything we can to support our customers with our products and an inspiring shopping experience.

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benuta.co.uk 5 star review on 11th January 2026

Geraldine S

benuta.co.uk 5 star review on 21st December 2025

T'Mera M

benuta.co.uk 5 star review on 19th December 2025

MARILYN E

benuta.co.uk 5 star review on 17th December 2025

Anonymous

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I never received my order and haven’t had the refund I requested a month later, either. Avoidant!”

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Posted 1 year ago

“Order did not arrive”

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Posted 1 year ago

“Carpet arrived completely bent, was not transported on a roll but packed in a box that was too small. Nobody responded to repeated queries and requests to collect the product. I have claimed the amount on my credit card. Inadequate customer service, unacceptable goods, will no longer order from this company.”

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Posted 1 year ago

“I placed an order on December 19, 2024, and I have not received anything yet, especially now that it's January 13, 2025. No response from Customer service !!!!! I sent email but no reply!!!”

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Posted 1 year ago

“Please help. I have not received my order”

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Posted 1 year ago

“Never received my parcel!!!”

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Posted 1 year ago

“Don’t think you should be selling to uk unless you have a warehouse here and the process of receiving the rug and sending it back is made quicker and easier. Also a contact number for customer service would be good for uk residents.”

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Posted 1 year ago

“never received it !… Benuta cancelled my order and refunded my money without telling me. When I called to ask what was going on, I was told the item I ordered was out of stock!.. Really poor service and communication from start to finish with this company. Avoid Benuta.”

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Posted 1 year ago

“Still not received item”

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Posted 1 year ago

“Customer communications absolute nightmare the whole process from beginning to end was horrendous. Your returns policy is the by far the worst and most stressful process I have ever experienced would never buy another rug from you that is for sure”

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Posted 1 year ago

“Don't know yet.they will not pay ne back my £250 refund”

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Posted 1 year ago

“Don’t use this site … return process is horrendous. Multiple forms to fill out and costs £20!!!!”

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Posted 1 year ago

“Item different to what it’s showed online”

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Posted 1 year ago

“I am so disappointed with my purchase. The rug was expensive but looks like a cheap cut off. It was packed so tightly that there is no way of saving the original packaging to return this rug. I would like my money back.”

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Posted 1 year ago

Hi Linda, Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your experience with your rug has been disappointing. We understand how frustrating it can be when a purchase doesn’t meet expectations, especially given the investment involved. We appreciate your comments regarding the packaging and will take this into consideration as we work to improve our processes. Our aim is to provide products that our customers love, and it’s clear we fell short in this instance. If you need assistance with your return or have any further concerns, please don’t hesitate to contact our Customer Service team. We’re here to support you and want to ensure a better outcome moving forward. Warm regards, The Benuta Team

Posted 1 year ago

“Very poor customer service or at the warehouse for delivery as When I received this rug I find out that it was already damage and used I was feeling so stupid all the corner was use and dark spot all over the rug it was also a mark they try to clean it was yellow also plenary of furniture mark on it it’s the first time in my life I can’t believe they could send this to a customer”

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Posted 1 year ago

Hi Aurelie, Thank you for sharing your experience. We're genuinely sorry to hear that the rug you received was damaged and did not meet your expectations. This is certainly not the quality we strive to deliver, and we understand how disappointing this must be. Your feedback is invaluable and helps us improve our service. Please reach out to our Customer Service team so we can assist you further with this issue. We're here to help and want to ensure you have a positive experience with us. Best regards, The Benuta Team

Posted 1 year ago

“Rubbish.. cheap rugs”

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Posted 1 year ago

Hi Jacqueline, Thank you for your feedback. We're sorry to hear that you're not satisfied with your purchase. We aim to provide quality rugs, and it's disheartening to know we didn't meet your expectations. We take your comments seriously as they help us improve. If you have any specific concerns or need further assistance, please don’t hesitate to reach out to our Customer Service team. We're here to help. Best, The Benuta Team

Posted 1 year ago

“Really disappointed. Came folded up won't go flat. Slides easily and looks cheap.”

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Posted 1 year ago

Hi there, Thank you for your feedback, and we’re truly sorry to hear that you’re disappointed with your recent purchase. We understand how frustrating it must be to receive a product that doesn’t meet your expectations, especially concerning its appearance and functionality. We always strive to deliver high-quality items, and your comments will be taken into consideration as we work to improve. If there’s anything more you’d like to share or if you need further assistance, please feel free to reach out to our Customer Service team. We’re here to help. Best wishes, The Benuta Team

Posted 1 year ago

“Not great.”

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Posted 1 year ago

Hi Adam, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide high-quality products and services, and it’s disappointing to know we fell short in your case. If there’s anything specific you’d like to discuss or if there’s a way we can assist you further, please don’t hesitate to reach out to our Customer Service team. Your input is important to us as we work to improve. Best, The Benuta Team

Posted 1 year ago

“I’ve been rold by ups I would receive this iver the past 2 days and as yet there is no sign of it. Very poor”

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Posted 1 year ago

Hi Lisa, Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the delays with your delivery. We understand how frustrating this can be, and it's disappointing when expectations are not met. Please rest assured that we are here to help resolve this as swiftly as possible. We recommend contacting our Customer Service team so they can assist you further. Your feedback is invaluable in helping us improve our services. Best wishes, The Benuta Team

Posted 1 year ago

“Absolutely disaster! I saw the Benuta add constantly online so I decided to make a purchase. It was for a small kitchen rug so what could go wrong? Rug arrived super quickly however what wasn’t mentioned in the description, the one side of the rug is double folded meaning my pantry door won’t open or close over as it’s too thick. As disappointing as that was I figured I could simply return for a refund. Here is when I wish I had paid more attention to the small print. A return from the U.K. will deduct me £19 from original price!! You also need to print out no less than 3 forms and fill out customs declarations and submit online return on portal. None of the instructions are super clear and it all feels very stressful. I then dropped off my rug at the Post Office as instructed only for parcel to be returned to me again 2 days later despite them scanning correct new label. I now have to go back to post office and attempt to return again. All in all a super horrible experience for a rug that was not as described online. Avoid this company at all cost unless you are willing to pay massive returns fee and print several forms.”

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Posted 1 year ago

benuta.co.uk is rated 4.2 based on 815 reviews