“I use to feel sorry Best Buy for the obvious of it soon filling for bankruptcy. We decided to give them some business and buy a fridge from them. Including paying them to move our old fridge out.
The fridge was completely empty and ready to be unplugged and moved out. Except they FAILED to tell us the delivery instructions, that you have to have the water line unplugged. They also didn't include this as a requirement for home deliveries.
The delivery driver came into my home and said he couldn't complete the delivery and called their 1800# to cancel the delivery. I requested a few minutes to allow me to unplug the fridge and the driver refused and told the rep on the phone that he was leaving and he wasn't going to wait the 2 minutes it takes to unplug the fridge. The 1800# rep was not cooperating and let the driver leave when the task was so simple and I was willing to unplug the fridge myself.
Made me waste an entire day of work to wait for a delivery when they didn't do anything.”
“Nothing has gone right! Purchased 3 appliances the refrigerator had to be returned twice because they kept delivering damaged ones. Bought two computers one lasted 3 years the other they said there was no warranty when there was one, after 3 visis
they repaired it still didnt work and then Geek Squad recommended a part I didnt need till finally I fixed it myself! I then had to take the part back. I wasted hours driving back and forth. All the store rep could say was good...so much for taking the time to do customer service right! I will do my business elsewhere!”
“I purchased a washing machine online with an extended warranty. As I did not receive any documentation regarding the extended warranty, I called the Geek Squad for the protection plan number and coverage. It took over 1.5 hours and over EIGHT customer service reps to get some very simple answers. They were unable to send by mail or email any information concerning the extended warranty, and as I had purchased the washer online, I did not have a store to go to for assistance. Horrible, frustrating experience. I just hope I don't have to USE the warranty; I can't imagine what hoops I will have to go through to actually ask for repairs through the warranty.”
“ordered a Bosch dishwasher ($967.00) and was told that it was to be delivered 1.5 weeks later. I was given a five hour window then a 12 hour window, then a six hour window, then finally back to a 12 hour window. The day before I had not heard from BestBuy so I called and was told that it would be there between 7 am and 12 noon, delivered and installed. When it didn't arrive I called Best Buy to say that I had to work that evening and was told that it could be as late as 7 pm. They said that nobody at Best Buy would give less than a 12 hour window and I must be mistaken or that it had changed at the last minute. No apologies for my loss of a vacation day from work or for "not showing up at all". They lied to me about the delivery and then said, "just do what everyone else does and get your money refunded when they don't show". Also on your order form, they do not include a telephone number and try to get you just to look at your status online. You will need to search the internet to get a number so that you can wait 20 minutes to speak with a customer rep. They don't want you to contact them. Its been more than 10 years since I last ordered from Best Buy and I thought maybe they had changed. They have not. Customer service is worse today than it ever has been. Feel free to reach out to me for more info as I want everyone to know how awful this company is. They don't care at all about customers. Terrible experience. Go elsewhere.”
“Very poor customer service.
5 calls to them and not one did as they said. Stupid representatives with bad attitudes.
First online purchase with them. Will never buy from Best Buy again. Defective merchandise too large to return without pick up from them. No one takes care of it or even attempts to.
Home Depot, although not perfect, is much better than Best Buy.”
“My $1000 dell laptop had Microsoft windows on it. During an update a month ago the computer just hung up, meaning I couldn't do anything but watch the dell logo move in circles. Stopped at best buy and they took it and tried to repair it for a total bill of $355. Well that didn't work and now I had a big paperweight plus a new external hard drive that I had to buy. Gee now I have two external hard drives. Well then the Geek Squad took my laptop and for a $35 sent it to be diagnosed. Diagnosis came back with "you need a new Motherboard" for $500. I said NO, and went to Best Buy days later to get my very expensive paperweight. I bought a new $1000 laptop for my business with the protection plan. Now I am out $1300! While waiting for that to be delivered, I happened to speak with a friend of mine that tinkers with computers so he took a look at my old one. In a matter of 5 minutes he had removed Microsoft Windows 10 and had my Dell computer running just fine on Linux. So the next call was to the Geek Squad to cancel my order for a new one. I also contacted Microsoft to request an address for the office that will pay my bills because their stupid windows 10 cost me time, aggravation and money. After the laughter stopped I hung up. Dell was no help whatsoever. So I am done with Geek Squad's so called experts that got me for some of my hard earned dollars but not the big enchilada.”
“spent over 3 hours via phone, over 7 calls and transfers along with hang-ups. Nina store manager the West Palm Beach store, does not come to phone. No one seems capable of listening to what is said to them. Had complete info with order # given to them. Told I had to come into store for an on line order that needed the 3 year warranty to be enforced and item to be replace." Not our problem" Nina gave phone # for CORPORATE, gee it was just a call center. NOT MANAGEMENT MATERIAL. I have $ to buy > 8,000 worth of computer and entertainment............not doing business with this store”
“I am an elite member at Best buy and have spent 15,000 this year alone, I bought a 1500 ibuypower pc there this year and 4 months later my motherboard crashed. Well Best buy would not upload there 1 year warranty for me by shipping it out for repair. Insisting. I had to go through ibuypower. Well good job Best buy. 1 you just lost a great customer. 2. I plan on returning my other eletronics. And appliances now just to shop them somewhere else. I won't shop Best buy again they obviously don't care for values customers or upholding there policys”
“On 8/15/2016 I purchased an iPhone 6s from bestbuy.com. My order was initially declined and immediately canceled (even though I got a follw up email giving me 24 hours to correct the problem). I corrected the problem within no more than 45 minutes and re placed the order.
Bestbuy.com was giving a free gift with the iPhone. That free gift did not go with the re placed order. Apparently I would have had to refuse the order and start the whole thing over again. I just learned that would take quite a bit of time but I'll get to that.
When.I got the message from UPS that it had been shipped, I immediately called them and had it sent back. I did not do this so that I could re place the order, I ordered one directly from Apple, but rather because I found the fact that the gift didn't carry over unfair. I intended to return the iphone and forget about it.
What lead me to write this is the day after I returned the iphone, I got a message from UPS that I was going to receive an order the next day. I called UPS to send it back but it was already in transit. I called Best Buy to find out what happened but their "computers were down". When I virtually accused her of lying she said they had been down for a couple of days. I guess the Geek Squad is having an off week.
Now I have to take off another day to refuse the package. Even though it requires a signature who knows what their next lie will be. When buying an IPhone shop at Apple. Its a bit more but for a protection plan its a flat $129.00 rather than $11.00 a month, they have a free set up session with an actual person and fantastic customer service. Like many fellow reviewers, I found Best Buy nothing short of despicable and lets face facts- the fact they are asking for copies of receipts along with the order numbers tells me the feeling is mutual. What are they learning from the receipts they can't get from looking up the order number? Doesn't the order number give a verified buyer to the review?”
“Ok, I'm on my second call to Best Buy after the TV I ordered arrived broken. I'm now on 1 hour, 25 minutes still trying to get help. I arranged an exchange for the TV I ordered that arrived broken. We scheduled it for 8/15 since I was out of town the previous week. UPS arrived to pick up the broken TV on 8/8. I called to ask about this and found out that they had not only sent UPS for pickup on the wrong date, but they didn't order the replacement TV. Now they don't have the exact replacement available any more and offered a smaller TV for the same price. Really? I asked to speak to a supervisor and have been on hold for an additional 45 minutes waiting for a supervisor. Still waiting. . .
Is there anyone who can help me at Best Buy?”
“On June 21, 2016 I purchased a galaxy s7 from Best Buy Mobile located inside the Crabtree Valley Mall in Raleigh, North Carolina. At the same time I purchased a screen cover and also a rubber protector for my new phone. It worked just fine and I was happy with my purchase and the wonderful customer service I received. The person who sold it to me told me I did not need Geek Squad coverage since I was already paying for insurance through Sprint. I took his word for it.
On July 18, 2016 my phone went dead. As in completely dead, no hard or soft boot would bring it back to life. It had been at 91% charged and just died randomly in the morning. I had not dropped it nor did it have water damage. I am a 41 year old female- I take very good care of my things. My first visit was to the Sprint Store in Garner, North Carolina. At this store I was told that the best they could do for me was get me a refurbished phone. WHOA. I just paid $700 for a brand new phone and you're telling me the best you can do ONE MONTH into having it is getting me a used one? So they instructed me to go back to Best Buy because they are the "only ones" who can give you a brand new one.
I packed up my children and drove 20 miles to the Best Buy located directly outside of Crabtree Valley Mall. It was approximately 10:10am and the store was pretty much empty. I walked over to the phone section where there were five Best Buy employees. One employee was helping a customer. I stood there for 3 minutes before I was acknowledged. I was finally acknowledged, not by the four non-busy Best Buy employees, but by the employee who was helping a customer. He said, "Is there something I can help you with?" as if I were a bother. I said, "Yes" and explained my situation. At that point one of the other employees piped up and said "we need to know what level of membership you have" WHAT? I bought a phone from your company less than one month ago. It no longer works and you're telling me that whether or not you can help me is based on my "membership" level? Basically they walked me over to customer service. They printed me out a duplicate receipt which said that I had had 14 days to return the phone and since we were past those 14 days there was nothing they could do.
I see how it works. Best Buy only cares to sell you the phone, but if you have a problem within a reasonable amount of time you are just screwed. The girl at customer service said my only recourse was to contact Samsung. I said, "I don't know where to start. I mean do you have a number for them or anything." She did give me the number.
And that was it. It was kind of sad that I had to ask her for the number. You'd think she'd offer that out herself- because that would be GOOD customer relations. Maybe even say "Hey, the store is pretty empty, I have a phone over here you can use to call them since I understand you have no phone." But no, that didn't happen.
By the way no apology at any point during these interactions. NONE. Not even a "Yeah that's a terrible situation."
That was my experience with Best Buy. I have learned several things from this situation but most importantly I will not be purchasing ANYTHING from Best Buy in the future, as there are other choices out there with better customer service.
So this is where I am now....I called Samsung and have sent my phone to them. I have no idea what I am getting back from them. It may be a new phone or refurbished. If it's refurbished I'm guessing I am out the $24 I paid at Best Buy for the screen protector and I am PUNISHED by having to use a refurbished phone after being less than one month with my brand new phone.Oh and I have NO phone for the next two weeks. My job hinges on me having a phone. I need a phone. I have small children and I need a phone for safety reasons. ALSO, I am paying Sprint for two weeks of service that I won't be using.
This all could have been avoided had I got an even exchange from Best Buy with a new screen protector included. It is unacceptable that I have to go through this. Had it been two, three months....sure I get it. But less than a month?
I will certainly be smarter next time around and avoid Best Buy and be certain to tell all my friends and family too as well.”
“OMG the staff at La Habra Best Buy are a miserable bunch. There was a queue of 6 people to checkout and one member of staff serving everyone else was chatting away or trying to look busy. I queued for 20 mins only to be told that I need to join the returns queue. AGHHH! Sort it out Best Buy.”
“I will never buy appliances at Best Buy again. it's a nightmare. and the worst customer service on the phone. i wait for 45 min and they didn't resolve the problem.
MrCC”
“On June 26th 2015 I placed an order with bestbuy.com for a washer dryer and dishwasher. A few days later I called 1-888-Bestbuy because Lowes was offering the same items at a lower price. So I asked could they price match otherwise I would like to cancel before my item ships so I can order from Lowes. I was told no problem and the best buy agent went on to Lowes website to verify the price match and then told me that I would be issued a credit. On the 30th best buy came to deliver my items and hauled away the old appliances. I called in on July 14th after check my amex bill for the credit and it was still not received. They told me they could not price match at this point and I asked for the items to be picked up and refunded. They go on to tell me that they can not return my old appliances. I feel like i was scammed into keeping my order with there price match guarantee and now they will not honor what they said nor give me back my old appliances.”
“Purchased a phone through Best Buy. The phone came through defective as the back cover had peeled off. I was told the only way they could help me was if I activated the phone and then they sent it in for repair. I run my business off my phone so I asked how long that would take. Two weeks I was told. They were willing to put me out of business for 2 weeks. I told the geek rep that I will do this only if she lent me her phone until mine came in. I was trying to make a point here. I was treated like a subservient and my suggestion was mocked. I ended up sending the phone back to the online store. I called them when it arrived just to make sure the contract I agreed to was canceled. I was assured it was. Two weeks later I went to the Sprint store to get a new phone and I was told I didn't qualify because I already had an active 2 year contract in effect even though my new phone was 3 years old. Best Buy never took care of this as the said they did, Don't these people realize they are playing with peoples lives and money? I still haven't resolved this issue. As of now I am stuck with a 3 year old phone and a new 2 year contract. Sprint is presently trying to untangle the mess Best Buy created. I am a computer tech and I should have known better than to deal with this company. Poor service and poor product isn't the best business model.”
“I spent about 30+ minutes in the bestbuy store on wetmore and stone.
I want a Sat radio for my truck.
I did find one after another10-15 minutes of searching. you would think that they would be somewhere close to car stereos
After reading the box on the only three they had I looked for help. it seems like the people who work and I use that word loosely was either on break or off for the day. this was around 2 pm. I think I finally left the store at 3.30-4 pm.I asked the guy at the front door why it's so hard to get help he just smiled.
I politely told him that normally I couldn't wipe the service people off of me and now I can't find one. and then told him I would just go to Wal-Mart another smile. I left and it will have to be something no one else carries to get me back in a bestbuy”
“City bank credit card is the worse you can get, they will charge you fees that you wont even ask for and when you call they don't want to work with you. I asked to speak with their manager and they wont pass you their supervisor or manager. Save you money and don't use their credit card service worse ever.”
“I'm at best but in Midwest city, sales persons are very rude, they advertise products they don't have, when asked, was told they could do what they want, will never buy from them again, and will tell everyone I know not to shop there”
“I bought a game for my grandson on Black Friday and was told I'd get it on the 12th of December. Then at about 10 p.m. I get an email that says I may not get it until the 30th. Since then I have checked the reviews on Best Buy. I was shocked that so many people were disappointed with them. I should have done my homework.
I did return the email they sent to tell me they weren't going to do what they promised, but I'm sure they never got it. I haven't heard back from them at all.
From what I can see, "The customer's always right" is a phrase that Best Buy has never heard before. Live and Learn.”
“Horrible experience. Rude, nasty, and incompetent staff. It's no wonder their business model is failing and this company is lurching toward bankruptcy. If you visit a store and deal with the people who work there, you'll be shocked they've lasted this long. Amazon has the same products at cheaper prices. If you need something immediately, there are other retail stores where you'll be treated far better. So there's absolutely no reason to visit this store and pay more while being treated poorly.”
